we were up for the interschools weekend, many of the days the kids needed to be at the event at 8.45am, and the staff would not open the kitchen for breakfast early. So often the kids missed breakfast. As breakfast was basically toast and cereal it would have been very easy for the breakfast facilities to be open early to accommodate most of the guests needs

Stayed in August 2024

It wasn’t very clean - the bathroom floor was covered in the previous guests hair. The light from the TV (even when turned off) was so bright and shone directly towards us when we were trying to go to sleep - had to cover it up with a scarf.

Helpful staff and good location right near a shuttle station. The free breakfast was nice and a great way to fuel up for a day of skiing. Having the ski hire within the lodge made it really convenient as well. The drying rooms were much appreciated and we were very grateful to be able to store our luggage in the storage room after we checked out.

Stayed in August 2024

The cupboard smelt like spew, and the balcony isn’t a balcony. It’s a fire exit

The bed seemed clean and the bathroom was nice

Stayed in August 2024

Some chairs in our room

The breakfast was good but we had a meal in the restaurant and found it very over priced for what yu received

Stayed in July 2024

Room was dirty. Had long black hair on our cleaned towels, condoms on the ground…

Staff was super friendly and helpful, cozy vibes

Stayed in August 2024

It felt like a backpacker accomodation not something that was costing $600/night. To be honest I’ve stayed in much nicer backpacker accommodation than what this place offers. Average room, very small bathroom. Quite run down. No heaters turned on in the dry room. Even though it stated it would be warmed at certain times of the day. So snow gear could not dry. No table in the room, so trying to get some computer work done was awkward. Couldn’t even use their lounge area downstairs as it only opened from 5pm. So had to resort to sitting on the bed to get some work done.

Staff were friendly

Stayed in July 2024

Even if its free. there are quite limited food options for breakfast. They should include bacon, or eggs at least.

The proximity of the place, 5-10 min walk to the Village centre.

Stayed in July 2024

Tiny room with no desk or end table. Very minimal choices for included breakfast.

Staff was nice

Stayed in August 2023

Whilst there is an on-site restaurant (which is good when you don't want to venture out into the village in the evening), it is quite pricey (minimum is a 2 course set meal) - the food is delicious but it's probably not where you want to eat every night. The lounge/bar is just a room with a few sofas, and the 'bar' facilities is only open when the restaurant is, so not all together conducive to a fun place to hang out and have a few drinks. The twin room is fine but it's one queen bed with a single bunk above it with not much space - would be very cramped with three people, and if you're two friends staying together then just be aware one bed is the single bunk suspended over the queen. Staff are all predominately on working holidays (to be expected in a ski village) so service was a bit hit and miss - some were friendly and very helpful, whilst others were clearly not interested and just wanted to be out on the slopes themselves, again this is to be expected in this area so can't really complain but just be aware and not expect top class service.

Great ski hire on the property - very easy and convenient to get organised for the slopes on arrival, good ski room and drying room facilities. Shuttle bus stop right outside accommodation, and a moderate walk into the village that was completely fine when not in ski boots. Room was clean and completely acceptable. Overall, a fine and decent place.

Stayed in August 2023

Distance from the village. The heating and internet was turned off at certain time of night. Limited options on the TV provided in the room.

Clean and friendly staff, with breakfasted provided.

Stayed in August 2023

The beds

The view

Stayed in August 2023

Room was smaller than looked in picture, rubbish fell out of the extra blanket when we opened it. No toilet paper found on arrival to our room Listed as balcony, but was a balcony that had an exit stairwell which had other guest bedrooms attached.

Location was good, easy access to the slopes and a 2 minute walk to the general store. We found it nice to go snow trail walking on the summer bike track just down the road from the hotel. Great views from our room.

Stayed in August 2023

Breakfast

Prices

Stayed in July 2023

Small room.

Friendly staff. Ski hire convenient. On site bar and restaurant great for settling in on arrival.

Stayed in July 2023

We tried to call the Inn when we arrived at the Village in Mount Buller at 2pm but no answer. We tried 4 times in the next 3 hours but each time received a text to say they would call us back asap. They never did. We ended up storing our luggage at a ski hire shop (costing us $60) and going skiing instead of checking in so as not to waste the day. When we did finally get to the Inn there was very little apology other than to say they were busy. When we got to our room it only had one bedside table (which was an uneven leather table that you couldn't rest a hot drink on) and only one outside chair even though the room was for two people. The towels were like stiff rough cardboard, the bathroom was tiny with the smallest sink, impossible to wash your face in without getting water everywhere. There were only 2 coat hangers provided, nowhere to put your suitcase and cheap pillows that made sleeping very uncomfortable. Overall a pretty unimpressive stay.

We didn't have breakfast but when we requested to pay for a cold drink from the lounge between 10-10.30am whilst we waited for our transfer we were told sorry but they were too busy cleaning the restaurant to serve us even a drink from their fridge. I don't think I've ever stayed at a hotel or lodge where they have refused to sell a very simple pre made drink from the fridge because they were too busy.

Stayed in July 2023

No microwave No fridge Very small rooms Very expensive Restaurant needed to offer room service

Convenient

Stayed in July 2023

Unfortunate mixup regarding room allocation meant the family were split up over 2 floors.

Stayed in July 2023

Breakfast was very poor

Location was good

Stayed in July 2023

The lighting system with sensor keep turn on and off, the entire facility is so dark and the included buffet are extremely poor with cereal and toast only

Clean

Stayed in July 2023

no cooking facilities.

big room (for the snow). quiet. comfortable bed.

Stayed in June 2023

Rooms had no fridge and were very small with no space for luggage and personal items, Quite pricey compared to other places for what was included.

rental ski gear in-house, close to bus stop

Stayed in August 2022

Unfortunately that property is very dated and the rooms so very small. Decor was also quite dated. And not that you spend a lot of time in the room but you still want to be comfortable . There was no table to even place your phone on apart from a small side table . A tiny wardrobe which also acted as a coffee and tea making facility . We also didn’t think it pleasant to be staying in a room that was showing signs of plaster repairs . Plaster simply patched and no even painted .

We found the staff at the facilities so very helpful, very kind and very patient considering it was our first time to the snow and to Mt Buller . They were so friendly as were the staff in your restaurant …. We felt like nothing we asked for was too much trouble …everyone we dealt with was wonderful.

Stayed in September 2022

The breakfast was pretty terrible to be honest. We went the first day and then not again because there were so few options. Need to provide proper coffee, more options and start serving at 7am.

Things felt clean (though run down). It's just good enough compared to everything else on the mountain.

Stayed in August 2022

Clean, well-appointed

Stayed in August 2022