581 Raglan Parade, 3280 Warrnambool, Australia
#16 of 17 hotels in Warrnambool
Guests' ChoiceBased on 699 hotel reviews
6.9Cleanliness
7.5
Comfort
7.7
Location
8.7
Facilities
6.8
Staff
8.4
Value for money
7.5
Free Wifi
8.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: October 28, 2024
Lisa
AustraliaGreat location, wonderful host
Stayed in October 2024
Reviewed: October 27, 2024
Tammi
AustraliaThe beds were extremely uncomfortable. Blinds and curtains didn’t cover all of the windows allowing light to fill the room all night. Very noisy. We could hear everything - the tv, conversations, coughing, toilet trips - from adjoining rooms. The decor was outdated by several decades and that’s not an exaggeration. We realised there wasn’t going to be kitchen facilities but the room was advertised as having tea and coffee making facilities. I guess a kettle, and a cup and teaspoon for each guest met the description. Would’ve been nice to have a couple of knives and forks to eat with and a table to eat at.
Great location. An easy walk to eateries. Free car parking on site. Room was very clean. Check in was easy and the guy who checked me in was very pleasant.
Stayed in October 2024
Reviewed: October 27, 2024
Tara
AustraliaI think they need to do a bit of an upgrade, like getting smart tvs and put the on a swivel and just a general make over of bedroom
Location was great
Stayed in October 2024
Reviewed: October 19, 2024
Rachel
AustraliaThe only thing was the fan in bathroom didn't work and when windy the doors banged a fraction.
the location was excellent, plenty of parking. The staff were lovely.
Stayed in October 2024
Reviewed: October 14, 2024
Marita
AustraliaI couldn't figure out how to work the heater. Maybe a quick guide could be included in the welcome pack.
It was good that they had a microwave oven in the room. The staff were very friendly.
Stayed in September 2024
Reviewed: October 3, 2024
Narelle
Australiacarpet stained, bathroom facilities were poor, otherwise was ok.
the location was perfect
Stayed in September 2024
Reviewed: October 1, 2024
Taylor
Australiawe liked the comfort and security, and privacy. thankyou
Stayed in September 2024
Reviewed: September 29, 2024
Suwit
AustraliaRoom and facilities not clean
Location
Stayed in September 2024
Reviewed: September 26, 2024
Lisa
AustraliaBig bed had broken base with middle wheel missing making bed dip on one side. Electric blanket on small bed but didn’t work. Tv has only local channels and no dvds to use. No bowls or plates and only tsps (for coffees) No toaster. No toilet brush, only one soap between shower and vanity. Ceiling pieces loose in bathroom. Thick dust under vanity and along edges of tiles. Grime on shower walls and yuck looking basin plug hole.
Location was amazing! Right next to maccas, kfc, Cole’s around the corner. And next door to a Catholic Church which was great for Sunday. Lady cleaner was friendly, (man at desk wasn’t so much) Room on first look was nice and comfy. Closer look not so much. Elevator was good for taking up stuff,but very slow
Stayed in September 2024
Reviewed: September 15, 2024
Stephanie
United KingdomChecking was very easy, the room was very big and clean and there was lots of parking availability.. The location was perfect, walkable to all areas.
Stayed in September 2024
Reviewed: September 15, 2024
Simone
AustraliaFriendly staff, very clean
Stayed in September 2024
Reviewed: September 2, 2024
Steve
AustraliaWas cold due to draft under door room needs renovating badly
Position
Stayed in September 2024
Reviewed: August 15, 2024
David
AustraliaNothing. All great.
I’ve stayed here numerous times. Managment and staff are always friendly and professional, always there to assist with any questions or concerns. Also rooms are always clean, comfortable, secure and smell great.
Stayed in August 2024
Reviewed: July 25, 2024
Faye
AustraliaPerhaps crockery and cutlery and a toaster as there wasn’t an offer for breakfast
Stayed in July 2024
Reviewed: July 11, 2024
Nailitiwai
AustraliaNothing
Very good
Stayed in July 2024
Reviewed: July 4, 2024
Sarah
AustraliaNot able to wash dishes used no tea towel, no plates or bowls yet a microwave is available. I have added a photo of kitchen area Parking is very narrow so be careful as whom ever parks next to you may scratch your car
Easy to find, clean exactly 3 cups for water, 3 cups for coffee and 3 tea spoons, enough towels for 3 as well. Good location to the STABLE DOOR
Stayed in July 2024
Reviewed: July 1, 2024
Elizabeth
AustraliaRude host on finding we were unable to get into our room for the second time with an issue with the card to unlock the door. We had issues when we initially tried it the first time and after returning about 7pm to find it would open to the sliding doors to the reception area from outside but then wouldn't unlock our room door. I called the number that was displayed in reception if there were any issues to have it go to voicemail several times. After numerous calls it was finally answered. When the host met me in reception she basically told me it was our doing it wasn't working because we must have had it sitting next to our phones or laptops .. which neither was even close to the truth. She then followed me back to my room to see that it wouldn't open the door .. clearly there is any issue with the lock itself. She then proceeded to get a new card and the same thing.happened again. She "lucked" it after at least 15 attempts and it opened. The following morning ... it wouldn't work again so I asked to be moved to another room. She obliged bur clearly didn't want to. So, we packed our things and moved to another room .. this one actually had a real key which was a blessing in disguise. But .. this room was even worse than the other. Not only.had we found an opened half carton of UHT milk in the first fridge, this room was disgusting. The carpet was filthy. The panels in the bathroom were falling in above the shower. The bathroom sink was filthy. There was nothing nice about that room. The motel itself is older but it is so outdated and in need of a major makeover. And if you need to use a lift .. be warned ... my guess it hasn't worked for years let alone it "was out of service" today.
Unfortunately, the only thing was leaving in the morning after spending 2 nights here.
Stayed in June 2024
Reviewed: May 5, 2024
Raghav
AustraliaThe property is really old not worth the money. The picture on booking.com is really fake. There is no access to bar and pool table, which is shut for good but still being advertised online. Which i think is fake advertising to attract customers.
Location
Stayed in May 2024
Reviewed: April 28, 2024
Flegg
Australiashower was poor but they changed me to another room
nice large clean room
Stayed in April 2024
Reviewed: April 8, 2024
Ponder
AustraliaExtremely dated for a motel in a regional city. Uncomfortable bedding. Shower over bath very unsafe. Grounds disgraceful.
Position
Stayed in April 2024
Reviewed: April 4, 2024
Parmindar
AustraliaAll good
Clean beautiful
Stayed in March 2024
Reviewed: March 31, 2024
Wendy
AustraliaThe place old
Very old run down place carpet stinks there
Stayed in March 2024
Reviewed: March 31, 2024
Reza
New ZealandEverything, will never book it again
Nothing
Stayed in March 2024
Reviewed: March 28, 2024
Maricris
AustraliaCheck-in staff wasn't really accommodating, seems like it was a burden being in her presence for checking-in. The elevator CCTVs was not working too since the actual camera was just hanging by one wire which isn't really safe. Upon entering the room (room 17) it smelled so damp which was uncomfortable for us to stay in. The shower curtain was also disgusting, it had brown stains at the bottom so we opted not to shower during our stay there.
The only thing I liked during my stay was that the location was very accessible and that there were a lot of nearby restaurants, churches, places to visit. Also, the sheets seemed fresh and clean despite my comments above
Stayed in March 2024
Reviewed: March 21, 2024
Lamba
AustraliaWasn't a good place
Stayed in March 2024
Tel Aviv, Israel
Belgrade, Serbia
San Isidro, Spain
Bran, Romania
Brisbane, Australia
Negombo, Sri Lanka
Milan, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content