Reviews of Mercure Cairns This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
15 Florence Street (Corner of Florence and Lake Streets), 4870 Cairns, Australia
#48 of 73 hotels in Cairns
Guests' ChoiceReview Score
Based on 605 hotel reviews
7.4Score breakdown
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Cleanliness
8.1
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Comfort
8.0
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Location
8.5
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Facilities
7.5
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Staff
8.4
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Value for money
7.5
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Free Wifi
6.4
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Reviewed: February 19, 2025
Fay
Australia1 review8.0Very Good- • Leisure trip
- • Group
- • Family Room with One Queen and Two Twin Beds
- • Stayed 1 night
- • Submitted from a mobile device
Damp, musty smell upon entering the room.
Stayed in February 2025
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Reviewed: January 28, 2025
Daniel
United States16 Reviews3 helpful votes7.0Good- • Leisure trip
- • Family with young children
- • Family Room with One Queen and Two Twin Beds
- • Stayed 4 nights
- • Submitted from a mobile device
Some of the staff members were a bit slow and not quite as communicative as they should be. One of the throw pillows/cushions weren't clean and I was sneezing non-stop until I put it away from the bed.
Location is great. Relatively close to anywhere you need to go in Cairns. Family room is good for groups and/or small families.
Stayed in January 2025
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Reviewed: January 12, 2025
Anne
Australia8 Reviews8.0“Good”- • Leisure trip
- • Couple
- • Standard Queen Room
- • Stayed 1 night
- • Submitted from a mobile device
Its too loud outside that it’ll wake you up in the middle of the night
Cleanliness and location
Stayed in January 2025
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Reviewed: January 11, 2025
Vikas
Australia14 Reviews1 helpful vote8.0“Value for money, good for overnight stay.”- • Leisure trip
- • Group
- • Family Room with One Queen and Two Twin Beds
- • Stayed 1 night
Lot of noise at night, beds were too soft.
Location
Stayed in January 2025
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Reviewed: January 10, 2025
John
Australia13 Reviews8.0“👍”- • Leisure trip
- • Family with young children
- • Family Room with One Queen and Two Twin Beds
- • Stayed 1 night
- • Submitted from a mobile device
…
👍
Stayed in January 2025
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Reviewed: January 2, 2025
Fleur-monique
New Zealand10 Reviews6.0“Was pleasant enough … but expensive for what you get”- • Leisure trip
- • Family with young children
- • Standard Twin Room with 1 Queen and 1 Single Bed
- • Stayed 1 night
- • Submitted from a mobile device
Aircon didn’t cool room enough Breakfast was lacking - very few options Awful coffee No water included in the room Customer service was lacking And restaurant wasn’t air conditioned Expensive for what you get
Clean rooms Coffee machine Good location
Stayed in January 2025
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Reviewed: November 28, 2024
Brandon
United Kingdom30 Reviews2 helpful votes7.0“Couple hiccups, but a decent place for a few nights”- • Leisure trip
- • Solo traveler
- • Family Room with One Queen and Two Twin Beds
- • Stayed 2 nights
Breakfast on the first day was “made to order”, which meant it was nice and fresh, however, there was only one cook in the kitchen and several guests walked out, as they had tours planned. Took well over an hour to be served. Food itself was good though. This was vastly improved on day 2, as the team laid out a buffet, which was had all the essentials. Wifi connectivity was seriously lacking and offered only slow speeds.
Very spacious and clean rooms, good CBD location, nice kitchenette with all goods supplied. Staff were friendly and helpful.
Stayed in November 2024
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Reviewed: November 5, 2024
Anthony
Australia2 Reviews6.0Pleasant- • Couple
- • Superior King Room
- • Stayed 1 night
- • Submitted from a mobile device
No elevator available
Stayed in November 2024
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Reviewed: November 3, 2024
Matthews
Australia1 review1 helpful vote8.0“It was good”- • Leisure trip
- • Couple
- • Standard Queen Room
- • Stayed 1 night
- • Submitted from a mobile device
Not a big problem but lift wasn’t working & no parking
It was close to where we were going
Stayed in November 2024
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Reviewed: October 28, 2024
Leona
Australia8 Reviews8.0“It's was comfortable enough but got worked up many times because of people walking past.”- • Leisure trip
- • Couple
- • Standard Queen Room
- • Stayed 1 night
- • Submitted from a mobile device
Very noisy street
Location
Stayed in October 2024
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Reviewed: October 28, 2024
Joan
Australia14 Reviews1 helpful vote7.0“Maybe back next time”- • Leisure trip
- • Solo traveler
- • Standard Queen Room
- • Stayed 2 nights
- • Submitted from a mobile device
Very limited options for the breakfast for $32. The room was facing to the main street and could be noisy at night.
The location is excellent, walking distance to most facilities. Staff were helpful carrying my suitcase to the 3rd floor while the lift was out of order.
Stayed in October 2024
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Reviewed: October 27, 2024
Jodi
Australia13 Reviews2 helpful votes6.0“Good location for an overnight brief stay in Cairns.”- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 1 night
- • Submitted from a mobile device
Mould all over the shower. No ceiling light in the main room. Only bedside lights or lamp in corner. Room was dark. Needed torch to see the coffee machine buttons. Could not read at the table/desk provided due to bad dull lighting. Shower was large but the opening was very small and awkward. Restaurant staff were not helpful. One staff member was preparing the other staff members dinner and coffee and forget our drinks. Had to find our own cutlery as the restaurant was already set up for breakfast in the early evening.
Location. Option of restaurant or room service after a long day was nice. Large room. Reception staff were helpful and nice. Bed was really comfortable.
Stayed in October 2024
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Reviewed: October 27, 2024
David
United Kingdom12 Reviews1 helpful vote8.0“Cairns was very vibrant lots going on in the evening nice sea front restaurants”- • Leisure trip
- • Couple
- • Standard Queen Room
- • Stayed 3 nights
- • Submitted from a mobile device
Nothing to complain about
Room clean and tidy hotel was in a perfect location for the sea cafes and restaurants Staff very helpful
Stayed in October 2024
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Reviewed: October 9, 2024
Jason
Australia1 review8.0“Presentable”- • Leisure trip
- • Couple
- • Loft Queen Room with Spa Bath
- • Stayed 3 nights
- • Submitted from a mobile device
The lift wasn’t working and they kept changing the stairs that you had to use depending on where they were renovating for the hour
This property is going to be great when they’re finished, but they probably still have a fair bit to do and would’ve been nice to know they were in the middle of renovating
Stayed in October 2024
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Reviewed: October 8, 2024
Barbara
Australia1 review6.0Pleasant- • Leisure trip
- • Family with young children
- • Superior King Room
- • Stayed 5 nights
- • Submitted from a mobile device
Not warned that lift was out of commission Poor lighting in the stairwell Hot food served on cold plates
Convenient for local amenities
Stayed in October 2024
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Reviewed: September 21, 2024
Rosa
Australia1 review8.0“Satisfied, services good, location good”- • Leisure trip
- • Couple
- • Standard Twin Room with 1 Queen and 1 Single Bed
- • Stayed 6 nights
- • Submitted from a mobile device
Nil
Location
Stayed in August 2024
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Reviewed: September 17, 2024
Farzana
France19 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Standard Queen Room
- • Stayed 2 nights
- • Submitted from a mobile device
Miki SUGIYAMA was really great in taking care of the reservation for green island. She was very friendly and very patient to help me out.
Stayed in September 2024
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Reviewed: September 14, 2024
Leanne
Australia1 review6.0“4 star hotel is a stretch. May be ok for people on holiday if but not for work”- • Business trip
- • Solo traveler
- • Loft Queen Room with Spa Bath
- • Stayed 3 nights
- • Submitted from a mobile device
My purpose was for work. Wifi was terrible, kept dropping out which resulted in me having to reschedule Zoom meetings. The loft rooms lacked comfort, the beds don’t have comforters / doona just a top sheet, TV wasn’t working properly took ages to come alive after switching on. The doors slam and hinges squeak so got woken by others coming and going.
Location was great, easy walking distance to restaurants and right in the heart of Cairns. Parking was free and easy street parking right out front.
Stayed in September 2024
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Reviewed: September 10, 2024
Paul
Australia1 review6.0“not great, i didn't have any meals, the restaurant wasn't open...”- • Leisure trip
- • Solo traveler
- • Standard Twin Room with 1 Queen and 1 Single Bed
- • Stayed 1 night
- • Submitted from a mobile device
i didn't have any meals there, the restaurant wasn't open...
i didn't have any meals, the restaurant wasn't open...
Stayed in September 2024
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Reviewed: September 6, 2024
Sally
Australia11 Reviews6.0“Pleasent”- • Leisure trip
- • Couple
- • Superior King Room
- • Stayed 1 night
Staff were very friendly and helpful Dinner at hotel restaurant was very good
Stayed in August 2024
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Reviewed: September 3, 2024
Deb
Australia40 Reviews4 helpful votes8.0“Great location, comfy bed, great shower. Rooms comfortable”- • Business trip
- • Solo traveler
- • Standard Queen Room
- • Stayed 2 nights
- • Submitted from a mobile device
Parking was on street. Lift was broken, wasn’t a big deal just annoying. Room service was a little confusing with having to use an app.
Location, bed comfy, great shower. Good size room. Will Stay again.
Stayed in September 2024
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Reviewed: September 2, 2024
Nick
Australia4 Reviews7.0“Good stay otherwise”- • Leisure trip
- • Couple
- • Standard Queen Room
- • Stayed 2 nights
- • Submitted from a mobile device
Elevator was out of order. Made it difficult for elderly people to walk in and out of the building to their rooms.
As above ratings
Stayed in September 2024
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Reviewed: August 27, 2024
Sal
Australia20 Reviews4 helpful votes8.0Very Good- • Leisure trip
- • Couple
- • Standard Twin Room with 1 Queen and 1 Single Bed
- • Stayed 2 nights
- • Submitted from a mobile device
Mattress n pillow are hard not comfortable. Other than that locations is good closed to everything.
We didn’t have breakfast there
Stayed in August 2024
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Reviewed: August 20, 2024
Claire
Australia13 Reviews2 helpful votes7.0“Decent central spot for short stay.”- • Leisure trip
- • Family with young children
- • Family Room with One Queen and Two Twin Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Breakfast poorly run. Another toaster and a kettle would go a long way to improving flow if a double coffee machine is out of the question.
Location very central.
Stayed in August 2024
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