Extra towels and soaps etc would have been nice (given we were three adults sharing the room). I feel that this is important for guests to have adequate amenities to support their stay. Also, the water in the lobby needed refreshing throughout our stay... having staff address this would have been a nice touch.

Loved the welcome cookie on check-in - the rooms were comfortable and the smart tv was a nice addition. The beds were excellent, as were the pillows. The wifi was strong throughout our stay. The resort itself was clean and comfortable. Parking is extremely reasonable at only $10 a night (excellent value when compared with what other hotels are charging). Really enjoyed our stay. This is our second visit to DoubleTree in Cairns and would absolutely return again.

Stayed in July 2023

The pool was too small for the size of the hotel. This needs an update.

Location was awesome, everything within walking distance but still quiet. Good size room, new bathroom and very Comfortable bed.

Stayed in June 2023

Great products in the bathroom! Not cheap small sample products! Lovely large room, great pool with towels down there to use at any time!

Stayed in June 2023

Slow internet

Cleanness, nice staff, clean pool, good bar

Stayed in April 2023

Tide property, needs a proper referbishing.

Location, staff.

Stayed in June 2023

The few things that I didn't like was that the room I booked for two people was more of a room for a single person who was only there for a night or two on a business trip or something. I was hoping to get more amenities like a tiny kitchen or something since we were there for a week. We were provided with coffee and milk and tea and a kettle which was great but we had to make our coffees on the TV unit as it was the only place we could. Would have liked the room to be more suited to a couple. Like a bigger bathroom and shower. Only one of us could fit in the bathroom at a time which got annoying . Maybe I didn't book it properly or choose the right room but would have preferred something a bit bigger for the both of us. When I booked on this website I assumed all the rooms had balconies but ours unfortunately didn't. The room also had small tiny insects crawling around. Not quite sure what they were but was kind of unhygienic. Also, for how much we paid we definitely should have gotten breakfast included on one of the days we were there but that's just my opinion. It's a great hotel, but I wouldn't say it's exceptional. The lobby looks very modern, stunning and fancy but the rooms didn't quite match that vibe. All the furniture including the bathroom looked a lot older.

The hotel itself is in a great spot in the CBD. Walking distance from the esplanade and to all the main food and shopping. The hotel is also nice and the staff are fantastic. Their customer service is great and they checked in regularly to make sure we were comfortable. They even ordered a taxi for me and my partner so we could get to the airport. The rooms also get cleaned each day so it was nice to come back to freshly made beds and clean towels. Also the pool was awesome and we loved the fact that you could order drinks in the pool area and drink them whilst in the pool or spa. You could also order small servings of food from the bar to enjoy. Was awesome. Also, if you're doing any down under tours or any exploration, the DoubleTree is included in their list of pickup locations so you don't even need a hire car really, which was another bonus. :) We both enjoyed the stay, but I think my expectations were a little higher 😆

Stayed in June 2023

Nil

Location, cleanliness, interior garden and ponds

Stayed in May 2023

Reduced 1 point because bathroom had no lock

Excellent location, clean Room, great staff.

Stayed in June 2023

Noise coming from the street, the RSL with deliveries and rubbish trucks. But the biggest noise maker and the most annoying was the helicopters. They just never stopped during the day.

Great location, walking distance to everything. The room was pleasant with good outlook. Bathroom was of good size for a single person.

Stayed in June 2023

Refill of Tea/coffee/sugar on a daily basis could have been better. We had carried our own tea Bags and we could Manage well.

Spacious rooms. Staff was very helpful and supportive. Central location and A ROOM WITH A VIEW! Bathroom were provided with adequate toiletries and towels. Provided with kettle foe coffee and tea.

Stayed in June 2023

I wasn't keen on wee soap sachets in bathroom. I prefer fixed liquid soap, shampoo, conditioner and perhaps body lotion.

Full buffet was fine. Fresh fruits very nice and service was very good. Bed was very comfortable. View wasn't bad considering hotel is a block back from the sea.

Stayed in May 2023

All good

Great location. Fantastic staff. Would recommend to anyone we will return

Stayed in June 2023

Overall very satisfactory

Breakfast basic.

Stayed in May 2023

all great

view and the staff

Stayed in May 2023

the resturant

the room

Stayed in June 2023

The buffet breakfast was good. The staff were friendly and helpful.

Stayed in June 2023

Nothing

The staff were exceptional. My daughter and I checked in at 1am after a long flight to a warm welcome and to be provided with a warm biscuit and a bottle of water each.

Stayed in June 2023

Magnificent view. Great facilities. Perfect location

Stayed in May 2023

Thinking "…………. We were there only one night , maybe not long enough to find fault ? Overall very happy with what we saw and experienced.

Location of our room was perfect , loved the nice big sunny balcony. View was superb 😊 The overall design of hotel was different ,I liked the way that all ? rooms had a view . The twin beds were very comfy. Check in was easy, we were informed that staff were training so we were aware. Well done. Liked the taxi button on reception desk to hail a taxi.

Stayed in May 2023

nothing

clean

Stayed in May 2023

old and musty

location, cookies

Stayed in May 2023

Person managing breakfast area was rude and difficult. Other guests pushed in at breakfast, left without having breakfast and other days it was too busy.

Friendly staff at check-in and fixed my TV when it broke down. Nice foyer and pool area. I like the open atrium style design of the hotel.

Stayed in May 2023

a little old and tired for the price.

location was great

Stayed in May 2023

Lack of Dining within Hotel.

Location and hotel facilities all good.

Stayed in May 2023

the only issue was the room service menu, needs a few items on their, like chicken Parmaigan, pasta meals, Poached eggs on toast, pizza, apple crumble, just to name a few of the go too, the breakfast menu needs to be clearer, option A cereal with option B toast with which spreads ( non were listed) but I did get what I requested 😊

clean and tidy, staff very friendly and helpful

Stayed in May 2023