121 - 123 The Esplanade & Florence Street, 4870 Cairns, Australia
#39 of 74 hotels in Cairns
Guests' ChoiceBased on 1804 hotel reviews
7.9Cleanliness
8.3
Comfort
8.4
Location
9.1
Facilities
7.8
Staff
8.9
Value for money
7.8
Free WiFi
7.9
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End of dialog contentReviewed: 7 November 2023
Jolene
AustraliaThe bathroom was a bit small & could be cleaner.
Location was very convenient. I was most impressed with all the staff - they were all extremely helpful & friendly. The welcome cookies were a yummy surprise too.
Stayed in November 2023
Reviewed: 5 November 2023
Louise
AustraliaRoom was spacious and bed was exceptionally comfortable
Stayed in November 2023
Reviewed: 25 October 2023
Charlie
United KingdomSeemed a bit old and dated in rooms. Toilet roll was really thin.
Great location & great swimming pool
Stayed in October 2023
Reviewed: 23 October 2023
Stephanie
AustraliaThe staff were very friendly and welcoming. The bathrooms are very small and the door to the bathroom is a pain made it very hard with a child getting in and out of the bath with the door.
Stayed in October 2023
Reviewed: 22 October 2023
Fahad
AustraliaFacilities vs value for money
Location
Stayed in October 2023
Reviewed: 22 October 2023
Troy
AustraliaRoom service breakfast and room service dinner was very disappointing, food arrived cold to our room which was disappointing after a long day on the road Bathroom was very small, the shower was in the bath tub, so there was no room to move, Our room didn’t get serviced once in our 2 night stay.
Location was great, close to everything the aquarium was across the road, short walk to restaurants
Stayed in October 2023
Reviewed: 22 October 2023
Terry
AustraliaWiFi reception seemed very slow in our room, and we had to resort to our own data at times for reception. Apart from this, everything else was fine.
Our stay for the week was very comfortable. The breakfast was very good indeed, with a great selection to choose from. The staff too, were all especially friendly and helpful. If we visit Cairns again, we will stay here.
Stayed in October 2023
Reviewed: 17 October 2023
Karen
AustraliaRoom service tried to charge for meals we didn't sign for and being questioned on our last day as to what breakfast we had booked with our accommodation (and paid for.) The total stay was booked with a full breakfast included.
Location good, good view from the room we booked.
Stayed in October 2023
Reviewed: 17 October 2023
Marina
AustraliaBreakfast buffet was average
Stayed in October 2023
Reviewed: 16 October 2023
Hammerschlag
AustraliaPorters did not offer to help with luggage and stood motionless.parking charge is small minded.
Good position clean room
Stayed in October 2023
Reviewed: 13 October 2023
Mannel
AustraliaPillows had a slight musty smell to them and online food service wouldn't work.
Great location. Spacious and clean room with amenities. Staff are very helpful and friendly. Good selection of food in the breakfast buffet.
Stayed in October 2023
Reviewed: 8 October 2023
Angie
AustraliaPillows and beds. TV was not compatible for casting so free to air was the only option
Staff were amazing and very responsive to requests. Location was awesome.
Stayed in October 2023
Reviewed: 7 October 2023
Luís
Portugalbathroom size
jUST IN THE CENTER OF THE TOWN.
Stayed in October 2023
Reviewed: 7 October 2023
Jodi
AustraliaCan smell cigarette smoke from our balcony and in the room
The view Breakfast
Stayed in October 2023
Reviewed: 2 October 2023
Danik
AustraliaLots of little things that were below par added up to be annoying considering how much money I paid for the room
The view was outstanding
Stayed in October 2023
Reviewed: 2 October 2023
Sharron
AustraliaBreakfast was excellent. Staff were all lovely and friendly, it was a great location. Would stay there again.
Stayed in October 2023
Reviewed: 1 October 2023
Christina
AustraliaThe pool and spa needs an update as tiles are broken on inside seating ledge.
Location was excellent.
Stayed in October 2023
Reviewed: 30 September 2023
Lucy
IrelandLet down only slightly by outdoor areas/ pool area and some general tidying of hallways etc. E.g. some wine bottles were left on the floor in the 'hallway' (to the room entrances' during our 2 night stay
Really great staff all so helpful and friendly. Great accessible location. Clean spacious room. Hotel is great for the price you pay.
Stayed in September 2023
Reviewed: 29 September 2023
Joanna
AustraliaNo full length mirror.
Location was fanastic! Our view was amazing!
Stayed in September 2023
Reviewed: 29 September 2023
Anita
AustraliaClose to all amenities in Cairns. The staff @ reception were helpful to guide around the area. Special credits to Lusia and Nathan.
Stayed in September 2023
Reviewed: 28 September 2023
Daniel
AustraliaRoom service order included drinks. Drink was not delivered with order (on 2 separate occasions.
Stayed in September 2023
Reviewed: 26 September 2023
Samantha
United StatesPool area..little outdated and bad service. Waited over 30 minutes for a drink, the bartender forgot twice and I had to get up and ask both times.
Location was perfect
Stayed in August 2023
Reviewed: 24 September 2023
Jackson
Cyprusput a net on the table tennis table
Location to restaurants and harbour was great.
Stayed in August 2023
Reviewed: 24 September 2023
Jamey
AustraliaNo sauces,
Good variety
Stayed in September 2023
Reviewed: 20 September 2023
Qiong
Australiareplacement for conditioner was a little bit slow
Good Location, clean room
Stayed in July 2023
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