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  5. Reviews of Nightcap at Excelsior Hotel

Reviews of Nightcap at Excelsior Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

82 Mahoneys Rd, 3074 Melbourne, Australia

#150 of 213 hotels in Melbourne

Guests' Choice

Review Score

Based on 339 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.3

  • Location

    8.0

  • Facilities

    8.2

  • Staff

    8.3

  • Value for money

    8.2

  • Free Wifi

    6.6

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Showing 1 - 25

  • Reviewed: April 25, 2025

    8.0
    Very Good
    • Leisure trip
    • Group
    • Queen and Single Studio with Free welcome drink for two guests
    • Stayed 1 night

    No Breakfast

    Stayed in April 2025

  • Reviewed: April 24, 2025

    7.0
    Good
    • Solo traveler
    • Queen and Single Studio with Free welcome drink for two guests
    • Stayed 3 nights
    • Submitted from a mobile device

    Everything was fine

    Was clean

    Stayed in April 2025

  • Reviewed: April 19, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Queen Studio with Free Welcome Drink for Two Guests
    • Stayed 2 nights
    • Submitted from a mobile device

    It was confusing when I checked out in the morning. We planned to leave at 930am, but the hotel opened 10 am. The door was closed and couldn't return the door key. We were not sure if it can be left in the room or what. We ended up waiting until it open so we can return the door key.

    room is clean and spacious. Parking right in front of the room. Friendly staff

    Stayed in April 2025

  • Reviewed: April 14, 2025

    8.0
    Very Good
    • Leisure trip
    • Group
    • Queen and Single Studio with Free welcome drink for two guests
    • Stayed 4 nights
    • Submitted from a mobile device

    Very good

    Stayed in March 2025

  • Reviewed: April 11, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Queen Studio with Free Welcome Drink for Two Guests
    • Stayed 5 nights
    • Submitted from a mobile device

    Only thing to complain about was the carpet needs cleaning, our feet and socks got black walking on it, which showed when we got in the shower.

    A great location for our requirements, staff very friendly and food was awesome.

    Stayed in April 2025

  • Reviewed: April 10, 2025

    7.0
    Comfortable and clean room but communication needs to greatly improve
    • Leisure trip
    • Solo traveler
    • Queen Studio with Free Welcome Drink for Two Guests
    • Stayed 1 night
    • Submitted from a mobile device

    Not able to order breakfast. Only lunch and dinner options available in restaurant located in the adjacent Hotel area. Motel Reception Desk location was very confusing to find by the signage provided. Entered where I thought Motel Reception was upon my arrival to the Motel, only to be greeted with a table full of patrons who were all sat down having their evening meals right behind this dark glass door where "Reception" signage was displayed outside and opposite the motel rooms car parks! I was so embarrassed. Then I had no idea where to go to check in and get key to room after Google maps also got me lost trying to find the motel, so I had to ask a staff member at the Bar where to go to check in. When checking out the next morning the doors to their Reception area were closed! So I could not hand the room keys in to anyone before 10am checkout time. No mention of this by staff member when checking in the night before and no mention by staff member that a breakfast menu was not available. I had to call the hotel number to say I was checking out because Reception check in area was all locked up and was told to leave keys in the room. Very odd indeed. I was also expecting a bottle of wine in the room on arrival as welcome drinks for 2 people in room was advertised on Booking.com. Vold wine glasses inside fridge but no bottle of wine found anywhere. Later learned I had been given 2 x drink vouchers inside card holding motel room swipe key. I couldn't use these vouchers as I was on my way to a 21st birthday party and needed to drive myself there and back. However, I would've really enjoyed having a glass of wine when I arrived back to my room after the party finished. But no bottle of wine was provided. Felt a bit like false advertising to me and was I paying for drinks I ultimately did not receive in the cost of my stay?

    Bed was super comfortable and I had the best night's sleep in it. I didnt want to get out of it the next morning lol Very satisfied with my room. Great value for money.

    Stayed in April 2025

  • Reviewed: April 9, 2025

    8.0
    Had a good experience
    • Leisure trip
    • Couple
    • Queen Studio with Free Welcome Drink for Two Guests
    • Stayed 2 nights
    • Submitted from a mobile device

    The bed frame frequently came off the wall and was held up by the 2 nightstands beside the bed. As the bed was on wheels this was an issue getting in/out.

    Great value for money. Facilities were very well kept and clean. Room was perfect size for 2 guests.

    Stayed in March 2025

  • Reviewed: March 31, 2025

    9.0
    Would stay again
    • Leisure trip
    • Solo traveler
    • Queen Studio with Free Welcome Drink for Two Guests
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Very lovely room . Staff were welcoming , helpful and friendly

    Stayed in March 2025

  • Reviewed: March 18, 2025

    7.0
    Overall good apart from the sleeping
    • Business trip
    • Solo traveler
    • Queen Studio with Free Welcome Drink for Two Guests
    • Stayed 1 night
    • Submitted from a mobile device

    Room 3 must have a down pipe on the out side All night was the constant dripping sound . Made it hard to sleep

    Didn’t have breakfast , location was great

    Stayed in March 2025

  • Reviewed: March 2, 2025

    7.0
    Easy convenient location, with comfortable beds and reasonably priced.
    • Leisure trip
    • Family with young children
    • Queen and Single Studio with Free welcome drink for two guests
    • Stayed 1 night

    Rooms were a bit small

    convenient location with ample parking and quiet rooms

    Stayed in March 2025

  • Reviewed: March 1, 2025

    9.0
    Delightful little place
    • Leisure trip
    • Couple
    • Queen Studio with Free Welcome Drink for Two Guests
    • Stayed 1 night
    • Submitted from a mobile device

    Views are a bit "whatever"

    This place is an oasis from the grind of travel.

    Stayed in March 2025

  • Reviewed: February 10, 2025

    8.0
    Quiet and comfy
    • Solo traveler
    • Queen and Single Studio with Free welcome drink for two guests
    • Stayed 2 nights
    • Submitted from a mobile device

    ?

    Quiet and clean

    Stayed in February 2025

  • Reviewed: February 6, 2025

    9.0
    Amazing
    • Leisure trip
    • Couple
    • Queen Studio with Free Welcome Drink for Two Guests
    • Stayed 1 night
    • Submitted from a mobile device

    My Asian salad was disgusting.

    Amazing location, food could have been better.

    Stayed in February 2025

  • Reviewed: January 28, 2025

    7.0
    Good
    • Leisure trip
    • Travelers with friends
    • Queen and Single Studio with Free welcome drink for two guests
    • Stayed 1 night
    • Submitted from a mobile device

    The receptionist seemed in a bad mood or maybe she doesn't like Asians.

    Everything is good but not the staff, but if you are not Asian you may be greeted well.

    Stayed in January 2025

  • Reviewed: January 27, 2025

    8.0
    Very Good
    • Leisure trip
    • Group
    • Queen and Single Studio with Free welcome drink for two guests
    • Stayed 1 night

    Few random, questionable marks on the wall. Walls were a little thin so you could hear other guests (but didn't impact my stay)

    Easy check in process. Parking was convenient and easy. Room was spacious for 2 people. Beds were comfortable enough (DB and SB). Room was acceptably clean

    Stayed in January 2025

  • Reviewed: January 14, 2025

    8.0
    Close to the pub for an easy bite to eat, the taxis was quick to pick up and a 30 minute taxi ride to the city. Was clo
    • Leisure trip
    • Couple
    • Queen Studio with Free Welcome Drink for Two Guests
    • Stayed 1 night
    • Submitted from a mobile device

    The remote control was dirty and slimy, I gave it a good clean! The window seals need a good wipe over and fix up!

    The room was neat and clean

    Stayed in January 2025

  • Reviewed: January 11, 2025

    7.0
    It doesn’t look like much from the outside but very nice inside.
    • Leisure trip
    • Couple
    • Queen Studio with Free Welcome Drink for Two Guests
    • Stayed 1 night
    • Submitted from a mobile device

    No remote for the TV. No QR code for WiFi. No bowls for breakfast pack.

    Clean and comfortable. Great customer service.

    Stayed in January 2025

  • Reviewed: December 31, 2024

    7.0
    Adequate
    • Solo traveler
    • Queen Studio with Free Welcome Drink for Two Guests
    • Stayed 1 night
    • Submitted from a mobile device

    Motel looks like it needs a friendly mahe over on the outside

    Convenient site for my purpose

    Stayed in December 2024

  • Reviewed: December 29, 2024

    8.0
    Overall very good
    • Leisure trip
    • Family with young children
    • Queen and Single Studio with Free welcome drink for two guests
    • Stayed 2 nights
    • Submitted from a mobile device

    Room noise from above and beside

    Surprisingly quiet Comfy rooms

    Stayed in December 2024

  • Reviewed: December 29, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Queen and Single Studio with Free welcome drink for two guests
    • Stayed 1 night
    • Submitted from a mobile device

    N/A

    Beds was nice & comfy, shower was nice

    Stayed in December 2024

  • Reviewed: December 13, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Studio with Free Welcome Drink for Two Guests
    • Stayed 1 night

    Check in was terrible. Took ages

    Very nice room for the price you pay

    Stayed in November 2024

  • Reviewed: November 13, 2024

    9.0
    Got a great night's sleep
    • Leisure trip
    • Family with young children
    • Queen and Single Studio with Free welcome drink for two guests
    • Stayed 1 night
    • Submitted from a mobile device

    Didn't do breakfast as we had an early start but had dinner at the bistro which was acceptable and the room was lovely. Quiet, clean and comfortable.

    Stayed in November 2024

  • Reviewed: October 1, 2024

    7.0
    Clean and comfortable budget accomodation.
    • Leisure trip
    • Group
    • Queen and Single Studio with Free welcome drink for two guests
    • Stayed 2 nights

    When needed short stay budget accomodation and this met our expectations. Exactly as described.

    Stayed in September 2024

  • Reviewed: August 19, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Queen Studio with Free Welcome Drink for Two Guests
    • Stayed 1 night
    • Submitted from a mobile device

    Location and facilities

    Stayed in August 2024

Showing 1 - 25

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