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Reviews of Emerald Explorers Inn 4 stars

22 Springsure Road, 4720 Emerald, Australia

#20 of 22 hotels in Emerald

Guests' Choice

Review score

Based on 388 hotel reviews

7.5

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.2

  • Location

    8.3

  • Facilities

    7.6

  • Staff

    8.2

  • Value for money

    7.9

  • Free WiFi

    7.7

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Showing 151 – 175

  • Reviewed: 20 August 2023

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    1. The TV remote didn't work. It's not a smart TV either. 2. The sink tab is broken. 3. There were dead cockroaches under the table. 4. There was no blanket 😕 it was freezing cold at night and morning. 5. The heater/air-conditioning didn't work. 6. Parking is quite difficult for a big car.

    Coffee machine and coffee. The bathroom and toilet are clean. First impression the room and view outside look nice.

    Stayed in August 2023

  • Reviewed: 19 July 2023

    4.0
    had a good night's sleep after dealing with the smell.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night

    Floor was dirty. Soles of feet became black from walking on floor. Exterior of motel needs a good clean. Room smelt like a dog kennel when we entered. The smell appeared to come from the floor wastes in the bathroom. Poured a couple of jugs of boiling water into the floor wastes and sprayed with deodouriser and that solved the problem. Room was a pet friendly room which I would have not booked if I had known. Sliding door track was full of rubbish which.

    bed was comfortable and linen clean.

    Stayed in July 2023

  • Reviewed: 30 May 2023

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Executive Spa Suite
    • Stayed 1 night

    The bathroom hadn't been cleaned. First thought just shower- but also basin; washer and other persons toiletries left in shower and soap. Then later noticed that dirty towels were folded and placed on the bed. Then saw that even though the toilet cover was placed across toilet it had not been cleaned either; this actually was worse than forgetting. Milk in fridge was out of date and fridge not cleaned. Coffee, tea and sugar not replaced, and a half-drunk bottle of water was left near the coffee machine. Reception internal phone line never worked. Had to use a mobile to call as if external.

    The meal was good in the restaurant and some staff apologized for the lack of hygiene. Someone else cleaned up what we thought was incorrect (later discovered more) and grateful to them. Offered a free drink for the lack of hygiene.

    Stayed in May 2023

  • Reviewed: 23 May 2023

    3.0
    we felt like second class citizens because we had booked through booking.com. we had a room with a strange bathroom sink
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    our room was not situated around the grass courtyard, our little table and chairs were on the cement, between the wall and a fence. not a nice place to relax after a long drive.

    it was clean, although the shower wouldn’t stop dripping

    Stayed in May 2023

  • Reviewed: 8 May 2023

    4.0
    Again lack of deep cleaning seems to be the norm, very disappointing.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night

    In the original room the airconditioner did not work and looked like it had not been serviiced in a very long while, The next room the a/c was quite new and did work but the room felt very dusty and hello hello there was mould in the shower which is really awful and very dangerous.

    We enjoyed our restaurant meal .

    Stayed in May 2023

  • Reviewed: 7 May 2023

    10
    plesent quick trip
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    breakfast Sunday not open but the local truck stop was great and great price

    clean and parking straight in front of accommodation

    Stayed in May 2023

  • Reviewed: 5 May 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    holes in the walls, bulbs not working, dusty. needs a renovation.

    not a lot. the shower head.

    Stayed in May 2023

  • Reviewed: 4 May 2023

    3.0
    wouldn’t stay again. way overpriced for what it is.
    • Business trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    clumps of hair in shower. staff really unhelpful as tv didn’t work. bathrooms were dirty and needs a good paint job. bins outside were overflowing and smelly

    just outside emerald. easy to get to

    Stayed in April 2023

  • Reviewed: 20 April 2023

    5.0
    A bit old fashioned and needs a reboot
    • Leisure trip
    • Group
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The personal sink was outside the bathroom

    Stayed in April 2023

  • Reviewed: 3 April 2023

    1.0
    Disgusted.
    • Leisure trip
    • Couple
    • Queen Room with Pool View
    • Stayed 2 nights
    • Submitted via mobile

    Reception area filthy - staff rude and arrogant and room dirty - bathroom filthy fridge had mould. Advertised as 4 star accommodation however that needs to be reviewed. Did not stay 2nd night found much better accommodation clean fresh staff who were very pleasant.

    N/a

    Stayed in April 2023

  • Reviewed: 28 March 2023

    4.0
    Don't bother,look elsewhere.
    • Leisure trip
    • Couple
    • Queen Room with Pool View
    • Stayed 1 night
    • Submitted via mobile

    Uncomfortable bed, tired room. Staff were very blarsay.

    Nothing.

    Stayed in March 2023

  • Reviewed: 23 March 2023

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Two-Bedroom Family Room
    • Stayed 1 night
    • Submitted via mobile

    floors were very dirty, hair and dirt all over. makes its uncomfortable when you have small children crawling around

    easy to find, good parking and convenient

    Stayed in March 2023

  • Reviewed: 23 January 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Standard Spa Suite
    • Stayed 1 night
    • Submitted via mobile

    The staff when I arrived was a little short and rude, the spa bath when we turned on the jets had dead bugs come out of the jets and there was a little mould in the bathroom, spa/ shower

    The room was a nice layout, spa bath was huge

    Stayed in January 2023

  • Reviewed: 23 January 2023

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Patio area wasnt fenced

    Very accommodating of our dog. Lovely clean rooms.

    Stayed in December 2022

  • Reviewed: 8 December 2022

    10
    Loved my stay and will return.
    • Business trip
    • Solo traveller
    • Standard Spa Suite
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Great host and fantastic restaurant with the best meat ever. Very comfortable room and quiet.

    Stayed in November 2022

  • Reviewed: 25 November 2022

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Two-Bedroom Family Room
    • Stayed 1 night
    • Submitted via mobile

    We couldn't stay longer.

    Very spacious rooms, lovely staff and amazing food!!

    Stayed in November 2022

  • Reviewed: 8 November 2022

    10
    excellent stay excellent food
    • Leisure trip
    • Solo traveller
    • Twin Room with Pool View (+1 single bed)
    • Stayed 1 night
    • Submitted via mobile

    rude customers in the restaurant Saturday night screaming kids and all

    The excellent steak house

    Stayed in November 2022

  • Reviewed: 18 October 2022

    10
    will definitely stay here again
    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room (Pet Friendly Rooms)
    • Stayed 1 night
    • Submitted via mobile

    friendly staff very helpful large room nice and quiet great food in restaurant

    Stayed in October 2022

  • Reviewed: 10 September 2022

    10
    lovely
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 1 night

    The room was very clean, coffee pod machine was a nice bonus, outside garden was well maintained that I loved, Steaks in the new steak house was a pleasant surprise, dry aged rib eye on the bone and Diane sauce were just utterly beautiful.

    Stayed in September 2022

  • Reviewed: 2 August 2022

    10
    Great motel. Would definitely recommend
    • Leisure trip
    • Family with young children
    • Superior King or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Very clean spacious room. Beds were extremely comfortable and lovely hot showers. Room 37 was very quiet.

    Stayed in August 2022

  • Reviewed: 29 July 2022

    10
    Exceptional
    • Solo traveller
    • Standard Double or Twin Room (Pet Friendly Rooms)
    • Stayed 1 night
    • Submitted via mobile

    suited myself and my puppy was a lovely stay was only staying 1 night ended up staying another. Food was exceptional

    Stayed in July 2022

  • Reviewed: 22 July 2022

    1.0
    We have stayed here before but will not be staying again
    • Business trip
    • Family with young children
    • Twin Room with Pool View (+1 single bed)
    • Stayed 4 nights

    We stayed 4 days and room was only serviced once. there was no consideration on a partial refund. There were spiders in the corner of the bathroom this place would be required to be fumigated. No Restaurant

    Nice Location. Was a nice motel but has since degraded

    Stayed in July 2022

  • Reviewed: 19 July 2022

    2.0
    the worst hotel i have stayed at for the price
    • Group
    • Twin Room with Pool View (+1 single bed)
    • Stayed 4 nights
    • Submitted via mobile

    no service of room no top up of water,coffee, milk no blankets

    location

    Stayed in July 2022

  • Reviewed: 17 July 2022

    10
    Enjoyed my stay and would stay again.
    • Business trip
    • Solo traveller
    • Deluxe Twin Room
    • Stayed 1 night

    Great dinner and breakfast. Friendly staff.

    Stayed in July 2022

  • Reviewed: 12 July 2022

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Standard Double or Twin Room (Pet Friendly Rooms)
    • Stayed 1 night
    • Submitted via mobile

    Booked $68 dollar room, told only for people with pets, got charged $150 for a standard room, very dissatisfied with the outcome, glad to leave.

    Stayed in July 2022

Showing 151 – 175

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