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Reviews of Gem in the Heart of Mooloolaba - Landmark Resort

11 Mooloolaba Esplanade, 4557 Mooloolaba, Australia

#128 of 170 hotels in Mooloolaba

Guests' Choice

Review Score

Based on 48 apartment reviews

6.7

Score breakdown

  • Cleanliness

    7.4

  • Comfort

    7.5

  • Location

    9.3

  • Facilities

    6.9

  • Staff

    7.4

  • Value for money

    6.6

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: February 13, 2025

    6.0
    Loved the location, suitable for 1-2 people.
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 5 nights
    • Submitted from a mobile device

    The room was so much smaller than I thought and so we were slightly uncomfortable with little room. Would be great for just 1 person or a couple. There was really no storage space in bedroom or kitchen. The WIFI was very temperamental and the TV would be great if it was updated even just to include Netflix.

    Location is exceptional

    Stayed in January 2025

  • Reviewed: December 31, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 4 nights
    • Submitted from a mobile device

    Honestly was a great location and good resort.

    The location was ideal. The pool area was fantastic for families and the roof top area was well maintained.

    Stayed in December 2024

  • Reviewed: October 5, 2023

    8.0
    Great location, quite
    • Couple
    • One-Bedroom Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    Parking for 4wd not too accommodating

    Location location

    Stayed in October 2023

  • Reviewed: October 5, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 4 nights

    Expensive to eat and Restaurants close very early (8-9pm) considering school holidays, National Sporting event and Thursday to Saturday evenings

    Location was great

    Stayed in September 2023

  • Reviewed: August 31, 2023

    8.0
    Very Good
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    Location was great

    Stayed in August 2023

  • Reviewed: August 23, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • One-Bedroom Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    I loved how the location was next to everything that I needed within a 2-3 minute walk

    Stayed in August 2023

  • Reviewed: August 15, 2023

    7.0
    Good location, poor views and annoying check-in/check out
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    Check-in and checkout was painful - you have to find somewhere to park (which is hard) and walk to a real estate to get the keys and return them. Not sure why they can't have a lockbox on site, just adds an extra annoyance to the trip. Room cleanliness was ok, but it's clearly very dated/furniture is old. I didn't really want to sit on the couch. The bin had dirt on the outside. The view was straight on to the pool/ other units meaning there was zero privacy and unfortunately no sheer curtains - so choice was either everyone see straight in or have the curtains closed

    Location was great. Spacious for a few night getaway

    Stayed in August 2023

  • Reviewed: May 8, 2023

    6.0
    Would benefit from some maintenance.
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 4 nights
    • Submitted from a mobile device

    Unit 220 is noisy and poorly maintained. It is on the second floor just above large sliding glass doors which make a lot noise starting early in the morning. The apartment needs a refresh. Walls and doors could do with a paint and cabinetry doors need to be replaced or at least repaired.

    The location of the building is excellent - right on the esplanade at the quiet end near the Surf Club.

    Stayed in May 2023

  • Reviewed: April 2, 2023

    8.0
    A good location opposite the surf club, walking distance to all the shops and restaurants.
    • Business trip
    • Solo traveler
    • One-Bedroom Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    A bit dated

    Good location, good value

    Stayed in March 2023

  • Reviewed: March 3, 2023

    8.0
    Top location at the beach
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    it was old and some of the sliding doors weren’t working. a huge step up into the shower via the old spa bath. The fridge was a bar fridge that froze things in the fridge and not the freezer.

    The location on the beach in Mooloolaba. just one bedroom with a tiny kitchen. the layout was great and spacious.

    Stayed in March 2023

  • Reviewed: March 31, 2025

    2.0
    Way overpriced
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 4 nights
    • Submitted from a mobile device

    Studio was way overpriced. Air-conditioner didn't work (did report to First Holiday) no action! TV not smart so only 4 local channels, studio smelt, shower step dangerously small for climb into bath/shower. There was very little storage in wardrobe and what was available was compromised by vacuum and air fryer .This is a third party property so Landmark have no interest and did agree they had better cheaper accommodation to book direct. The unit was very tired and needed a good freshen up doors scratched and getting stuck in wall cavatity. I think booking.com should make this clearer in there ad. I did attend the office of First Holiday they were dismissive said owners don't read reviews but she would contact them. Three days later I rang as was told no contact no care!!!

    Stayed in March 2025

  • Reviewed: March 17, 2025

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    The unit, the air conditioning was dirty and smelly, the shower you needed a ladder to get up and over the bathtub to get in and then nearly fell out being slippery, the carpet smells old, there was no dishwashing liquid to clean dishes and we could only get 3 channels on the tv

    Location was good

    Stayed in March 2025

  • Reviewed: March 13, 2025

    9.0
    A great place to hide away from the weather-Alfred- but so close to the Esplanade
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 5 nights
    • Submitted from a mobile device

    Being a bit on the short getting in and out of the shower was a little tricky. Not sure if WPHS would allow a step.

    Location was fantastic and a really solid unit

    Stayed in March 2025

  • Reviewed: February 26, 2025

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    Very small , very outdated . Stuffed in a corner of the complex with no air flow. Had to collect and return key from another place . It was expensive for what is was.

    The roof top

    Stayed in February 2025

  • Reviewed: December 9, 2024

    9.0
    Very nice room will stay again for that reason but would some basic information on hotel facilities in room on arrival p
    • Business trip
    • Solo traveler
    • One-Bedroom Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    The receptionists were a bit icey at the hotel. I had to ask if they could watch my bags while I went to get the key. I didn’t have much but they told me to just put it behind the pamphlet stand, and she didn’t seem to impressed that I asked for anything as I didn’t book through the hotel. Hotel staff have always placed my bags behind the counter previously. I made sure I didn’t ask them for anything else as they made me feel unwelcome in doing so. There was also a maintenance thing happening with keys, the information pamphlet stated days but no rough times this was happening. Also I didn’t have any information about the room: accessing internet, fire exits (on the wall near lift), where the main bin was, pools, spa and gym locations?

    It had everything I needed from cheese grater to spa in the room and the rest of the hotel with spas, pool, gymnasium and parking

    Stayed in December 2024

  • Reviewed: November 7, 2024

    9.0
    Wonderful
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    Location is perfect. Room was small but neat. Facilities were really good. Enjoyed our stay

    Stayed in November 2024

  • Reviewed: September 11, 2024

    2.0
    Very Poor
    • Business trip
    • Solo traveler
    • One-Bedroom Apartment
    • Stayed 3 nights

    The toilet did not fill/flush, so I had to use a bucket from the laundry to fill the cistern. The card slot, to turn on the power is broken. I had to spend the first half hour of my stay trying to work out why there was no power to the kitchen, tv, etc Half the channels on the tv had audio but no picture

    Stayed in September 2024

  • Reviewed: September 2, 2024

    2.0
    Utterly disappointed with the standard of the room and the number of items that were not working.
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 1 night

    the following which was not functioning in the apartment: • tv and tv power points • power points in kitchen • microwave • washing machine and dryer • lounge floor lamp • one of the bedside power points and lamp

    Stayed in August 2024

  • Reviewed: August 1, 2024

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    Having to collect and return keys, no wifi, no Foxtel

    Location

    Stayed in August 2024

  • Reviewed: June 30, 2024

    3.0
    would not stay again
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 1 night

    cups and cutlery not clean had to take your own rubbish out and do your own dishes not happy when charges $140 for cleaning

    location was very good breakfast not included

    Stayed in June 2024

  • Reviewed: January 22, 2024

    10
    Would come again
    • Couple
    • One-Bedroom Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    When I had a shower the actual shower head feel off from the cord. Think the previous people have broken it and then on closer looks they had stuck those tiny rubber bands to keep it secure

    The location

    Stayed in January 2024

  • Reviewed: January 6, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 4 nights
    • Submitted from a mobile device

    The spa on top of roof and pool

    Location was beautiful, hotel was beautiful and very central to everything.

    Stayed in January 2024

  • Reviewed: November 16, 2023

    9.0
    Relaxing, peaceful , just what I needed
    • Business trip
    • Solo traveler
    • One-Bedroom Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    Almost everything , everything right there

    Very cosy, wonderful facilities , great location

    Stayed in November 2023

  • Reviewed: October 9, 2023

    5.0
    Disappointing
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    The toilet didn’t flush properly & was dripping constantly The bed & the toilet we’re far too low The sliding door handle is not secure The bedroom sliding shutters are broken Loud voices from the bars till way past midnight

    Stayed in October 2023

Showing 1 - 25

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