Nothing

Great location Friendly staff

Stayed in March 2025

The room smelt very damp

Stayed in March 2025

Amazing location, so close & within walking distance to literally everything. Staff were very welcoming, friendly & willing to help with anything. Our room was cosy & clean. It was great value for money & 10/10 recommend. The only thing I would suggest is the rooms could do with a fresh coat of paint & maybe an update.

Stayed in March 2025

Room was a 3 star at best. Broken appliances. Shower in bath with shower curtain was pathetic. .not clean . Pillows need replacing. Disgusting.

No breakfast .

Stayed in March 2025

Twin beds were a little too close

Location was excellent

Stayed in March 2025

The location was in a perfect place and loved how lovely the staff were

Stayed in February 2025

Room was very tired. Looked like it needed a refurbishment. Dirty carpet. Badly marked furniture.

Great location

Stayed in February 2025

Not being told that I would be in a disabled room The shower head could only be used handheld

Stayed in February 2025

Nothing bad to say

Close to everything lagoon across the road. Staff friendly. It's our 2nd time here. I love it.

Stayed in January 2025

Room was dated, broken fixtures and tiny, paid extra for a view and got placed on the third floor which has no view

Location

Stayed in February 2025

Room was dirty, bathroom was really outdated and balcony was too open to the neighbours - no privacy at all. Neighbours came back drunk and swearing and woke us all up as we were in a weird room set up adjourning us. When booking requested for a nice view - not sure why we couldn’t have a higher floor - we had no kids and are really clean. Bathroom and our room was really dirty and dusty - sheets and pillows had stains on. Wardrobe had a musty smell so couldn’t hang clothes up. Downstairs in reception was nice and the pool area was okay as well and really nice location. Fridge in room was useless and we were glad to only stay for afew nights. Rooms need a good deep clean and an upgrade - shower over a mouldy bath is unacceptable - tiles and grout was awful and old.

Great location and front staff were really friendly.

Stayed in February 2025

Hair everywhere, mould all through shower, A/C was extremely dirty and noisey and had brown drip marks on it. Pillow cases were stained, as well as the very cheap pillows. Marks all over the walls. Had to boil the kettle in the bathroom because there were no power outlets that could be used in the room. Tried to make a cup of tea, and the milk provided was frozen in the fridge. Hair in bed, only noticed when I woke up in the morning. Mould on sheets. Rips and holes in top sheet. Balcony was ok, but the outside A/C unit blew hot air on you constantly.

Staff were very nice

Stayed in February 2025

The room was very basic and a bit tired, it could use an update particularly the towels, bedding and bathroom.

Location was very convenient across the road from the lagoon and along the esplanade with plenty of restaurants.

Stayed in February 2025

It’s the first time I’ve stayed at a Mantra hotel and been so disappointed. To be honest it’s more like a hostel than a hotel! Tired and worn out decor, and a musty smell make the corridors seem dirty. Face washers and hand towels are not supplied, and we had to ask at reception for these. It was not clear to us that this place does not provide daily housekeeping, or I would not have booked it, so no fresh towels, bed not made up, bins not emptied, thank goodness we only stayed three days. It was extremely humid when we went, so we showered more often than normal, so the towels were constantly wet. My mother in law could not use the shower, as it is over the bath, and it can be difficult for her to get in and out, so she prefers to bathe but had to go to reception to get a bath plug! Then she had to argue with the guy who told her that they didn’t have any!! Absolute nightmare. Reception were made aware of all of these concerns, but either didn’t escalate it, or didn’t care.

The location was good

Stayed in February 2025

The whole room had a damp, musty smell. The bed felt unclean, and there were small bugs—disgusting! I could feel them crawling on me while I was sleeping. After sleeping there, my whole body felt itchy. The decor was very old and outdated, giving off a vintage vibe, but overall, the room just smelled bad and felt uncomfortable.

The only advantage was its convenient location and good customer service.

Stayed in January 2025

Room was vile. Carpet was badly stained. There were streaks and stains on the wall. Very outdated bathroom and furnishings. For the price, it was not worth it at all.

The location and proximity to shops/ restaurants

Stayed in February 2025

All good. Highly recommended.

We had a wonderful stay and we even extended one more night. Staff were friendly and Barbara was very helpful. The hotel is perfectly located with easy access to restaurants and local attractions.

Stayed in January 2025

Vomit on the balcony. Rooms were dated. Needs a major refurbishment.

Location

Stayed in January 2025

Great spot for a stopover in Cairns

Stayed in December 2024

Tv in bedroom wasn’t working and staff refused to do anything about it.

Stayed in January 2025

Nothing

Room up grade Price Location

Stayed in January 2025

Location

Stayed in January 2025

Great facility, great staff, great location

Stayed in December 2024

The air conditioning wasn’t very cold at all. The cupboards and furniture are very old and not in good condition

The bed was very comfortable

Stayed in January 2025

air conditioning was very cold

perfect location, excellent views, comfortable bed and room

Stayed in January 2025