Reviews of Clarion Suites Gateway This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
1 William Street, 3000 Melbourne, Australia
#58 of 213 hotels in Melbourne
Guests' ChoiceReview Score
Based on 5018 hotel reviews
8.8Score breakdown
-
Cleanliness
9.2
-
Comfort
9.2
-
Location
9.4
-
Facilities
8.8
-
Staff
9.4
-
Value for money
9.0
-
Free Wifi
8.2
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content-
Reviewed: April 5, 2025
Mark
Norway23 Reviews2 helpful votes10“This hotel is perfectly located, has very pleasant front desk staff, and is great value for money! Perfect weekend accom”- • Leisure trip
- • Couple
- • One-Bedroom Suite with River View
- • Stayed 1 night
- • Submitted from a mobile device
The majority of the balcony was dominated the air conditioning system. So there was very little balcony to enjoy. There was no clothes horse to hang washing. And no soap powder/liquid provided on the washing machine. A French coffee press could be a great addition to the kitchen facilities as many service apartments provide them these days. And the showers spray way too much water on the floor (dated bathrooms).
The location was perfect for our one night in Melbourne. Close to the Yarra River and Southgate/Bank. The bed was the best we’ve slept in in ages. The view from Room 9021 was perfect. And the staff were very welcoming upon arrival.
Stayed in April 2025
-
Reviewed: April 5, 2025
Mathews
Australia2 Reviews10Exceptional- • Family with young children
- • Studio
- • Stayed 1 night
- • Submitted from a mobile device
Everything! Great price, the room, drink cards, the buffet breakfast, and we received an upgraded room out of kindness. The staff are beautiful.
Stayed in April 2025
-
Reviewed: April 5, 2025
Stuart
Australia40 Reviews7 helpful votes9.0“I have always enjoyed staying at the Clarion Suites Gateway. Such a great location for the price. Big rooms and now that”- • Business trip
- • Solo traveler
- • Studio
- • Stayed 1 night
- • Submitted from a mobile device
I have always enjoyed staying at the Clarion Suites Gateway. Such a great location for the price. Big rooms and now that the Restaurant is back it has everything I need.
Stayed in April 2025
-
Reviewed: April 4, 2025
Andrew
United Kingdom2 Reviews10“I’ll be back as soon as I have the opportunity. It’s become my home from home in Melbourne.”- • Business trip
- • Solo traveler
- • Studio
- • Stayed 4 nights
- • Submitted from a mobile device
It’s not the most modern but it’s clean and comfortable and in a great location. Its greatest attraction for me is the team who work here. As a solo traveler, a long way from home, to be greeted by friendly faces who know my name and seem genuinely pleased to see me, means a lot. Thank you.
Stayed in April 2025
-
Reviewed: April 4, 2025
Amanda
Australia17 Reviews1 helpful vote8.0“Wonderful Melbourne getaway!”- • Leisure trip
- • Travelers with friends
- • Three-Bedroom Apartment
- • Stayed 2 nights
- • Submitted from a mobile device
There is a washing machine but no detergent. Also a dishwasher with no detergent. That seemed odd. A clothes rack for drying would be good too
We had a wonderful view of the river, the bed were fabulous, the water pressure in the shower was great!
Stayed in April 2025
-
Reviewed: April 4, 2025
Richard
Australia27 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Couple
- • One-Bedroom Suite with River View
- • Stayed 5 nights
A concern for older people is the shower over the bath. The wifi is a little slow
We had a very comfortable room with stunning views of the river.
Stayed in March 2025
-
Reviewed: April 3, 2025
Peter
Australia17 Reviews9.0“Highly recommend.”- • Leisure trip
- • Couple
- • One-Bedroom Suite
- • Stayed 4 nights
- • Submitted from a mobile device
Great accommodation in a fantastic location. Clean Quiet and Comfortable stay. Staff were wonderful (special shout out to August at the front desk). Cafe was excellent. Would definitely stay again and recommend it to others.
Stayed in March 2025
-
Reviewed: April 3, 2025
Gabrielle
New Zealand8 Reviews8.0“Would stay here again for sure- location, comfort and value for money.”- • Leisure trip
- • Couple
- • Studio
- • Stayed 2 nights
N/A
Our exterior room provided the most beautiful views of South Bank Melbourne.... we felt we were in Paris!
Stayed in March 2025
-
Reviewed: April 3, 2025
Jennifer
Australia1 review9.0“excellent stay in the CBD in a well appointed hotel that had excellent customer satisfaction.”- • Leisure trip
- • Couple
- • Studio with River View
- • Stayed 1 night
We were very satisfied will all aspects of the hotel.
Room was well appointed, staff very responsive to requests and we loved the buffet breakfast.
Stayed in April 2025
-
Reviewed: April 2, 2025
Clint
Australia22 Reviews2 helpful votes10“Order the risotto 😜”- • Leisure trip
- • Solo traveler
- • Studio
- • Stayed 1 night
- • Submitted from a mobile device
Had dinner and lunch at the restaurant. Spectacular 5 star food. Amazing taste and presentation. Young New Zealand women was very friendly and professional.
Stayed in April 2025
-
Reviewed: April 2, 2025
Helen
United Kingdom12 Reviews10“Enjoyed our stay”- • Leisure trip
- • Couple
- • One-Bedroom Suite with River View
- • Stayed 6 nights
Room was great with a fantastic view.
Stayed in March 2025
-
Reviewed: April 1, 2025
Merili
Australia19 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Studio
- • Stayed 2 nights
- • Submitted from a mobile device
Good hotel, value for money, good location
Stayed in April 2025
-
Reviewed: April 1, 2025
Anthony
Australia33 Reviews1 helpful vote9.0“Great place, perfectly located, good size rooms with terrific amenities. T”- • Business trip
- • Solo traveler
- • Studio
- • Stayed 2 nights
- • Submitted from a mobile device
Size of rooms and facilities provided
Stayed in March 2025
-
Reviewed: April 1, 2025
Ronald
Australia73 Reviews1 helpful vote9.0“Friendly staff, the apartment was large and the location was fabulous.”- • Leisure trip
- • Couple
- • One-Bedroom Suite
- • Stayed 4 nights
- • Submitted from a mobile device
Nothing
The size of the apartment and the location.
Stayed in March 2025
-
Reviewed: April 1, 2025
Eloise
Australia17 Reviews2 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Studio
- • Stayed 3 nights
- • Submitted from a mobile device
Customer service was wonderful, got an upgraded room which was lovely. Everything was super clean, great location close to everything, will stay again.
Stayed in March 2025
-
Reviewed: April 1, 2025
Jane
Australia14 Reviews9.0“Great location”- • Leisure trip
- • Family with young children
- • Studio
- • Stayed 4 nights
- • Submitted from a mobile device
The restaurant was not open on Sunday evening
Stayed in March 2025
-
Reviewed: March 31, 2025
Dominik
Poland25 Reviews4 helpful votes9.0“Great location, awesome breakfast”- • Leisure trip
- • Family with young children
- • One-Bedroom Suite with River View
- • Stayed 2 nights
the staff at times seemed a bit brusque
The breakfast was spectacular. Such a great variety of high quality products!
Stayed in February 2025
-
Reviewed: March 31, 2025
David
Australia55 Reviews7 helpful votes10“Great location in Melbourne with easy access to all venues and events. Great staff that really look after you.”- • Leisure trip
- • Family with young children
- • One-Bedroom Suite with River View
- • Stayed 1 night
- • Submitted from a mobile device
The property is excellent and comfortable with larger apartment fully fitted - great for us as a family. Will definitely be coming back.
Stayed in March 2025
-
Reviewed: March 31, 2025
Yuen(margaret)
Australia20 Reviews2 helpful votes8.0“Walked back to hotel with no problem after good concert”- • Leisure trip
- • Family with young children
- • Studio
- • Stayed 2 nights
- • Submitted from a mobile device
No slippers provided, tea cup with little tea stain but easily to be cleaned
Good location, within walking distance to Chinatown and some famous scenic spots, e.g. Melbourne Park and Rod Laver Avena. This time to Melbourne for live concert at Rod Laver Avena
Stayed in March 2025
-
Reviewed: March 31, 2025
Tim
Australia8 Reviews10Exceptional- • Leisure trip
- • Travelers with friends
- • Studio
- • Stayed 3 nights
- • Submitted from a mobile device
Good location. Comfy enough for a few nights.
Stayed in March 2025
-
Reviewed: March 31, 2025
Deeanne
Australia6 Reviews10“Was such a lovely motel to stay in as it is close to all the amenities around Melbourne and like I said the staff are so”- • Leisure trip
- • Travelers with friends
- • One-Bedroom Suite with River View
- • Stayed 1 night
- • Submitted from a mobile device
The staff were so helpful and lovely and the room, well we got upgraded to a two bedroom apartment with fantastic views. Loved it.
Stayed in March 2025
-
Reviewed: March 31, 2025
Telling
Australia35 Reviews5 helpful votes9.0Wonderful- • Leisure trip
- • Couple
- • One-Bedroom Suite with River View
- • Stayed 3 nights
The shower is over a bath which wasn't ideal and there was noise from the street and trains, but it didn't worry us or prevent us from sleeping.
Wonderful central city location and great room facilities that are spacious and comfortable with a lovely view of the river and south bank. Very good value. This is the second time we have stayed at the Clarion Suites and we would stay again. Highly recommend.
Stayed in March 2025
-
Reviewed: March 30, 2025
Scott
Australia33 Reviews10Exceptional- • Business trip
- • Solo traveler
- • Studio
- • Stayed 2 nights
a
the location is fantastic
Stayed in March 2025
-
Reviewed: March 30, 2025
Vicki
Australia14 Reviews1 helpful vote10Exceptional- • Business trip
- • Couple
- • Studio
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Very central for our needs near Flinders St station for trains. Short walk to many restaurants, river walks etc. The staff were very accomodating on arrival. We chose to have a higher floor due to being light sleepers, and the room was not on the main road, so little disturbance. The room was very comfortable, modern and clean, even a washing machine! We chose to have breakfast in the hotel downstairs. The staff and chef were run off their feet and appeared short staffed for the amount of diners. They handled this very well though and had our order out very quickly. There is the option for the buffet which is quite a selection. We would stay again.
Stayed in March 2025
Guests also reviewed these properties:
-
Hostal Bellavista PatagoniaPuerto Natales, Chile
-
Canal Belt apartments - 9 Streets areaAmsterdam, Netherlands
-
Concoct MilanoMilan, Italy
-
Extended Stay America Suites - Boston - TewksburyTewksbury, US
-
Cami Gallery BarcelonaBarcelona, Spain
-
Hostal New BaskQuito, Ecuador
-
De Montalt WoodBath, UK
-
1 Night In Poznań - Matejki ApartmentsPoznań, Poland
