Location, amenities, comfortable bed, great staff

Stayed in April 2024

Nothing

Everything

Stayed in April 2024

Only down fall was we got a late checkout (12pm) & we had a house keeping come in just after 9am and a second one at about 11. Kind of defeated the purpose of getting a late checkout.

Extremely good location, close to crown, the aquarium & plenty of restaurants. Also a short walk from dfo. We were lucky enough to get an upgrade on our room, which had incredible views.

Stayed in April 2024

I asked them to confirm the price for parking but they couldn't. If you cannot confirm the price remove it from your site as it's false advertising. I didn't like the way they messaged me to see if there was anything I would like and then didn't respond until after I left the hotel. I also don't think I should wait so long for my deposit to be returned. It was about 3 weeks.

The room was nice

Stayed in March 2024

N/A

Everything was better than my expectations, everything was good, no single thing was a hindrance.

Stayed in April 2024

The shower door was broken, but still usable!

Very helpful staff, lovely room, clean, great view. Could see the fire show from our river front room which was awesome. 8min walk to Degraves for brekky. 6min to train station. Perfect location!

Stayed in April 2024

Nothing

The staff were very attentive to our needs and were always bright and bubble. Room was very clean and tidy. Locario was fantastic and easy to get too

Stayed in April 2024

Booking.com let us down. After booking the property at the advertised price we were sent a confirmation email three hours later with the price having increased by 15%. I Immediately messaged booking.com and they asked me for a copy of the screenshot of the booking. The only problem with that was there was no way to send a screenshot in their messaging service as they did not allow attachments and they do not have an advertised email that I could reply to. I communicated the issue immediately with the hotel and spoke to them when we arrived and they promised me that they would get on to booking.com. when I checked out I found that I had been actually charged the higher amount and I took it up with the manager of the Clarion Suites, Mr Michael Gibbs and he was very sympathetic. Their communications with booking.com had gone unanswered as well. Although it was not his problem he took it upon himself to refund us the difference in the cost between the quoted price and the charged price. We're grateful to Michael and the team at Clarion suites for handling what could have been a difficult situation with honor.

Very well located.

Stayed in April 2024

Train noise! Flinders St station is very busy for 20 out of 24 hours. Better glazing may help to reduce noise. Not much storage space for clothes- ok for a very short stay, but not much good for longer stays.

Outstanding, friendly reception staff. Spacious, well-equipped apartment, well-presented and very clean

Stayed in April 2024

More Tonicwater on hand

Room was an upgrade, breakfast value for money

Stayed in April 2024

The view. Next time I’ll book a room facing the river.

Everything except the view

Stayed in April 2024

Beds a bit too hard.

Location perfect to walk around the city. Suite spacious and with kitchen facilities as well as washing/drying.

Stayed in April 2024

Even though the view of the Yarra was gorgeous, the trains were a bit noisy. Small price to pay for a good view though.

The staff were very accommodating, the location was great and the beds were comfortable.

Stayed in April 2024

Found the bathroom bench space a little tight and the bedside lights threw a horribly harsh, cool light - would much prefer soft, warm bedside lighting just before sleep.

Good location, upgrade to the suite was welcomed. Public transport easily accessible. Staff were nice and cheerful. Full kitchen in the suite was useful.

Stayed in April 2024

room was a little small, prefer a walk in shower - I think the tub was difficult to get in and out of

view was great

Stayed in March 2024

We booked a car space only to find that when we went to park it was full and at 8pm at night we had to find elsewhere.

Clean tidy and easy access to where we wanted to go

Stayed in April 2024

?

Close to my work requirements

Stayed in April 2024

Kitchen could be bit better equipped

The room configuration for 4 people size of living area

Stayed in April 2024

Sliding door came off railing.

Convenient location

Stayed in April 2024

Not that it worried me but it is right next to the train lines so if you were a light sleeper you may want to ask for a room not facing Flinders St

Central location and easy parking. Room size was wonderful.

Stayed in April 2024

.

Good access to trains and trams. Tidy, clean properly

Stayed in April 2024

There wasn't anything not to like

The staff were ultra friendly & helpful

Stayed in April 2024

The nose from train

The big room

Stayed in April 2024

No room service. The parking was crazy, not many spots and tricky to navigate. I disliked the shower over the bath set-up

View over the river was an upgrade for me. Food in the bistro was really good. Simple but very nice

Stayed in April 2024

The combined washing machine/dryer.

Location and the view of the Yarra

Stayed in April 2024