No minibar in the room - usually wouldn’t bother us but I wasn’t organised so when my son was hungry we had no food in the room, so really a me problem!

We received a free room upgrade, two free complimentary drinks and 20% off our meals! Great location and the buffet breakfast was delicious

Stayed in October 2024

Nothing

Location and staff

Stayed in October 2024

Low floors do have train noise, and the pool could have been warmer.

Free room upgrade, friendly service, nice surprise for my daughter., great location, nice view,room service food was yummy.

Stayed in October 2024

It’s a little old. Breakfast could be better.

Location. Size of room/suite. Friendly staff.

Stayed in October 2024

The parking was quite difficult and tight for our car but we did manage in the end. However the staff were so lovely that I’m happy to look past it.

Very spacious rooms! And clean.

Stayed in October 2024

good location

Stayed in October 2024

The bathroom was very small and the basin was actually outside the bathroom in the main room area. It was in a small space so we didn't have anywhere to put our toiletries next to the basin. It was a bit odd.

We were warmly greeted by the staff on reception when we arrived late at night and throughout our stay all the staff were friendly and helpful. The room was spacious with plenty of room for our bags. We came via the Skybus and it's a good 10 min walk to Central Station. We found it was easy to walk into the city for shopping/eating and across the river to the bars/restaurants on the riverside.

Stayed in September 2024

Car park was very narrow especially with a large car.

Bed very comfortable. Suite had everything I needed. Fantastic view.

Stayed in October 2024

Location

Stayed in September 2024

The friendly staff were amazing and so accommodating, especially Michael on reception. Breakfast was fantastic too. Comfortable rooms.

Stayed in October 2024

We arrived 6 hours before check-in time and wanted to store our luggage. We were told our room was ready and we could check in, plus we had been upgraded to a suite. Staff were extremely friendly and happy, the best experience ever. Will definitely return and highly recommend.

Stayed in September 2024

Bar and restaurant being closed on Friday and Sunday nights. We weren't aware of this.

Position, parking facilities, friendly and helpful staff. Size of rooms.

Stayed in September 2024

The train noise at night

Stayed in October 2024

Unfortunately was lots of noise from nearby trains

Good location

Stayed in October 2024

Perhaps some of the facilities could be upgraded.

I felt very welcomed by the staff. I was allowed an early check in and I was upgraded into a better room. The room was cosy, clean and spacious. I had a great time!

Stayed in September 2024

The lack of USB ports around the room made it a bit hard to charge devices. We came from another trip to a hotel that had lots of USB and USB-C ports so had very few chargers on us, only cables. The train noise overnight was also noticeable, so higher floors are most definitively recommended.

The location is great, as well as the front desk staff. The rooks are spacious and comfortable, but would greatly benefit from a few USB ports. The bathroom is adequate, but it will need a refresh fairly soon. Would definitively stay there again.

Stayed in September 2024

Carpet and furniture

Location and view

Stayed in September 2024

Located on the edge of the main city close to Docklands, the Yarra River, the historic Flinders Street Station, and within the free tram zone, so the location is very good. We received a complimentary upgrade from a studio to a one bedroom apartment that had a spacious kitchen, living area and bedroom. The kitchen was well equipped and contained not only the expected amenities but also a full sized fridge/freezer, oven and washing machine. The bathroom was on the small side and the shower quite compact, but hot water supply and pressure was good. The apartment was quiet but, although we were on the 13th floor, did not have a view beyond the surrounding buildings. The hotel staff were very friendly and informative in providing a map and orientation of the city as well as indicating where the nearest food stores were and how the tram system worked. They also helped with arranging our early morning transport back to the airport. The hotel is older style but clean and comfortable nonetheless, made more comfortable by the helpful and friendly staff. The room was serviced to a high standard and amenities replenished regularly. A 24 hour front desk and card key security on the lifts made the hotel feel safe.

Stayed in September 2024

Nothing really.

Location and staff. Once we parked we could walk everywhere in the CBD. The staff were welcoming and helpful. We have stayed here several times now and the one bedroom apt is perfect. We have drinks in the bar before going out and breakfast in the restaurant and both are great.

Stayed in July 2024

Nothing

Location and friendly atmosphere.

Stayed in September 2024

Location

Stayed in September 2024

it was all great

Very central location and spacious comfortable rooms.

Stayed in September 2024

Location , friendliness of staff, size of rooms

Stayed in September 2024

Rooms little dated

Great location

Stayed in September 2024

Location in the city was close to everything . Staff were amazing . We were upgraded which was a lovely surprise .

Stayed in September 2024