All positive

Staff were pleasant and friendly.

Stayed in April 2022

My wife and 3 month old son weren’t allowed to check in without my photo ID. The room was already paid for and she had the card that paid for the room. You can board an airplane without photo ID. Also if you have a car over 2 metres tall the car park will be locked and inaccessible at night an early morning.

Good value for money, exactly as advertised

Stayed in April 2025

No dislikes from me.

The comfort and cleanliness of the rooms were spot on. And staff service was excellent. Restaurant menu had a great selection. Beverages a generous selection. Restaurant area is comfortable, and a great public area to relax also. Breakfast has a good variety and convenience for anyone heading out first thing in the morning.

Stayed in February 2025

Your false advertising with your photos of the bathroom.

Booking.com posted false and misleading information, booking.com is terrible and will never use your system again.

Stayed in April 2025

Our room was full of ants which was really off putting , we stayed 2 nights and there was construction going on in the hotel which was fine but along with the room being swarmed with ants made for a disappointing stay. There was also no food available throughout the days or evenings we were there , it’s a good location and staff were friendly but definitely wouldn’t stay again

Stayed in March 2025

Good

Good

Stayed in March 2025

The showers were over bath and quite awkward to use.

Good price, family rooms, parking available Central st kilda location

Stayed in March 2025

Room was very average and the walls were paper thin, only slept about 3 hours due to the people in the next room being up talking loudly. The soundproofing is terrible.

Good location, friendly staff

Stayed in March 2025

Oh im loving it currently @ 205 emergency temporry @ccommod@tion while btling the modern sl@very business of the @ustr@li@n l@bor p@rty so c@n i cert@inly s@y th@t ;)

Stayed in March 2025

Everything, including the manager who was extremely rude and ran the place like a concentration camp

Not much

Stayed in January 2025

Crack pipe left outside of window in plane view of children

Nothing

Stayed in February 2025

Carpets could have been vacuumed better

Lovely fresh clean linen & room size as well as nice view of stkilda, It was very quite so U slept wellll

Stayed in February 2025

2 single beds pushed together does not equal a double bed

Stayed in February 2025

Room 232 should not be used for accommodation. It surrounds the lift on two sides and as patrons return to their rooms at all hours in lively St Kilda we had around 3 hours during the night where the lift was not in use. Our rest was constantly interrupted between 10 - 2 and 5-8 on a Saturday night/ Sunday morning by the sound of the lift in operation.

Reception staff very courteous

Stayed in March 2025

Didn’t give my bond back

Nothing

Stayed in February 2025

It sells itself as a 4* hotel. Having a gym doesn’t count as 4*. On my arrival, after a 30 hour trip, I got to my room, no bottled water, tap running brown. No safe so I am faced with carrying my passport/ cash around with me for five days. There was a restaurant, never saw it open. There was a bar, never saw anyone behind or in front of it. They have a sandwich / wine bar attached nice but not 4* by any stretch of the imagination.

Primarily the location combined with some great staff.

Stayed in February 2025

Friendly staff. Bar, cafe & shop were brilliant Good linen

Stayed in February 2025

Why to provide 150 dollars when I arrived for a stay in an hotel? Why to be submitted to room control before checkout. Does not make sense. Never seen this behavior in another hotel.

Stayed in February 2025

The room smelt mildewy and stale. The light was to bright in the bathroom. The pluming - pipes had a smell. Had to turn on aircon. Upon checkout which was requested of a late checkout being 11am. Had someone from reception banging furiously about 10.50am while already stated on a late checkout. I was already packed,ready to leave. The reception was only 2-3 minutes from the room. This was in the morning of Friday 21 February 2024. Double checked with another receptionist upon checking out if it was noted. She had told me yes it was. The communication upon staff or clarification when it is noted. Is poor.

Location

Stayed in February 2025

Everything. 1. The customer service is terrible 2. The parking was not as described to me on the phone. My car was on an angle in a terrible spot and we got the last park after calling and trying to book a spot weeks ahead and being told it wouldn’t be necessary because there is plenty of parking. Probably the smallest and most dodgy carpark I’ve ever been in. 3. The hotel was disgusting. My room had an old toilet roll in it that had someone’s faeces inside the toilet roll which I didn’t realise until I’d touched it. 4. The room smelt terrible and was extremely dusty. I was sneezing the entire time. 5. Room hadn’t been cleaned. There was people’s hair and ants all over the place. 6. The room was freezing because they had the aircon on (obviously trying to clear the smell) and it didn’t warm up until the morning. 7. The price was ridiculous for what we experienced. This is not a four star hotel. It is barely a two. Worst of all was the customer service. All of my emails and messages here have been ignored regarding compensation. I have spoken with countless people and they all tell me different stories. Some say it’s gone to management and others say that management must not agree with my case when it hasn’t been escalated at all and no one is contacting me. I can see that this has been an issue for other unhappy customers. Do not stay here! These people will avoid resolution. I gave them the chance to fix it and I was told today to take it further if I wasn’t happy. I will be doing so.

Nothing. It was the worst stay I’ve had.

Stayed in February 2025

Clean and friendly staff

How clean and helpful the staff was when we needed towels and when our door card stopped working amazing

Stayed in February 2025

Dealing with the staff, they don't solve your doubts.

Usually regular.

Stayed in January 2025

The beds were hard I could hear the people next door in their bathroom

It was good enough for a night stay. Depressing if I had to stay there longer

Stayed in January 2025

Not Applicable

Everything was great. All staff were excellent from Reception to Cleaners and the Maintenance staff. Before booking this hotel I read the reviews and a lot of them were negative to say the least, but those customers must have been at another establishment as I honestly could not fault this hotel. The hotel also has a café which served great coffee and snacks. I would not hesitate to recommend this hotel.

Stayed in January 2025

Dingy rooms, bath was filthy and no views. Old and felt very yucky

Staff were nice, good location and secure parking

Stayed in January 2025