The front door was always locked even though they are supposed to have a staffed front desk. I had multiple problems getting in at the start of my stay and it didn't get any better. I had a card declined 3 days before my stay but immediately replaced it, and they blamed me for the problems. The owner sent me a code with errors in it, and it took a while to correct that, and they never corrected one of the two codes they sent me. They blame me for the problem which is outrageous. Also there was an incredibly loud air conditioning unit in my bedroom that ruined my sleep and there was no remote control available. When I talked to them about it in the morning, they said there was one control for all the units in the house and I should have known to use that one. No signs, no information to guide me. They come across as arrogant and they have a lot to learn in terms of customer service.

Good beds and rooms including bathrooms and kitchen. Nice to have laundry available and it's pretty clean and well appointed.

Stayed in December 2024

They have bed bugs. My entire body is covered in red bites and now I have to find a solution to not take them home to my apartment. Also, the bins in the kitchen weren‘t cleaned so one morning the entire kitchen floor was covered with maggots!

People were friendly.

Stayed in December 2024

It was awful, felt super unsafe, doors just wide open for anyone to walk in from the streets, no locks on the doors for the dorm! Beds felt dirty and unclean, as 2 young female backpackers we had to leave as we didn’t feel safe at all, also had no curtain on my bed, photos really don’t show how awful this place is! wouldn’t even let my dog sleep here!

Nothing

Stayed in December 2024

Wide open to the street, room doors dont shut automatically and other residents leave them open. There was a break in (easy to break in to an open property with no staff) and got 300 AUD worth of steff stolen also from my room… owner didnt even refund me for the stay. No actual staff on site, ower never picks up the phone. Tiny uncomfortable rooms. Way too expensive for what you get

Good location

Stayed in December 2024

Getting in and out of bed is a deaf trap There’s nothing to hold on to at all It’s Dangerous

Price

Stayed in November 2024

Great staff, very cealn, good price

Stayed in November 2024

very smelly room, bugs all through it, pod was taken so had to use another, no carparking and definitely not secure (there's literally a notice that thieves operate in the area) toilets and showers were dirty. no answer for any of the provided phone numbers

the ease of check in

Stayed in November 2024

Bed bugs the sleeping area had odor

Location

Stayed in November 2024

Kept clean

Stayed in October 2024

It was run down, quite confronting really. Curtains don't go right across, so not private. Bathroom door handle doesn't work so I was trapped at 2am. Lucky there was someone awake and he told me it happened to him. Found a little creature just before bed. Didn't think much of it until the next day after I left and started scratching. That's right, bed bugs! Bitten all over my head and all over my arms and face. I sent message to owner, no reply! Met up with other lady who stayed there and had same issues.

Not much, some of the pictures on the wall were good, bathroom was good. other than that, you get what you pay for!

Stayed in October 2024

No reception desk as quoted. Sign said self check in. Paid for room with 3 beds but put in room with 5 beds. Given bed 1 which is top bunk but had broken rung in ladder. Mattress was disgusting . Feet were laying on wire frame and springs were poking my body. Could not sleep on it so slept on sofa in lounge room.

The shower was ok.

Stayed in October 2024

Not much good to say. We tried to contact the hostel for days before our arrival via phone/email/text and never got any response. We arrived around 8pm and no one was on sight but doors were open. In our 3 night stay we have not seen a single staff member and slide door at the front was open for anyone to walk in 24/7. There is no security whatsoever. The room (room 1) was small and dirty, nothing like the photos online. The bedsheets had sand on them and didn't smell clean, the bath towels provided were stained and we found a random sock in our bed. Worst of all, the mattresses have springs coming through which hurt when you lay on them. A comfortable night sleep is not possible in this bed/room. The wooden ladder to climb up the top bunk was snapped in half and sticking out. It's dangerous and someone can seriously hurt themselves. The front building had one toilet and two showers for 3 dorm rooms. There are no rubbish bins in the room/showers/toilet. Rubbish bin in the kitchen has not been emptied in the 3 nights that we stayed. It was overfull and flies were flying around it. We stayed out during the day as long as we could, just because the hostel was not a comfortable place to come back to. If you get the chance we would suggest to literally stay anywhere else.

Stayed in October 2024

everything

nothing

Stayed in October 2024

Nothing

Clean, fresh and friendly

Stayed in August 2024

There was someone sleeping in my bed when I got there probably due to the self check-in, but we fixed it easily.

The great costumer service of Daisy! She was great through my entire stay. Waking up very early to take me to Lady Musgrave experience and picking me up. She fixed everything, even sent my headphones I forgot there! She went above and beyond. The place was clean and nice. Beds were comfortable and very nice with the curtains on the bunk beds.

Stayed in June 2024

it's near my workplace <3

Stayed in May 2024

Nothing

Everything was so clean and tidy. A manager was so nice. People staying at the hostel were so friendly and kind. Even though I stayed there for just one week, it felt like I was a part of a large family. I highly recommend this place.

Stayed in April 2024

I'm Japanese. My used bed like a Futon is good feel

Stayed in April 2024

Each person has their bed space with lots of stockage place and curtains for a bit of intimacy, you don’t feel like their are many people in the room even if it’s the case. Everything was clean, the wifi is great and there are lots of commun space indoor and outdoor.

Stayed in March 2024

Lack of staff and cleanliness. Rooms are congested, lack of ventilation.

Pool table.

Stayed in March 2024

No comment

Fantastic Service by Daisey who was very helpful. All the people created a lovely relaxed vibe

Stayed in February 2024

Dirty shower area. Worn curtains

Easy to check in, all done online as no staff there Sheets and towels lovely and clean

Stayed in January 2024

It’s very dirty. We asked for new sheets and they didn’t change them. I am pretty sure they don’t change them regularly. We tried to speak with the receptionist to cancel the second night but she is never there. We message her and she never answered. Don’t waist your money. Don’t think it’s a hostel. Feels like people live there long term.

Some people who lived there helped us to check in because none was at the reception.

Stayed in December 2023

Convenience, locality

Stayed in December 2023

As a female solo traveler I wouldn’t recommend to stay in this place. Nothing is locked out, not many people there and it looks dirty. I’d left because I wasn’t feeling safe.

The staff is nice, the goki app makes everything easier

Stayed in November 2023