Fridge was empty no complimenray bottle of water, no mineral water, had to go downstairs bar to buy some. Some breakfast tables had a kind of sticky feeling on my elbows: The ones on higher level with a varnish surface, otherwise clean.

Good location, clean, very friendly staff. Taxi call with a pushbutton in reception. Clean bedding and sheets. Continental Breakfast how it should be.

Stayed in May 2024

The room was a little noisy from the cars below and there was a running tap above us that seemed to go on for hours.

Location was good, breakfast was adequate, there was no milk at the buffet for 10 mins and we were charged a public holiday surcharge on a normal Monday morning.

Stayed in May 2024

I don’t think breakfast was worth the money we had to pay.

Stayed in May 2024

Too small bathroom

Good location

Stayed in April 2024

Parking is extra otherwise you have to park on the street. Bathroom is a little small.

Rooms were large and comfortable. Staff were very friendly. Location is great.

Stayed in April 2024

Bathroom was really small and curtain rail was broken.

I really like the breakfast buffet. I didn’t expect to eat some porridge.

Stayed in April 2024

Nothing.

The room was excellent although the toilet flush had a few problems. These were resolved in my absence without any report needed to be made. All in all a good experience. The breakfast was good value .

Stayed in April 2024

Pool bar is not staffed and often had to chase a member of staff to be able to buy food and drink poolside. Kids would have also liked an option of pancakes for buffet breakfast

Location was great

Stayed in April 2024

Room could be bigger

Great location

Stayed in April 2024

Air conditioning in room made everything feel damp so was difficult to dry things when it rained and we were unable to adjust settings on the controls.

Breakfast was lovely and take-away boxed for day of departure worked well for us. Extras such as cookies on arrival, ponchos & use of towels was also helpful. Reception staff were friendly and extremely helpful e.g. refilling water bottles was a nice touch.

Stayed in April 2024

The room could have been smell much better . Doesn’t have the impressive odour as you enter the room.

Stayed in April 2024

Curtains didn’t completely cover windows - not serious but allowed light into the room at sunrise.

Room was spacious and we had a lovely view of the esplanade and water from our balcony. Best pool area we’ve experienced in Cairns with sun all day so water was a great temperature and plenty of sunbeds - would stay again for this reason alone. We took up the upgrade offer to a water view/balcony room for a very small cost. Bed very comfortable and bath towels huge and fluffy. Enjoyed the updated bathroom. We didn’t eat at the hotel but enjoyed the biscuits. The hotel has a nice tropical vibe. Location was perfect with only a short stroll to cafes, restaurants, bars, Aquarium and lagoon. Check in/out was a breeze and staff very professional. Very good value and we hope to return soon.

Stayed in April 2024

Tired fixtures and fittings This hotel clearly needs a make over soon

Location and views

Stayed in April 2024

The bathroom basin didn't drain very well. The bathroom was very small.

Staff were very friendly & accomodating. Room was good. Good location in the city.

Stayed in April 2024

Fire alarm went off twice during stay. A more thorough clean would be advised, under bed etc

Great location, fabulous breakfast choice, comfortable rooms

Stayed in April 2024

Homeless people enjoyed drinking on the promenade before being picked up by police

Great location right on the beach, live music downstairs

Stayed in March 2024

The house keeping service was not what was expected, rooms were made everyday, however the bathroom shower and sinks were not cleaned and the carpets in the room were not vacuumed. We even found a sowing needle when our child got pricked by it in the foot. The room we were given was run down with the laminates on the furniture chipping, and had to pay extra for a room which was a bit more fresh n refurbished.

The location was perfect, the staff were exceptional and helpful in every aspect.

Stayed in April 2024

The internet connection was not accessible. We followed the instructions given to log onto the hotel internet, but it didn't work. We ended up using our own 5G internet connection from our own service provided.

We like the spacious room. In addition, the location of the room is quiet, which makes our stay wonderfully comfortable and relaxing. Most of all, the hotel staff were immensely helpful and friendly.

Stayed in April 2024

Great location. Right on the esplanade. So close to everything - walking distance. Rooms were great, staff were great.

Stayed in March 2024

A hotel charging $10 per day for WiFi in 2024!!!! We're nearing the end of a two month road trip of NZ and Australia and have stayed in 28 different places, all of which provided free WiFi except the Doubletree.

Comfortable bed, spacious room helpful staff.

Stayed in March 2024

Mould in bedroom on wall and lampshade

Location Breakfast offering Friendliness and helpfulness of reception team member on our arrival

Stayed in March 2024

The breakfast facility could be made beautiful by upgrading its tables, chairs and carpets and offer a wider selection. But still lovely.

A tropical style, well positioned and well maintained neat hotel located in prime position in Cairns within 5 min walking distance to the Esplanade, bustling restaurants and bars. Magnificent sea views from our room. Couldn’t have been happier with our upgrade to a top floor sea facing ocean front room! Loved the layout! And the walk in shower. Thank you to the staff who were always smiling, helpful and willing to give you free cookies every time my husband visited the reception desk.

Stayed in March 2024

Room service was very substandard, delivered half emptied bottle of wine, meal was cold. Then the room tray was left in the hallway for two days.

Clean rooms

Stayed in March 2024

Customer service

Stayed in February 2024

unable to get a copy of the final bill as we left before 5AM...not able to get it when we got home as we used Booking.com to make the reservation....go directly through the hotel or through Hilton.honors log in

Stayed in January 2024