We were not expecting 5 star...but... The pillows and twin bed (joined to make a large double bed) all definitely need replacing. We had booked 8 nights and dreaded going to bed at night. I had severe head aches and my neck and back were out. My husband tossed and turned also, trying to get comfortable because the very flat pillows gave no support at all. As humans, we need to sleep to function through the days! The first night, we were abruptly woken at 1.30 am, with an emergency siren and evacuation order, from the internal microphone; which went on for at least 20 minutes. All guests in the building stood outside, and two large firetrucks (one inc a crane) turned up and, after 10 minutes, gave the all clear to return to our accommodation at 2.00 am. It had been a false alarm. There was no throw rug in the bedroom/lounge, so I used a pool towel each night. I received a text from the property contact requesting access to the apartment, mid morning on one of the days for the body corporate to inspect the balcony using a master key. I didn't know if it was legit and replied no, access was denied. We didn't want unknown people in the apartment with our personal belongings when we wouldn'tbe there. I received a reply text, stating they would let body corporate know. On the day, we were running late leaving the apartment. A knock on the door and three men and a woman were expecting to enter and said they hadn't received our message that access was denied. So, if we hadn't been there, they would have accessed the apartment without our permission anyway using a master key. I was not happy that we'd been disrespected. As we were there, we were courteous and let the four in. Regarding the balcony, it's huge! Other than two very small chairs and a little round table (could not fit two dinner plates or takeway on it)... there was nothing - no sun lounges, literally nothing.

Harbour Highlight is a unit on level 1 within the Mantra complex. It is not associated with Mantra. Mantra does not have a cafe/restaurant within the building. The location is great, and we the Mantra pool is available for a swim to cool off. Short walk to Coles supermarket, liquorland, chemist and city restaurants and cafes was handy. Undercover parking at $22.00 per day is paid at Mantra reception for a different security swipe. Full-size fridge/freezer for drinks, food, and ice. Washing machine and small clothes hanger. Quiet at night. Opposite the gardens with views of the sea through trees (level 1). Large undercover balcony.

Stayed in September 2024

WiFi could be improved

Location, cleanliness and layout. Communication from staff was timely and very clear.

Stayed in September 2024

There wasn’t anything we didnt like about the property.

Clean, spacious, view was great, couldn’t fault it.

Stayed in August 2024

The plumbing from the next unit was loud. The unit was cold, I think because the building was cold.

Fantastic location. Great size unit with everything we needed and a big balcony

Stayed in July 2024

Parking would have been nice.

Very clean, ocean views, great location.

Stayed in August 2024

Bathroom..felt it was rather unsafe climbing in and out of bath to have a shower. To be honest, we were sent so many notifications constantly. It was overkill and unnecessary.. When I did want to make contact in office hrs no one replied.

Location

Stayed in June 2024

We were there on the weekend and noisy neighbours were very loud until early hours of the morning. Pool was a good temperature but lacking in chairs and lounges and not easily accessible for older people.Floor of apartment and deck was dirty and inside didn’t feel like the floor had been washed for a long time.

The location is great, overlooking the Esplanade although we were only on the 1st floor so limited views. Close to shops and restaurants. Room was good size and the bed and pillows were really comfortable . Easy check in with easy instructions and reverse to check out. We were lucky enough to get an early check in but unlucky not to get a late check out, but you can’t have everything.

Stayed in May 2024

Excellent property and location

Stayed in April 2024

The outside balcony had a tad too much mould I

Stayed in April 2024

Problems with payments which I am still trying to work out with Booking.com

Proximity to attractions. View was excellent. Hometime were great hosts and ensured everything went well.

Stayed in September 2023

Slight musty smell occasionally, but also in hallway so perhaps not a fault in apartment. Would have liked a few bin liners, and bug spray

Great location, comfortable bed, lovely toiletries

Stayed in December 2022

Hometime, company who handle the unit changed the written contract part way through the booking. Pretty sure that's illegal?? Our stay was 10 days and we asked for a linen change and light clean mid stay which was in keeping with the contract. Only to be told that would cost an extra $90. A plumber turned up unannounced one morning to change some pipes. Carpet and underlay in the bedroom is mouldy and pulled back from the wall. Parking is mentioned as available in the advertising for the unit, no mention of a cost. Once you book then you are informed it's $2-$3 per hour. Very unprofessional management.

Location is good. Close to all services.

Stayed in October 2022

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Stayed in June 2024

There are no comments available for this review

Stayed in May 2024

There are no comments available for this review

Stayed in May 2023