The facilities they advertise in the hotel aren't in the hotel they're in a complex next door. The great looking roof top bar in the pictures couldn't be accessed ? The room is even tinier than it looks in the pictures. It was very clean and the bed is comfy. So if all you need is a bed that's clean it's fine.

Stayed in January 2024

Wifi was slow and dropped out regularly. Staff were disinterested in fixing it. Housekeeping was ordinary - usually first class but lots of things were missed. Bins not emptied, had to go to cafe to get some sugar - newbie? Expensive rooms for not much service.

Location was convenient for event - not so for any other things you might want to do. Comfortable basic 3.5 star motel.

Stayed in January 2024

We chose to have our room serviced 2/5 nights. The first was perfect the second not so much- the room still felt dirty with the bins full and beds not as tidy.

Staff lovely and helpful on arrival. Good location and fairly spacious room. Room can be serviced every day. Roof top bar is a nice touch and does daily specials although be mindful- we went on Wednesday for 50% food and there was 1.5 hour wait on food and slow service. Good location and proximity to theme parks, surfers paradise and Broadbeach. Complementary parking was a fantastic bonus. Easy key drop in car park or at desk.

Stayed in January 2024

Our room 402 beneath the roof top bar - music noice till 1am Cleaning noise/ chairs//furniture being dragged around umol 2.15am which disturbed my sleep

Clean/Modern

Stayed in January 2024

Having to go back to smaller due to availability

Upgrade to larger room

Stayed in December 2023

Pillows. Price

Aircon.

Stayed in December 2023

beds and pillows

Terrible beds and pillows

Stayed in December 2023

Book in staff extremely rude and unhelpful

Parking

Stayed in December 2023

Bad smell from drain, no cutlery other then tea spoons

Was a nice quiet place to stay and was comfortable

Stayed in November 2023

I was very disappointed with the value for money. I paid $364 to stay one night in a small motel room which consisted of a bedroom & a bathroom.

It was conveniently situated next to the Sharks club which allowed access to the dining facilities. It was close to the main Gold Coast highway so one didn't have to drive all the way into Southport.

Stayed in November 2023

Such small rooms One chair only Didn’t replace tea bags overnight - poor!

Attached to the club Room was clean

Stayed in November 2023

Not a lot of space in the room. Put the ironing board up and you can't move around the bed. Bathroom was very dark. Also the door to the room opens up directly facing the bed. Felt very squishy. The kitchenette/bathroom basin in the same area. Would have liked that separated.

Room was clean, compete with glasses, ironing board and comfortable bed. Liked the large full length mirror.

Stayed in October 2023

small room for the money and no notice about having to pay a bond

the bathroom facilities and very clean

Stayed in October 2023

The property told us to pay extra money for our room to be serviced. We believe the cost of servicing our room was covered by the money paid. The housekeeping staff was very rude and racially discriminatory.

Stayed in September 2023

I booked an acceptable room which I did t realise was a disabled room, they would t move us. It was like a night in a hospital very frustrating with automatic doors and lights on and off

Parking and ease of getting to room

Stayed in September 2023

No one at reception to meet/greet, $100 deposit should have been made more obvious, not when booking in I enquired about roof top bar but wasn’t told it didn’t open until 4. I proceeded to go up in lift and wasn’t able to, I was then stuck in lift - tried calling receptionist but no response

Stayed in September 2023

There were no microwave in the room instead of the locker there should be microwave in the room because that is much important.

Bathroom stuff…. Instead of small shower gel n other things there were bottles that was good.

Stayed in September 2023

Nothing

Location

Stayed in July 2023

- Using Booking.com, I upgraded the original booking which was a single room with a bed to a room with a sofa bed. My son now needed to come so we needed an extra sleeping space. This cost me $70 to upgrade, which was fine. - I used the message feature to contact them and ask for the sofa bed to be made up. They replied saying I needed to change my booking to include an extra person. - After then calling to make this change (seems to defeat the purpose of an online messaging feature) they charged $20 to make up the sofa bed, even though I'd paid $70 to upgrade the room. I've never experienced this in a hotel before. - The room had a dull smell of cigarettes. As if someone in before us was a smoker and left that smell behind. A bit off putting. However, I was exhausted by the time I'd checked in with two kids, emptied our stuff, and just dealt with it. - I asked for a late checkout a couple of times. They said they were far too busy to accommodate that. Carpark was very empty and I didn't see any other guests around during our stay. I'm not sure I believe that. - Room service was average for the price

Room was modern and a great size. Spacious, good kitchenette, great bathroom. Hotel was quiet and not busy.

Stayed in September 2023

Didn't like the room size, the kitchenette had a little vanity basin sink. No where to purchase snacks or water to take to the room other than the club. A vending machine would have been perfect. The nearest service station Foodary was a short walk across a main highway. The sandwiches there were stale.

Staff were not knowledgeable with Booking com. While travelling from Brisbane to the hotel, I received a call from reception requesting payment for the room, I confirmed twice that I prepaid the room. If I was not consistent with having paid, this staff would have continued to haggle me for money. In addition, I was asked to pay an additional $100 as a deposit for the room, refundable after 3-4 days, which is not in the reservation details. The room was more of a single than a double, really tight to walk around the bed. There was no where to buy fresh water or drinks to take to the room apart from purchasing from the Mantra Sharks Club, which I we did with dinner.

Stayed in August 2023

Be aware that there is a rooftop bar. it is extremely noisy if you are staying on the fourth floor. staff don't care, pretty sure they have been told to say that the bar has to follow strict noise guidelines and blah blah blah. Then I am positive. leaders were playing basketball with the furniture the next morning!!! very noisy from 7.45am, went and complained and was told again that they are following strict noise guidelines blah blah blah. management need to spend a night in 409 and see how noisy it actually is and do something about it. they got $350 of my money this time, but never again.

very clean and modern

Stayed in August 2023

the room was very smelly and stinky.

The location was beautiful.

Stayed in July 2023

Air con was not working room was at 26 deg during the sunny days. No sports channel on the TV network.

Location next to the hospital. North facing room.

Stayed in July 2023

Hard to find and beds not comfortable

It was handy to wedding venue

Stayed in May 2023

The receptionist attitude. Rude judgemental

Staff were extremely rude.

Stayed in June 2023