No room service

There was no breakfast provided

Stayed in September 2022

Only the first day we had home service and then we did not have towels, room service, etc. building, room size, and facilities are not in the range of ****, but the price was. Not good value for money. To be fair it was during the school holidays and no discount was applied. Check-in is at 10 am, for the extension you have to pay $20/hr

The location of the hotel is very good. All staff is reasonably friendly. class of hotel is less than 4 stars

Stayed in September 2022

small pool and the sun doesn’t see much of it during the day

the location, very comfortable beds, staff were professional and personable

Stayed in September 2022

free wifi

the location made it easy to get around

Stayed in September 2022

Could hear the street noise until late at night

Central to everything, value for money, free parking, pool, great views.

Stayed in September 2022

nothing

great spot clean very helpful and friendly staff

Stayed in August 2022

Listed previously

Did not have breakfast. Room did not have wifi. There was no foxtel etc. rooms not serviced over a weekend. Electronic compendium supplied very basic information. For the cost many standard things supplied by other motels were not included

Stayed in September 2022

The music light festival is really loud at night. The hotel doesn’t have any room service. The facilities are quite old, probably more than 20 years. The lights in the room are too bright for the eyes.

The location is really good

Stayed in September 2022

Needed a few extra towels

The location was wonderful, the staff was very nice and helpful.

Stayed in August 2022

Ocean facing room Noisy late at night until 2am

location

Stayed in August 2022

Nothing

We got a upgrade just perfect.

Stayed in August 2022

missed connection, had to pay $411 when not even there, stayed next night. thought would maybe get some kind of sympathy/discount. as if!

Stayed in August 2022

There was a very bad smell in the carpet or soft furnishings.This however was rectifide after our mid week clean,but should have been fixed before we arrived.

Stayed in August 2022

n/a

location

Stayed in July 2022

room very old and run down for the cost of the room especially the bathroom

central location with parking

Stayed in July 2022

location was outstanding

Stayed in July 2022

Room was in poor condition and very unattractive. Reception and hallways were also dated, bare, uninviting. Pool area lovely. Spa was listed as a hot tub in filter ( the main reason I booked) but was cold and could not be used in winter. Parking restricted to vehicle height of 2 m, mine just made it. This info not listed. Not a good stay for $400 a night for an old small studio room.

location , staff were pleasant.

Stayed in July 2022

Construction work next door, horrendous noise from 7am till 4pm. Pool in permanent shade, no heating for couple of days, and the noise from construction work made it awful. Was not told about construction, and Cairns decided to close the Lagoon across the street for our stay. Mold around bath and dust on carpets, carpet smells. No reduction in cost offered, just a free breakfast

Central location

Stayed in July 2022

Good views. Comfortable bed Great location. Close to shops, bars and restaurants as well as the ferry terminal and lagoon

Stayed in July 2022

Our initial quote was less than what we where charged. We would have liked a toaster and microwave, with some cutlery

The location with a sea view was great

Stayed in July 2022

Nothing

Location, view, facilities, room

Stayed in July 2022

Really really dated apartment. Incredibly expensive. We paid nearly $5,000 for a week and e wow yes a decent apartment. We were sorely mistaken. It was very very dated and tired. The washer and dryer were older than I am and the dishwasher was non existent. The bathrooms had showers with manly old shower curtains. The place was badly in need of renovation. On top of that you had to pay $30 a day for wifi. It is ridiculous that wifi was not included and was seen as another way to make more money out of you.

Location was great. Right near everything. Staff were lovely and very helpful

Stayed in July 2022

Wi Fi promoted as free when booked however on arrival the "free wi-fi was only for a few hours with the need to pay thereafter. Rooms were rundown , curtains old and fabric on a number of cushions frayed Small pool in the shadows with nothing in the way of facilities, such that even breakfast required eating out. Visited family ( nephew of my wife) who had booked the Crystalbrook Riley at the same time in Cairns for less than we had paid for the Mantra. The hotel was on a different level, modern spacious rooms with views, larger balcony, magnificent pool and amenities, free bicycles etc etc as well as which they paid less per night than we did, your staff should visit the competition to see what they are offering, the hotel on my next trip there is a no brainer. Demolition going on next door with dust, and of additional concern trucks specializing in asbestos removal in front.

Good position.

Stayed in July 2022

Nothing

Good size room and beds. Heated pool was excellent. Location could not be better.

Stayed in July 2022

Nil.

All good.

Stayed in July 2022