The room was a bit tight for space with our luggage too. Really terrible Internet connection, so we had to hot-spot to watch a movie.

The lobby space on the top floor and the great views and cosy lounge areas and balcony fireplace setting. Loved the colours, atmosphere and decor of the rooms and communal space. Healthy breakfast and snack options like oats and museli as well as warm pies and pastry options.

Stayed in August 2024

I like everything about it but it is a wee walk from Mascot station

Love Citadines. Its so clean and well designed

Stayed in August 2024

Not keen on the Grab and Go concept. Feels impersonal and youth hostel like and concerned about the freshness of the food. Taxis are expensive to the property from international terminal as now using the new motorway.

Shuttle bus is available. Can walk to Domestic Terminal from Hotel. Staff friendly and rooms very comfortble. Free wifi. A restaurant bar area on the rooftop allows you to watch all the planes landing and taking off.

Stayed in August 2024

Nothing

Comfy bed and room close to the airport

Stayed in August 2024

airport transfer

Stayed in August 2024

Not enough information when originally checking in the young girl told me nothing.

The very helpful young guy who help me with lock on my suitcase. Very friendly reception after the first girl left.

Stayed in August 2024

Although there are a couple of complaints here, it's nothing that would prevent me from staying here again. Regardless of the issues, it's a great value. Although the building is newer, the walls must be rather thin and the doors to the rooms close with... authority, so I could hear the comings and goings of other guests rather clearly throughout the evening and into the night for those arriving on later flights. Although I wouldn't have used it anyways, the TV in my room clearly had some issues, displaying the wrong date and time on the otherwise very nice welcome screen and refusing to connect to the advertised Netflix function. Getting the shuttle FROM the airport is a bit of a pain as the only way to book is to call them when your flight lands, as it's run by a third party and their website does not let you select Citadines as a destination. If you need to take the shuttle back to the airport though the hotel staff can book the shuttle on your behalf when you check in.

This is a very chic, modern airport hotel, and pretty much all that you could ask for given that most guests will only be staying on an overnight layover. The rooms are clean, modern, spacious, and well-appointed. The bed was very comfortable and the linens were high-quality and very soft, perfect after a day enduring the harshness of planes and airports. The front desk being on the top floor was a new one for me and resulted in a lot of elevator traffic during the peak check-in and check-out times, but the elevators were large, fast, and there were enough of them to keep up so not really an issue. The location is typical for an airport hotel, but there are a couple of good restaurants and a train station to catch a ride into the city if you're willing to walk 10-15 minutes. There is a public bus stop a bit down the street that connects to the Qantas domestic terminal at the airport if you don't want to pay for the shuttle and don't mind walking 5 minutes with your bags.

Stayed in August 2024

Nil

This is the 3rd time we have stayed here. So close to the airport (especially domestic) . It has really clean rooms with big comfy beds and nice finishes.

Stayed in August 2024

A small thing would like to see meals being able to order other the crab and go. Also the rooms coffee cups are impractical as the cups had handles that were hard to grip. Making me nearly dropping the mug a few times.

The hotel is close enough to the airport and the hotel has a fantastic penthouse level where there is a bar lounge area and food to crab and go.

Stayed in August 2024

Small things - more black tea bags in the room. Only 1 was not enough (2 at least).

Great reception area with fun seating and views. The cafe/bar area is also nice. The room was very clean and comfortable.

Stayed in August 2024

There were no problems.

Very friendly and professional staff, room clean and comfortable, accessible shower, convenient to airport.

Stayed in August 2024

Easy to get to from airport. Easy check in process and lovely staff.

Stayed in July 2024

Airport shuttle on the expensive side

Great spot, 10-15min walk from the domestical terminal. Beautiful view overlooking the airport. Great facilities with modern fit out.

Stayed in July 2024

Location a little so from train station but was close to the airport

Nice room, views over the airport, friendly staff

Stayed in July 2024

No toaster in the room or at the breakfast bar. Include cocktails in Happy Hour. Include a toaster in the room. Staff could be a bit more friendly.

We loved the quirkiness of checking in on the penthouse level with a view of the airport. The cocktail lounge was also on this level and we loved having a cheeky drink and watching the planes come & go. Also the lovely fire outside on the balcony of this area was nice. Unfortunately cocktails were not included in Happy Hour .. only overpriced beers.

Stayed in August 2024

Despite a checkout time of 10am (and too difficult to change), I had knocking at my door at 9:30 with 'checkout sir..' If you want to hear loud and voluble swearing from me, there is no better way.. Get your f*@%ing act together.

I liked the convenience to the airport and the basic nature of the place, the view is excellent over the airport..

Stayed in July 2024

Perhaps more food options

Price and location

Stayed in August 2024

Nothing that comes to mind

The reception area with the bar and eats such a lovely lounge area with lovely views

Stayed in August 2024

Room quite small.

Closeness to the airport.

Stayed in August 2024

Nothing really.

Clean and convenient to the airport. Pleasant room.

Stayed in August 2024

More sugar available with tea/coffee. Also, the option of drinks in the bar fridge would be good or at least a complimentary bottle of water on the bedside table.

Check in and out was easy. Room was perfect for an overnight stay, very clean and comfortable.

Stayed in August 2024

Very welcoming and efficient check in staff. Great proximity to T2. Comfortable and quiet.

Stayed in August 2024

On site food options limited.

Location and comfort, good value for price. Ticket system for shuttle works well and eliminates the uncertainty with availability commonly experienced at other properties.

Stayed in August 2024

The room was cold, & I was cold overnight. I never even looked for a thermostat.

Human contact, check in staff was very pleasant!

Stayed in August 2024

Really comfy beds, amazing views of the airport. The airport theme throughout the hotel was such a unique touch. Good amenities and shower was really good.

Stayed in August 2024