Fantastic service, great breakfast

Stayed in March 2025

The two female staff working in Julios could do with some customer service training. Their attitude was of exasperation with customers, things sermed too much trouble and tbey weren't interested in naking it the best experience. There was a similar attitude with some of the breakfast staff. Smiling was an effort.

All the reception staff were delightful.Tbey were friendly and very helpful. The pool area was wonderful, loved the views from the affinity pool. Loved the Rick Stein restaurant and again tbe staff were very helpful and friendly. Our room was superb. Very comfotable bed, great balcony area with lovely views.

Stayed in March 2025

Nothing.

Our room overlooking the water was lovely, such a relaxing environment. Dinner in Cheeky Dog restaurant was fine, the space was a bit barn like, but the barramundi was cooked superbly better than the blue eye cod at Rick Steins which was overcooked. The bed was comfortable and all amenities were good. The staff were friendly and helpful, and enjoyed the welcome glasses of bubbly.

Stayed in March 2025

Nice

Stayed in March 2025

The grounds

Stayed in March 2025

Location, lack of a proper beach and quite a cramped pool area

Overall aesthetics, ambiance and lovely staff

Stayed in March 2025

The position was lovely.

Stayed in February 2025

Would love to see a handrail for getting in and out of the pool.

Loved the location and the room was so very comfortable. The staff were really helpful and friendly - nothing was too much trouble. Will definitely stay again.

Stayed in February 2025

At Cheeky Dog around 8.45pm with only one other table occupied and their meal served, we entered and ordered a dessert. We waited too long for it to arrive given these circumstances - didn't time it but a good 20 minutes. It appeared once the waiter went to check on it for us.

Loved everything about our stay with one exception, as below

Stayed in February 2025

A great continental plus breakfast.

Stayed in February 2025

Full english breakfast was an additional $21 on top of the $25 each so quite pricey but again excellent.

Excellent room with views straight out of balcony onto gardens and Nelson bay. Beautiful wildlife around. Even saw a baby Koala in a young tree in the gardens. Continental breakfast was excellent but an additional 25$ each. Rick Stein restaurant was excelent.

Stayed in February 2025

Nil

Very clean, great Mexican restaurant with excellent service. Very relaxing outlook.

Stayed in February 2025

Parking was difficult at times

Great location!

Stayed in January 2025

Nothing

Beautiful location. The room was spacious, well equipped and stylishly decorated. We enjoyed sitting on the balcony and taking in the sea view. The beach was an easy walk away

Stayed in February 2025

Parking a bit tight but not really a problem

A really well thought out hotel with great amenities, loved the pool area and gardens, and the restaurant was great.

Stayed in January 2025

The balcony was not private, with a screen between ours & the room next to us, the screening could be made much more private.

Location & facilities were great. The room was beautiful.

Stayed in February 2025

Very picky but sliding bathroom doors didn’t close fully and weren’t very private.

Our stay at Bannisters was incredible, the staff couldn’t do enough for us and were so helpful and friendly. The food and cocktails were amazing. Can’t wait to come again.

Stayed in January 2025

Nothing.

Pool Fantastic ,Rick Stein Dinner superb,nice atmosphere.

Stayed in January 2025

Great location, amazing staff and Rick stein’s restaurant

Stayed in January 2025

Not really excited about dogs barking while relaxing by the pool. Parking was a little hard to find at times.

Very comfortable,staff exceptional , food amazing.

Stayed in January 2025

The parking situation could be improved. The property is situated so high up on a hill that the parking is split into 3 sections with parking at the base protected by a gate (I assume to prevent thievery as it is close to the driveway/entrance). All of the parking is unallocated meaning you have to either be lucky or fight for your spot. You cannot reserve your parking either. This was frustrating as an able bodied person so I can’t imagine what this might be like for older or less able persons. A couple of disabled spots are available at the top for those that need it. All of the parking is also unsheltered and subject to weather conditions. The danger of this was made clear after a storm on the Wednesday night of my stay by seeing the aftermath the next morning around the lower carpark where my vehicle was parked near a large tree. Broken branches, leaves and other debris was strewn across the carpark making it quite hazardous. I think given the pricing of everything, the parking situation should be more carefully considered and improvements made where possible.

I had a luxury suite for my stay and the bathtub was spectacular, the facility was clean and tidy. The staff were polite and efficient.

Stayed in January 2025

no issues at all

We were very surprised how good the property, facilities and staff were at Bannisters.

Stayed in January 2025

Food options by the pool were overpriced. Happy hour was cancelled whilst we were there. No reason. Somebody tried to put their coffees on our bill. All sorted at reception on check out. Little freezer in room bar fridge not really freezing anything propoerly.

Breakfast without rrder was more than adequate and delicious. The coffee machine coffee included in the breakfast was very good. No need to order from behind the bar. The order menu was also available, but not necessary and not cheap. Staff were friendly and helpful at all times, though one lady on Sunday interrupted us when bumping into a friend, which was a little too eager and tone deaf on her part. Poolside was great and they were reasonably careful not allowing people to hog sunchairs and then not be there. Pool was very clean and comfortable and the mix of couples and families was good. Food choices being two restaurants and tavern was excellent. Drinks ordered done well and food was always good with what I ordered. Beach access and local walks were wonderful and romantic, fishing jetty out front also. View from room and balcony through the trees to the sunrise and bay was great. Parking on site is in high demand, but we found a spot each day or night after going out. Seems to be a pet friendly location too.

Stayed in January 2025

Nothing

Everything Staff Restaurants Rooms

Stayed in January 2025