Reviews of The Esplanade Resort And Spa 4 stars
1 Esplanade, 3909 Lakes Entrance, Australia
#41 of 108 hotels in Lakes Entrance
Guests' ChoiceReview score
Based on 1640 hotel reviews
8.3Score breakdown
-
Cleanliness
8.7
-
Comfort
8.7
-
Location
9.0
-
Facilities
8.5
-
Staff
8.8
-
Value for money
8.3
-
Free WiFi
8.1
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content-
Reviewed: 5 April 2025
Catherine
Australia7 reviews8.0Very good- • Leisure trip
- • Couple
- • One-Bedroom Apartment
- • Stayed 2 nights
Very clean and spacious
Stayed in April 2025
-
Reviewed: 30 March 2025
Mark
United Kingdom12 reviews9.0“Friendly helpful staff. Great location and accommodation was top quality”- • Leisure trip
- • Couple
- • One-Bedroom Apartment
- • Stayed 2 nights
- • Submitted via mobile
N/A
Great rooms, modern and clean
Stayed in March 2025
-
Reviewed: 30 March 2025
Brian
Australia4 reviews9.0“After staying in a number of sites during our road trip. The esplanade was the best.”- • Leisure trip
- • Couple
- • One-Bedroom Apartment
- • Stayed 4 nights
Nothing
Room size & facilities were above expectations. Location good. Well priced.
Stayed in March 2025
-
Reviewed: 27 March 2025
Keith
Australia6 reviews8.0Very good- • Leisure trip
- • Family with young children
- • One-Bedroom Apartment
- • Stayed 3 nights
- • Submitted via mobile
They cater for dinner for bus loads of visitors and patrons staying can't get a meal. A little advance warning if this was happening to paying guests would be appreciated
Stayed in March 2025
-
Reviewed: 26 March 2025
Katie
New Zealand35 reviews9.0Superb- • Leisure trip
- • Couple
- • One-Bedroom Apartment
- • Stayed 2 nights
There was only one lift for the apartments and it was very slow. We had to take our own rubbish out after our stay and sort it into the appropriate bins in the carpark. We've never experienced this request at another resort before.
The apartment was spacious, with plenting of seating, a big tv, and great lighting of the room. The location was close to supermarkets and easy drive times to local attractions.
Stayed in March 2025
-
Reviewed: 25 March 2025
David
Australia16 reviews9.0“Happy overall”- • Leisure trip
- • Couple
- • One-Bedroom Apartment
- • Stayed 6 nights
- • Submitted via mobile
Asked at reception whether or not we had to book for dinner and was told no ! Arrived at five fifty and was told we had to order before six as a bus load of tourist / guests and were not taking orders after that Our meal felt quite rushed and did not get to enjoy the surroundings
Location handy to everything
Stayed in March 2025
-
Reviewed: 25 March 2025
Jean
Australia9 reviews1 helpful vote9.0Superb- • Leisure trip
- • Group
- • Three-Bedroom Residence
- • Stayed 1 night
very comfortable room. Only 1 couple were put out because we didn't all have an ensuite but we had no issues with sharing.
Stayed in March 2025
-
Reviewed: 22 March 2025
Janis
Australia7 reviews8.0Very good- • Leisure trip
- • Couple
- • One-Bedroom Apartment
- • Stayed 1 night
Restaurant closed on the day we arrived.
Furniture and bathrooms were very comfortable.
Stayed in March 2025
-
Reviewed: 20 March 2025
Jane
Australia20 reviews8.0“It was good and a great space for a family get together”- • Leisure trip
- • Family with young children
- • Deluxe Three-Bedroom Apartment
- • Stayed 2 nights
- • Submitted via mobile
Doors were wedged open so young teenagers who weren’t staying there came into pool
I like the spacious light and airy apartment
Stayed in March 2025
-
Reviewed: 19 March 2025
Robyn
Australia2 reviews8.0“A lovely place to stay.”- • Leisure trip
- • Couple
- • One Bedroom Family Apartment
- • Stayed 3 nights
- • Submitted via mobile
Location perfect, quiet, clean, comfortable and well furnished.
Stayed in March 2025
-
Reviewed: 16 March 2025
Mark
Australia24 reviews9.0“Great place for a getaway from Melbourne”- • Leisure trip
- • Couple
- • One-Bedroom Apartment
- • Stayed 2 nights
Very spacious one bedroom apartment with all the amenities. Walking distance to the restaurants and cafes. Nice spot to relax with the amenities of an apartment.
Stayed in March 2025
-
Reviewed: 16 March 2025
Judy
Australia6 reviews7.0“Great staff, good amenities in great position”- • Leisure trip
- • Family with young children
- • Three Bedroom Family Apartment
- • Stayed 2 nights
- • Submitted via mobile
The very noisy cockatoos/birds screeching for long periods during night ! The tv in ensuite bedroom wasn’t tuned in properly … got a couple of stations only
It’s a great place to stay but it could do with some updating… worn carpets, in need of painting , old uncomfortable couches . Apart from that… it’s the second time I’ve stayed here and I’d most likely stay again .
Stayed in March 2025
-
Reviewed: 14 March 2025
Sharon
Australia3 reviews9.0“Beautiful property in a great spot. Awesome for families!”- • Leisure trip
- • Family with young children
- • 2 Bedroom Executive Apartment
- • Stayed 3 nights
- • Submitted via mobile
Personally we didn't like the sheets. The high tread count often means the sheets are hard and noisy to sleep in....like newspaper. Be great to have ceiling fans in the bedrooms as the cooling in the lounge didn't cool the bedrooms... the pedestal fans are quite noisy. On our last night there the bar and restaurant was closed so we couldn't enjoy happy hour or event get any food because the chef was sick. For a big property like that with so many guests, that was really poor.
The resort was beautiful. Gorgeous rooms and furniture, even better than the pictures....they should update their websute photos so they do the rooms justice! Everything you need in the kitchen, laundry and bathrooms. Free undercover parking was a bonus.
Stayed in March 2025
-
Reviewed: 14 March 2025
Daskijevic
Australia3 reviews8.0Very good- • Leisure trip
- • Couple
- • One-Bedroom Apartment
- • Stayed 4 nights
- • Submitted via mobile
Restoran was not in funkcion
Lakes see
Stayed in March 2025
-
Reviewed: 14 March 2025
Stuart
Australia12 reviews8.0Very good- • Leisure trip
- • Couple
- • One-Bedroom Apartment
- • Stayed 3 nights
Pool was good, Gym was closed on the day we left.
Stayed in March 2025
-
Reviewed: 13 March 2025
Cherie
Australia6 reviews8.0Very good- • Leisure trip
- • Family with young children
- • 2 Bedroom Family Apartment
- • Stayed 1 night
- • Submitted via mobile
Ok
Location, staff friendly
Stayed in March 2025
-
Reviewed: 13 March 2025
Andrew
Australia41 reviews4 helpful votes9.0“Modern and Generously Sized”- • Leisure trip
- • Couple
- • One-Bedroom Apartment
- • Stayed 7 nights
- • Submitted via mobile
Bed was a little soft for me, OK for wife. Only one lift in our block which was out of action for a day
Generously sized and comfortable. Rear facing with outlook of trees . Soundproofing between apartments very good.
Stayed in March 2025
-
Reviewed: 11 March 2025
Neil
Cyprus4 reviews7.0“Mini break”- • Leisure trip
- • Couple
- • One-Bedroom Apartment
- • Stayed 3 nights
- • Submitted via mobile
Bar was close one night of our three night stay Restaurants was closed two nights out of our three night stay Dishwasher was out of order
Facilities Clean Modern
Stayed in March 2025
-
Reviewed: 7 March 2025
Angela
Australia10 reviews2 helpful votes7.0Good- • Leisure trip
- • Family with young children
- • One-Bedroom Apartment
- • Stayed 5 nights
- • Submitted via mobile
The bed was rather creaky and hard, and no top sheet! Also the fact that we were on the front of the hotel overlooking the pools and that involves a very noisy pool pump and/or filter that worked 24 hours a day! Rather noisy because of that so this time haven't given the maximum 10/10 review that this hotel usually gets from us. But we understand this is a necessity but next time may request a room or apartment on the back..
It was 5 nights not 4! Lakes Entrance was very quiet. And the hotel did not seem as busy as lots of the other times we have stayed there. Our apartment was nice.
Stayed in March 2025
-
Reviewed: 3 March 2025
Alan
Australia9 reviews9.0Superb- • Leisure trip
- • Couple
- • One-Bedroom Apartment
- • Stayed 3 nights
- • Submitted via mobile
The location at the end of the Esplanade have easy access to all we wanted to do, walk the beach, walk the lookouts and explore the area. I nice place for a short break.
Stayed in February 2025
-
Reviewed: 27 February 2025
Elizabeth
Australia2 reviews9.0“Would recommend this place for families. And still had a very nice time! A nice addition to the accomodation would be a”- • Leisure trip
- • Couple
- • One-Bedroom Apartment
- • Stayed 7 nights
- • Submitted via mobile
The car park for the place is quite tight, additionally there is a lack of air conditioning in bedrooms which did not help over hot nights as it made it difficult to sleep. Room service also did not message me the day prior before coming in.
The staff were lovely and very helpful, it has everything you need to enjoy your time and live leisurely. It has its own restaurant and you can get 10$ food credits if you have a reservation as well as a happy hour. The pools were quite nice, and was often the attraction for the day. Had kind interactions with many other people on the property.
Stayed in February 2025
-
Reviewed: 23 February 2025
Lina
Australia2 reviews8.0Very good- • Leisure trip
- • Group
- • Three-Bedroom Residence
- • Stayed 2 nights
- • Submitted via mobile
Small car park
Our room super clean and so comfortable
Stayed in February 2025
-
Reviewed: 18 February 2025
Vattana
Australia24 reviews8.0“9/10”- • Leisure trip
- • Group
- • One Bedroom Family Apartment
- • Stayed 1 night
- • Submitted via mobile
Not sure why we have clean rubbish and tidy up the place when we paid for the service
Location
Stayed in February 2025
-
Reviewed: 15 February 2025
Bianca
Australia7 reviews3 helpful votes8.0“Lovely water views and perfect location”- • Leisure trip
- • Family with young children
- • 2 Bedroom Family Suite
- • Stayed 4 nights
- • Submitted via mobile
Location, restaurant and facilities
Stayed in January 2025
Guests also reviewed these properties:
-
Kyriad Direct Reims BezannesReims, France
-
Intimate Hotel Pattaya - SHA Extra PlusPattaya Central, Thailand
-
Tangerine Beach HotelKalutara, Sri Lanka
-
Spa Hotel Colossae ThermalPamukkale, Turkey
-
Krinio's StudiosChania Town, Greece
-
Safira Vista Mar ApartmentPortimão, Portugal
-
Alma Cinema HostelAlmaty, Kazakhstan
-
M&M ApartmentBelgrade, Serbia
