The laundry setup. Hopeless ! Fancy after paying all that money for a room you and still have to pay to use laundry by COINS. Who has coins any more ? Then queue at reception to get said coins. HOPELESS !

Average breakfast, nothing really good. Breakfast area understaffed. Room 417 was good with nice view over the water. Hotel a bit tired really.

Stayed in August 2023

Room 124 Stained carpets, crack in back of toilet seat, horrible shower curtain, the very very noisy air- conditioner, shampoo but no conditioner, bottled water was not replaced each day, could smell smoke as soon as you opened the door

the staff were amazing from front of house, bar and restaurant. Being able to have under conver parking excellent and price per day was also excellent.

Stayed in August 2023

The shower so small

Area and beautiful view and rooms

Stayed in August 2023

Quiet, clean and spacious

Stayed in July 2023

the pillows

everything

Stayed in July 2023

Bathroom, very old Not including breakfast

Stayed in July 2023

breakfast starts late and cost too much for what you get

Stayed in June 2023

This is an old hotel which needs major renovation. It is dark and the room configuration is awkward and very dark. The bathrooms are old style with chip bathtubs and sinks. Considering we paid over $400.00, and they don't even give you complementary water, it is a bit rich. The restaurant food is poor, and we had to wait for our meal for more than an hour. The waitress was very apologetic but that wasn't her fault.

Nothing.... I couldn't find anything good about this hotel except for its location.

Stayed in July 2023

Room not clean Don’t have international Electric channels Some Light was out of work Some staff don’t want to stop to listen to guest

Location Some staff is so good service

Stayed in June 2023

Dated and extremely expensive

proximity

Stayed in June 2023

As above

The room was poor for the price. The auf on noisy and the lighting very bright. I also found the bed and pillows unsatisfactory.

Stayed in June 2023

Vary comfortable, clean, good service and looked great

Stayed in May 2023

The room we were allocated had noise issues from the airconditioner in the room, and the hot water wasn't working when we had a shower. But, the staff moved us and gave us an upgrade, which was all great.

The staff were very cooperative and moved us into another room -and an upgrade, as our shower hot water wasn't working.

Stayed in April 2023

great meals and location

Stayed in May 2023

Stayed here many times before but it has gone down badly. no hot water first 2 nights, asked to be moved to a different room as they never fixed it, next room also cold water, just unacceptable when paying premium money per night. won’t be back

pretty average

Stayed in May 2023

property badly in need at maintenance - cracked walls around air con unit and windows. terrible carpet and bathrooms so out of date and toilet was old and cracked. They take a full credit card hold for your total accom and bond - then charge you again on departure stating the others pending payment will take 7 to 10 days to return to your account - therefore meaning you have a double payment on your credit card for a week!

location

Stayed in May 2023

no laundry facilities

atmosphere

Stayed in April 2023

There was no shower gel during my whole stay. The room was cold. i ordered a blanket and the cleaners did not bother to make my bed properly. There was a sense that they were always in a hurry doing the minimum.

The location and reception staff.

Stayed in April 2023

The room

The view

Stayed in April 2023

very tired. doors didn’t slide and there were 3 coat hangers, 3 teabags and for breakfast no nice teabags. normal would have been good enough. The taps in the shower had no indication on what was hot or cold.

it was a reasonable size room

Stayed in April 2023

it was old and tired

the location

Stayed in April 2023

I had dinner and it was great. All of the staff were nothing less than fantastic. Keep up the good work Novatel Darwin Staff. You guys are brilliant.

Stayed in March 2023

Lights didnt work at the desk on some on the walls.. A/C was noisy and on inspection very very dirty indicating it had not been serviced in a log time. Ceiling fan had a bearing noise. Laundry was out of service and front desk could'nt offer me a reasonable alternative. Access for parking, took over day to get the card access sorted.

Location for my work was good an internet worked.

Stayed in March 2023

One of the reasons I use the hotel is because it has a couple of washing machines & dryers available for use of visitors. Currently they are closed off and unavailable which makes my whole reason for staying at this hotel moot. Certainly will check this prior to booking again. Time for some TLC Novotel.

Great location - use this hotel frequently for various reasons but its tired and whilst looks impressive when you arrive - the rooms are overdue for some serious $$$$ to be spent. Showers are tiny and taps are old, dated and hard to get to right temp.

Stayed in February 2023