Staff at front of house incofidant and notl helpful or friendly.

Location onlyy6

Stayed in July 2022

They ran out of clean towels the second day we were there. They provide a free laundry for guest to use but because there were no towels delivered they were washing the towels in there and had to close it for maintenance. We did not receive clean towels for the rest of our stay and could not wash or even dry the towels we had. The whole place is very run down and well overdue for a make. Very overpriced.

Stayed in July 2022

Air conditioner didnt produce cold air,we asked for it to be looked at from day 1 but nothing happened during our 3 day stay. Hot and cold taps are tricky to use as you dont know hot from cold and on from off,catches you out!

Bed was nice

Stayed in June 2022

Rooms were dirty. Bathroom had mould everywhere and felt dirty. One of our rooms that was allocated to us had someone else already staying in there and we had to wait for them to give us a new room.

Location

Stayed in July 2022

Very tired rooms.

Location was good

Stayed in June 2022

I had to wait until after 4 pm to check in. It took my prompting for staff to offer me a free drink at the bar while I waited. The man behind the bar was clearly untrained as a barman.

Location

Stayed in June 2022

rooms have aged and need a major re-do. pool area needs an update as well. room service was a bit haphazard.

good location and pretty good breakfast (put the bread near the toaster though😁) fantastic atrium/ bar area. staff were excellent.

Stayed in June 2022

Disappointing. The hotel, as with the whole of Darwin, was experiencing staff shortages. As a result our room wasn't cleaned by check in time, normally not an issue, however we had just completed 10 days on the road travelling the NT. Front desks resolution to this, after we were told that this is the best room in the hotel (it certainly cost like it was!!), was give us free breakfast buffet. Like majority of hotels around the world the breakfast buffet is not worth its cost. We were told that we needed to take the buffet breakfast or nothing. The rooms carpet was thread bare and with many stains. Unconsciously we found ourselves wearing shoes the two days we stayed at the hotel Disappointed

Location was great. The staff were working extremely hard to deal with staff shortages. Hotel parking was easy

Stayed in June 2022

extremely run down, poor service - waited 45 mins for a coffee. rooms were very run down. bathroom and shower was tiny. Air cond made a rattling sound all night. it was extremely overpriced for what it was. we paid over $400/night - same as some Sydney cbd places with harbour views and top restaurants! this was definitely a huge disappointment.

the location

Stayed in June 2022

Shortage of staff. Showers are mouldy, pool area has weeds broken tiles and run down. Needs maintenance, toilets are disgraceful near pool. Hot breakfast cold, and food empty half the time at cold breakfast area. Bar shuts 9pm.

Location was good. Housekeeping was good and made sure everything was restocked, clean towels and linen.

Stayed in June 2022

Very slow wifi. Bathroom needing renovation. No decaf coffee available. Cold pool & spa. The view of a blank wall was very disappointing considering the price. No shower cap Room not serviced til 5pm then no milk or tea/coffee replaced. Etc etc. Not happy & would not recommend. It won’t look good on trip advisor.

Breakfast ok but no decaf coffee - none available in room either. Bed was comfy

Stayed in June 2022

it is dated, old, in dis repair, uncomfortable and over priced.

the location

Stayed in June 2022

Delays with linen.

The hotel rooms are a little tired but staff are pleasant and try to resolve matters. The atrium area is nice. Pool was refreshing for a quick dip.

Stayed in May 2022

it’s a bit dated, could do with a Reno!

location

Stayed in June 2022

Everything

No opening windows poor value for one night stay never again

Stayed in June 2022

Very dated, no atmosphere…

Location

Stayed in June 2022

our bathroom was dirty, toilet was leaking around the back and the toilet itself was so marked. very disappointed

location

Stayed in June 2022

our bathroom was dirty and the back of the toilet was leaking, the toilet itself was so scruffed up and dirty looking

location

Stayed in June 2022

Clean the room. respond to requests in a timely manner or explain that there will be some delay If the rooms not ready or is missing items dont rent it out.

room was mouldy. No lights working in main room. no kettle in room. Mould on shower curtain musty damp smell in room. Not what id expect from a $400 a night room

Stayed in May 2022

The rooms are so dated. The bathrooms are horrific. They charged $300 per night and it’s not even worth that much. The pool is the same size as a backyard pool, nothing to even do. Considering you can’t swim in any of the beaches and you just want to stay by the pool it’s too small.

The reception and bar area was really nice, lovely vines that were hanging quite nice. It was also good that the Gold Coast sun players were staying at the same time, have us some entertainment, in terms of the hotel it was just disappointing.

Stayed in June 2022

Unfortunately this hotel was nowhere near on par with other Novotel/Accor properties and my stay was really disappointing. Mouldy shower curtain (why a shower curtain in the first place?), mouldy bathroom ceiling, and mouldy satchel of coffee. Please check any coffee/tea bags before you use them as this poses a serious health hazard. Wardrobe door had no railing so was difficult to open and there were stains on the bedding and carpet. Towel rack was coming apart. Some staff at reception were sweet however poorly trained and there were lengthy wait times to check in. Lobby smelled of damp and first room key didn’t work. My friends and I paid for seaview rooms and didn’t receive them. I was ‘upgraded’ on arrival without requesting this and my room looked directly onto another building. Another friend was incorrectly processed as only staying one night even though she booked four. This really isn’t good enough for the money I paid. I’d like to feed this back directly to someone from Novotel or Accor head office as it’s not the hotel staffs fault that the building/facilities are so poor. Clearly this is a larger issue that needs to be addressed. Bath was stained. I’ve stayed at budget hotels such as Travelodge and roadside motels that far exceeded the comfort and quality of this hotel. To be honest I couldn’t wait to fly home and sleep in my own bed. Emma.

Location was good.

Stayed in May 2022

Novotel please spend money updating your bathrooms and rooms!!! Shower curtains (Really!!) , old baths and rooms let the Accor brand down dreadfully. Tired, outdated and desperately in need of updating.

Staff are fantastic. Reception and two young men behind the bar are great. Hotel in great location.

Stayed in May 2022

the apartment is perfect for business travel.

Staff were helpful and professional

Stayed in May 2022

Check in was slow. The entry and gardens of the hotel was appalling and they need to sack the gardener. The lifts are very old dirty and dated - even the buttons do not work. The air conditioning in the room did not work well at all and the bar fridge leaked and did not keep things cold. I know the hotel is quite old however it could do with an overhaul. The rates paid for 4 nights was ridiculous for what we got. Very disappointed!

The location was pretty good and the size of the room was great but that is where it ends.

Stayed in May 2022

very out dated, old carpet, old bathroom facilities

the view

Stayed in May 2022