13 Shepherd Street, Darwin CBD, 0800 Darwin, Australia
#83 of 223 hotels in Darwin
Guests' ChoiceBased on 2253 hotel reviews
8.4Cleanliness
8.9
Comfort
8.9
Location
8.6
Facilities
8.5
Staff
9.2
Value for money
8.7
Free Wifi
8.4
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End of dialog contentReviewed: July 8, 2024
Joyce
AustraliaNothing
Everything
Stayed in July 2024
Reviewed: July 6, 2024
Marnie
AustraliaCharge for parking
Clean & comfortable
Stayed in July 2024
Reviewed: July 4, 2024
Stefanie
GermanySmell in the room was bit mouldy, Shampoo and everything was not very environmental-friendly in little plastic tubes. Breakfast was very “easy”, no fresh fruits, veggies, no cheese or yoghurts. Could be much better!
Location and staff were incredible good
Stayed in July 2024
Reviewed: July 2, 2024
Matthew
AustraliaThe cleanliness. I travel frequently for work and I go to Darwin A LOT. And this was by far the filthiest place I’ve stayed anywhere, ever. I spoke to the Front Office Manager about this multiple times via email and even asked for part of my money back due to cleanliness, the noise; the rooms, etc. it was the worst!
Upon entry, the place looks ok. It looks quite run down the further you start to look though and it’s a slippery down hill slope after that.
Stayed in June 2024
Reviewed: June 29, 2024
Alan
AustraliaRoom was a bit sterile - no carpet, no crockery or cutlery, quite small.
Great location - nice bed
Stayed in June 2024
Reviewed: June 29, 2024
T
AustraliaVery clean and big wide comfortable beds with plenty of pillows. And complimentary breakfast.
Stayed in June 2024
Reviewed: June 29, 2024
Natasha
AustraliaDissapointed that the first room we went it smelt like paint and chemicals, we asked to move room and the smell was better, but the cleanliness of the room was shocking. Bathroom was so dirty, black mould in the shower!!! Would definitely not recommend.
The staff were accommodating when we asked to move rooms due to a strong odor. Also a close drive to the city which was nice.
Stayed in June 2024
Reviewed: June 28, 2024
Raymond
AustraliaNothing. It was a wonderful stay
Everything. Staff were awesome and friendly
Stayed in June 2024
Reviewed: June 28, 2024
Norma
Australiaonly one problem a couple of days before we left. Aircon was not working one day and was fixed asap but then it was too cold and temperature was adjusted 22 deg but still too cold. Did not bother to let your reception know because we were leaving the next day.
Stayed in June 2024
Reviewed: June 26, 2024
Phillip
AustraliaPay for parking, soft pillows and I could hear the elevator all night.
Good location
Stayed in June 2024
Reviewed: June 24, 2024
Cassandra
AustraliaOutdated balcony not very large and pool area not like pictures
Bed was comfy
Stayed in June 2024
Reviewed: June 21, 2024
Donna
AustraliaNo weights in the gym.
Comfortable and clean and loved the free breakfast and staff.
Stayed in June 2024
Reviewed: June 20, 2024
Mary
AustraliaVery happy of room I had Staff are so excited I enjoyed my stay thank U to all staff
Stayed in June 2024
Reviewed: June 20, 2024
Janet
AustraliaPoor location. Pool photos not true to reality. Not enough chairs and sunloungers. Breakfast very poor. Items of food finished and not replaced. Could barely see the room from window. Location- Walk to restaurants - we were warned it was dangerous . In the middle of nowhere. Slippery bathroom tiles when wet.
Clean and helpful staff
Stayed in June 2024
Reviewed: June 18, 2024
Blaise
United StatesBreakfast was horrible. American / Soviet kind of .. The room smelled like mold so strong we could only sleep with open terrace doors :(
The people who worked on the reception were kind and flexible.
Stayed in June 2024
Reviewed: June 15, 2024
Liz
AustraliaNothing to not like. Very good value for money.
We loved the big kS comfy bed and balcony with city and water views. The inclusive brekky was great, and the plunge pool handy. Close to walk to Mitchell Street.
Stayed in June 2024
Reviewed: June 10, 2024
Liz
AustraliaWe found nothing we did not like.
We loved the daily buffet breakfast and made use of the plunge pool. It was an easy walk to the central area, restaurants, pubs. The staff were all friendly and accommodating. The bed was extra comfy.
Stayed in June 2024
Reviewed: June 8, 2024
Johni
Qataronly location
very poor quality breakfast
Stayed in April 2024
Reviewed: June 8, 2024
Teresa
United KingdomThe breakfast! It was advertised as continental but it was not, in my opinion. There was cereal and bread to make toast but no pastries, cheese or continential meat (ham, salami etc) - which I consider the basis of a truly continental breakfast. No sink in the 'kitchen area' in the room to wash up so I had to use the basin in the bathroom The small size of the pool
All of the staff were lovely and really helpful from housekeepers to reception staff. The room and bathroom were lovely and clean. I really liked the size of the table/desk to write at or work on my computer. I also liked the 'kitchen' area in the room. The bed was really comfortable The fact there was a gym and a pool was excellent and I managed to have a swim, though the pool is too small for laps. It was nice and quiet
Stayed in May 2024
Reviewed: June 5, 2024
Bruce
AustraliaNothing
The rooms and beds were excellent. Breakfast exceeded expectations and the staff were friendly helpful and generous.
Stayed in June 2024
Reviewed: June 2, 2024
Ian
AustraliaNothing that I recall.Great place to stsy
Continental breakfast was adequat for us with a variety of fruit, cerial, toast, juices, and tea/coffee. Staff very helpful and polite.
Stayed in June 2024
Reviewed: May 31, 2024
Maria
AustraliaCan’t really think of anything worth mentioning
Clean and friendly
Stayed in May 2024
Reviewed: May 31, 2024
Wendy
Australianil
Location was great as we could walk to the waterfront and around Dawin city. Romm was great spacious. and cleaned every day replenishing amenities . Staff were very polite friendly and helpful. Secure underground carpark available. A lovely continetal breakfast included in price
Stayed in May 2024
Reviewed: May 30, 2024
Michaylee
AustraliaThe smell of weed mould and dust
The lobby smelt identical to dog wash, the hallways reeked of weed, the aircon had black mold in it and the room sent me into an asthma attack so I spent my 21st bday night in the hospital. I stayed for a total of 10 minutes before having to leave. They said management would contact us but they didn’t and refused refund too so I will be taking it further.
Stayed in May 2024
Reviewed: May 30, 2024
Gilliland
United StatesThey need weights in the gym
Clean, friendly and well located
Stayed in May 2024
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