the dinners at hotel restaurant were not up to standard waygu rump tuff as old boots wifes burger pattie raw also egg in burger still had white uncooked not up to supposed 4 star standard

Stayed in June 2024

There was nothing we didn’t like.

Pujan at reception was so accommodating and kind. The beds were comfortable and sheets soft. Crabtree & Evelyn products smelled amazing. The warm cookie was a total bonus.

Stayed in July 2024

For the price paid, complimentary water bottles should be provided, The cleanliness of the room needs improvement. Specifically, benches should be wiped down to remove any remnants from previous guests (such as stubble under the sink), pillows should be checked for cleanliness and ideally replaced if they are old or stained, in my case had blood on the pillows. dust should be removed from lamp dead insects should be promptly cleared (the same fly remained for three days despite housekeeping visits), and shower should be free of hair from previous guests.

Staff were friendly. Great car park as it is close to Hotel. Good location.

Stayed in July 2024

No idea if it was from the ventilation in your hotel or one of the buses we travelled on the day of arrival, but we both simultaneously picked up a severe respiratory infection and were extremely ill by the end of our day there. Please check your filters and the functioning of the system! We are now home and still quite ill after losing the next three days of our holiday which we spent in bed.

Stayed in July 2024

A little outdated appearance on the outside of the building. The long distance from elevator. On arrival a split level room was given with no prior warning- had to go back to reception to be given a normal room.

Central & close to Hop on Hop off bus

Stayed in July 2024

Poor water pressure from shower. Noise from ground floor reception (talking, yelling, kids running around) comes up through the centre atrium so can be heard in your room at night. We were on top floor and it sounded like we were in the foyer ourselves.

Good location. Comfortable bed. Friendly.

Stayed in July 2024

When I asked a staff member about a toilet brush I was informed that we pay to have the toilet cleaned every day, and brushes are not something that should not be in a hotel room. However, I disagree. Toilet brushes are a fact of life, and no matter how well intentioned one is, mishaps do happen. If they need renewing regularly, so be it, our tariff for the room should cover a toilet brush. I don't like having to access the Hotel information via the TV screen and I don't think I actually read the information at all. I would have thought there might be a jug of water for the kettle, or at the very least a bottle of water. People from unchlorinated water areas do not adapt well to tap water. Even though the bathroom was great, quite a lot of water managed to get from the shower recess onto the floor area where you walk after your shower. There did not seem to be an exhaust fan. On something I read (printed) there was a note about changing towels etc. We hung our towels up every day, expecting to reuse them, but they were replaced. I think the towels are too big (for me as I have issues with my arms) On the last day the bathmat was taken and not replaced at all. I thought the lighting in the room was fairly poor. As much as the restaurant was lovely and the breakfasts were magnificent as said before, we had paid a premium for the room with breakfast included - Over $300-00 a night. When booking there was no provision to re-book or cancel, which I thought was a bit harsh. (Of course it was holiday time) We had a nice evening meal on the Wednesday night, but on the Thursday we went to the Mindel Beach Markets for tea and came back and I had a dessert which was very underwhelming for $15-00. I don't normally do surveys, because I think establishments only want to hear positive things, and not negative. My husband would be horrified if he knew I was saying all this. He complains about nothing.

Did not use the pool. Breakfast was magnificent - too many choices. The little safe in the cupboard was good - easy to use and functional. Nice and quiet. I did like the large and numerous towel rails in the bathroom.

Stayed in July 2024

Unattractive hotel needs a makeover. Had to move rooms due to old noisy air-conditioning & wet carpet outside bathroom. Dated & over priced.

Location on the Esplanade & easy access to CBD area

Stayed in July 2024

Very run-down. They didn’t have enough doonas so offered extra sheets to keep us warm instead. Eventually they found us a blanket. The sliding door to the bedroom was broken when we arrived - which we then fixed but it kept coming off it’s hinges. The pool area smelled like off milk.

Nice breakfast. Good location.

Stayed in July 2024

Staff were unhelpful, bedding was terrible, ripped pillowcases for example.

Location

Stayed in June 2024

Pool a little cold, had to ask for things to be replenished in our room like refilling shower gel, shampoo and conditioner on separate occasions plus tea bags. Was followed up immediately but was a nuisance.

Location was perfect, cocktail specials were a winner, breakfast was generous and plenty of variety. Rooms clean and generous sized plus the bathrooms were modern and clean.

Stayed in July 2024

Limited menu choices especially if staying longer than a few days

Great location. Good sized pool. Friendly staff.

Stayed in July 2024

Fabulous breakfast, pool, and good gym

Stayed in June 2024

breakfast being so pricey so I never opted into it.

Pretty pricey for 1 week, but other than that good location/comfy stay

Stayed in June 2024

N/A

It’s historic location overlooking the sea where events of 1942 comes to the mind.

Stayed in June 2024

Excellent standards which are to be expected from a Double Tree Hotel. Great choice of buffet breakfast. Double twin beds. Whole set up was excellent. Great pool and amenities. Super clean and close to airport which is very convenient. Highly recommend.

Stayed in June 2024

cookie upon arrival - hot and straight out of the oven the hotel was clean, fresh and presentable smelt clean too pool area was clean, updated and presentable there was staff present at all times

Stayed in June 2024

Na

Staff very helpful and friendly

Stayed in May 2024

The fact that the hotel run kids party at the pool area on the saturday afternoon when the hotel guests have planned to relax at the pool and paid for their weekend getaway is not acceptable. If the hotel wants to earn some extra money on pool partys they should have a separate pool for that occasions, and not mix it with the hotel guests pool. Hotel guests want to have piece and quiet.... Who wants to have 10 screaming kids in the pool when you are on vacation? Terrrible. And due to the pool party the pool towels were out of stock for the paying hotel guests.

The location was great. The beds were very comfy, and room was clean. It was very good quality breakfast. Parking was included in the room price.

Stayed in May 2024

Nothing to say. I like my stay at the hotel.

Everything from the check-in to check-out is perfect. The exceptionally friendly and supportive staff, especially Manusha. All the facilities and the food are absolutely amazing.

Stayed in May 2024

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Stayed in March 2025

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Stayed in March 2025

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Stayed in March 2025

There are no comments available for this review

Stayed in March 2025

There are no comments available for this review

Stayed in March 2025