Dirty old 1990’s motel duvet as a blanket as only sheets on bed that don’t fit. Sayed 3 nights at $280 a night with no room daily service so had to make own bed that ended up on the floor most mornings. Asked to change sheets for second night stay and they “forgot”. Bathroom is old no modem furniture. Been in motels half the price with better, cleaner rooms.

Location

Stayed in September 2024

Having been assured by phone at time of booking that the pool would be heated in the winter months, it wasn't. We have stayed here before and the pool was wonderful, until our last 2 days when it was suddenly very cold. We were advised that the heating was turned off September 1. We checked to make sure that our dates for this booking were in the pool heated period, hence our disappointment to find that it is no longer heated at any time. Given that it gets little sun, it is very cold, commented on by other guests.. We were also surprised to find that the spa is not heated! For us this ruined our "relaxing by the pool" holiday. Mantra did refund a day's rental when we were able to extend our stay at our next destination. If you don't mind a cold pool and spa the accommodation is excellent in all other regards.

Location is excellent and the apartment is spacious, clean, comfortable and well equipped.

Stayed in August 2024

Was all good!

Was great staying here, nice room with a little kitchen, microwave, fridge, utensils and plates so we were able to have meals in the room. Has a seperate lounge with couch and table, (although only a sliding shutter door between bedroom and lounge). Location is excellent, right on the Esplanade, 5 minutes walk across the park to the Reef ferries, 5 minutes walk to night markets and surrounded by shops plus a Woolworths supermarket behind the hotel. Free parking at hotel. Very convenient to bus stops and a 10 minute stroll to the large shopping mall and main train station. Comfy bed and very quiet but try to avoid the rooms next to the lifts, just a little noisy as they go up and down. Great staff, so helpful and friendly, Rachel was very helpful plus another young lady in the mornings, sorry we didn’t get your name. Was really good and we would definitely stay here again

Stayed in August 2024

having to look for car park

Location of accommodation is central to everything and cleanliness of the rooms. Walking distance to restaurants

Stayed in May 2024

Location was great, however the friendliness and assistance offered by the staff was fantastic. They assisted when we had to leave the Hilton due to the helicopter crash

Stayed in August 2024

Had some anxiety before our stay that we wouldn't get a car park and would end up in street parking. Although it's not allocated there were plenty of parks so no stress.

Fantastic location, secure room and parking, cozy rooms, spacious and very comfortable bed.

Stayed in August 2024

Best Location Fantastic view over the Esplanade

Stayed in August 2024

Room 523 is terrible, furniture is extremely old, leaking shower. The room needs a full renovation. Paid $330 per night

Stayed in July 2024

No house keeping

Location

Stayed in July 2024

The bathrooms are in need of renovation. The room is dated.

Stayed in July 2024

The room was outdated, the cabinetry in the bathroom and kitchen were like what you would find in a backpackers hostel. Very disappointed. No dishwasher. No actual shower, just a shower curtain like a 2 star motel. Leaking shower head and water didn’t go down the waste, just ran all over the bathroom floor. Disgusting.

The bed was ok

Stayed in July 2024

Pool in the shade

Location

Stayed in July 2024

Nothing

Location was amazing and staff were excellent!

Stayed in June 2024

See above

Location was perfect which is why we chose it. The room was very small, had no couch, tv was small and antique, one down light didn’t work, the shower over the bath was was awkward and didn’t drain properly leaving you ankle deep in water. Parking was good.

Stayed in July 2024

For the price the room was underwhelming. The couch in the room was almost impossible to sit on, it was lumpy, hard and when you sat on it you practically slid off (I suggest the hotel look into this, room 525). It meant that we weren't able to sit comfortably in the living room to read or watch movies which was why we paid for the extra space. Additionally, the exhaust fan in the bathroom didn't work. It meant the bathroom got very steam during showers and some smells hung around longer than you would like.

The staff were lovely, the bed was comfortable and the location and view were great

Stayed in June 2024

Great set up for 2 couples. Main unit and a studio unit next door. Everything you'd need for a few days away. Location & car parking a bonus.

Stayed in July 2024

Beds not made as per request

Great location in proximity to the city centre and activity pick up.

Stayed in May 2024

Staff is not competent

Convenient location

Stayed in May 2024

Nothing

Great location, within walking distance to everything

Stayed in June 2024

N/A

Perfect location for staying in Cairns

Stayed in June 2024

The shower over the bath No Foxtel No Netflix Air conditioning units on balcony Toaster was two small plus the frying pan was not suitable

Location

Stayed in May 2024

My plane arrived 6 am, I was at the hotel by 7. They said they would put in a priority request for early cleaning and access to my room. Despite also asking for early access weeks before, I only got access at official access time of 2 pm. Didn't really go out of their way to value me as a client in this regard. Hotel has a variety of partially and totally unrenovated rooms. Got an old style room that compared poorly with others in similar price bracket. Can't ask hotel for a renovated room ...they allocate as suits them.

Staff were helpful and pleasant with certain assistance that was needed, location is excellent.

Stayed in May 2024

I rang and asked if they had a fan, they said yes. There was no fan. The site said they had room service, no room service. Hot tub was useless because it wasn't heated. No place to plug in the kettle except in the bathroom near the toilet. Disgusting. No microwave.

Location.

Stayed in June 2024

Nothing

Clean tidy and conveniently located

Stayed in May 2024

Perfect location, lovely rooms and very helpful staff! Thank you.

Stayed in May 2024