Nil

Hotel met our expectations and needs

Stayed in March 2024

Small display of fruit. Only 1 toaster where they needed 2.

The hot breakfast was nice. Scrambled or boiled eggs only, however other hot choices like baked beans, mushrooms etc

Stayed in March 2024

Good hotel in central location.

Stayed in March 2024

Way overpriced. Tiny room for a lot of money. Wouldn't go back.

nothing

Stayed in February 2024

The hotel is very outdated and not a true representation of the Mercure brand. The lift also broke down during our stay so lugging luggage and a pram down levels wasn't ideal.

Booked a family room, had to move rooms shortly after check in due to the shower flooding. The new room provided wasn't cleaned properly and couldn't be re cleaned until the cleaners arrived the following day.

Stayed in December 2023

I loved the location, as it was within walking distance to the city.

Stayed in November 2023

Staff were kind and compassionate. We used the facility for emergency accommodation after a flight delay.

Stayed in January 2024

We were booked in a room that was known to other staff with a faulty air conditioning unit, took numerous requests before finding us a new room the following day.

Location

Stayed in January 2024

I have no dislikes. I only disliked the weather at the time but that's irrelevant to this question 🤭

I liked it was clean well presented. Close to everything (walking distance) would definitely book again

Stayed in January 2024

Air conditioner did not work. Room smelt and was damp. D Coujd not sleep at all due to the heat

Stayed in January 2024

Aircon unit was very dusty. Bathrooms are very small. Not suitable for larger people.

Friendly staff, lovely pool and restaurant. Comfy beds.Bright welcoming foyer. Close to aquarium and short walk to everything else.

Stayed in January 2024

Hotel facilities are good but I had a very unpleasant experience at this hotel, and I hope anyone considering a stay here will take note of this review. I did not request a room cleaning, but the hotel staff entered my room and took my entire bag of Lush bath bombs that were still in the paper bag without my permission. This paper bag was with my belongings, indicating that I did not treat it as garbage. Even for a routine cleanup, there was no reason to touch it and consider this bag as garbage to throw it away, especially since it contained heavy and unused bath bombs. When I raised the issue with the manager, there was no apology. Instead, I was told that the staff responsible for entering my room was not present, and I should wait until this staff was on duty the next day, and she told me that she could help me solve the problem next day at 5-6pm. I called again the next day at the agreed time and another manager took my call. Since I couldn't find the store and was hoping to get my lost items back, I was told that the employee who had entered my room was already off work today and we would have to wait until tomorrow. As we had to check out the next day, I didn’t have time to enjoy the bath bombs either. In the end, they apologized to me and negotiated that they would pay us $40 as compensation. This kind of behavior, throwing away a customer’s personal belongings without permission, should never happen in a hotel. Thankfully, I only lost my bath bombs this time. In the future, if they threw away my USB stick with my final year’s art portfolio for no reason and asked me to wait until the next day, I would immediately call the police.

The hotel facilities are good.

Stayed in January 2024

The rain lol

Everything about this place was lovely, very clean, lovely staff, very helpful, good location Everything within walking distance.

Stayed in January 2024

Room needed cleaning, dust under beds. Room had a single and double bed. Both were hard as boards and uncomfortable. Single bed was on wheels and moved whenever you got out of bed, one side actually lifted off the flooring. Pillows low standard of quality. Bathroom so so small. No microwave or toaster.

Nothing.

Stayed in January 2024

Absolutely no car parking facilities - we were told to park on the street and got a parking fine within 15mins of arriving.Asked if there were any carparks available and were told we could get one for $25 a day ! But had to wait 3 hours - the following day we went out and when we came back someone had parked in our park. They waived the carparking fee after we told them we got the fine. 5 carparks for the whole hotel, absolutely ridiculous. The aircon was set to 29 deg when we arrived so it took ages for the room to cool down. The balcony was locked so we couldn't utilise it at all. The room and the hallways smelt very musty and the lift was broken. There were an open packet of peanuts left within the mini bar and the fridge JUST kept the drinks cold. The price per night is not worth what you pay. Will not go back or recommend.

The bed was comfortable and location was good. The bar staff and wait staff were excellent.

Stayed in January 2024

No guest parking all parking is on the main road and is played parking at $6 for 3 hours.. made it very inconvenient, having to feed the meter all day..

Located close to everything in the city centre.

Stayed in January 2024

breakfast was mediocre.

Stayed in December 2023

Staff not welcome basic services not provided life toiletries toothpaste etc and no phone

Stayed in December 2023

Breakfast included was absolutely terrible!!

Not a bad location.

Stayed in December 2023

Fire alarm went off in the middle of the night! It was false

Location

Stayed in December 2023

No issues

Very clean and tidy, more spacious than I expected for a family of 4 and the staff member at reception was a credit to your company.

Stayed in December 2023

helpful and kind staff who made sure my daughter and I were okay during Cyclone Jasper and the flooding. loved the beds and decor - beautiful room and bathroom and I loved the comfortable foyer with free coffee and comfy lounges

Stayed in December 2023

Restaurant next door. Food was good but we were the only diners. Not sure if that was because of time 1900, or midweek Tues, or because they are not along the beachfront with all other restaurants.

Staff were very friendly and helpful. Room was big and had everything you could want. Everything worked and was clean and tidy.

Stayed in December 2023

The pillows - not squishy enough

The layout of the room was wonderful for a family. We had excellent service from Steve - allowing us to check in early on the rainiest day - thanks to cyclone Jasper.

Stayed in December 2023

Nothing. I like everything.

Close to the city shopping centres and all other facilities

Stayed in November 2023