Excellent. Was comfortable, clean. Would definitely recommend & return.

Stayed in October 2023

Too many stairs Someone banging on my door at 6am

Comfy bed and great location

Stayed in October 2023

rooms old, dark & need some work

Stayed in September 2023

The bedroom was too small for the totally oversized bed. One of us didn’t have a bedside table and there was nowhere for both of us to sit and no comfortable chairs outside our room. There was no window to open to get fresh air.

The location.

Stayed in September 2023

Everything was great

Location ease of access and the room size

Stayed in August 2023

No one at reception when you needed them. The luggage lift was not working. Poor elderly people had to use the stairs and carry their luggage. Lucky for us we arrested there to help them. Cause no-one else would

Location was great

Stayed in August 2023

No reception staff or lifts. Called reception from our room during business hours and no answer. Had to carry our own bags to and from room on 2nd level, got lost getting to and from car park. Mould in bathroom on roof.

The location was great

Stayed in August 2023

Facilities were good but we booked a room with 2 separate beds and when we arrived it was 2 single beds pushed together to make a double. While the staff were very accommodating in separating them so that we had a bed to ourselves for the price we paid I expected 2 separate double beds or at the very least 1 double and 1 single.

The location was fantastic. Room was clean and very comfortable.

Stayed in August 2023

Communication was very poor when we checked in during check in time 2pm the cleaner said everyone is on their lunch break

Stayed in July 2023

No luggage lift. The staff knew it was faulty and didn't tell us. I have had cortisone injections in both shoulders and I had to carry 2 x 20kg bags up to the 2nd floor. I am going to take this further if there is no compensation. Never any staff on sites, floor was dirty in bathroom (I have photos), no spoons so had to make tea with a fork. Very disappointing!

Location

Stayed in July 2023

Room 113 had the most uncomfortable bed we have every had the misfortune of sleeping on. So bad that I had to sleep on the lounge one night and get a massage the following day. We would say this was a very old mattress indeed and with how affordable mattresses are currently surely the owners could supply a comfortable one. This was really a disgrace!

We loved the location and the style of property. It was very spacious with a great deck that made us feel like we were in a tree house

Stayed in July 2023

Poor cleaning with fluff around the floor and dirty tile edges in bathroom. Dingy and extremely small. Tiny TV - only free to air function. No complimentary WiFi.

Location was very central.

Stayed in July 2023

There was never any reception at the front. No one at check out this morning. The bathroom was semi clean..the only highlight of the entire hotel was the location.. down side also if your looking for something quiet. The hotel is in tne middle of pubs and outdoor entertainment so it gets extremely loud at night.

Location was great.

Stayed in July 2023

Wasn’t clean, luggage elevator broken, no staff available, no response to emails, so loud on the veranda with generators you had to yell to have a conversation. The music at the Irish pub downstairs so loud you are kept awake until midnight.

Physical location was central

Stayed in July 2023

Everything

No thing but Clayton one of the staff Who helped me get back into my original room which I had hired due to medical conditions and being terminally ill I did not get to you have the experience that I was led to believe It was given the wrong room on the first night I was so buggeredand tired I end up going home meaning I didn't get to finish my vacation at all I I wanted to see the Dane tree before I died

Stayed in July 2023

See above

The stairs and no lift was a problem and should have been on the booking site. We had to carry our bags up 3 levels and then back down when we left. The baggage lift wasn’t working. There wasn’t a roster in the room and the bathroom wasn’t very clean. I was very disappointed

Stayed in June 2023

The stairs… if you’re not a fan, book the first floor.

The perfect location! The room was a dual key 2 bedroom with spa bath. It was so spacious. The rooms are at the back of the Courthouse hotel and the sound proofing is really good!

Stayed in June 2023

Three flights of stairs from car park to accommodation, no lifts or luggage lift. Reception was unattended most days and contact phone not answered. Cooking facilities very poor, light and fan above stove not working.

Was centrally well located

Stayed in June 2023

BEST LOCATION

Stayed in June 2023

Reception not manned but had no issues to warrant any contact. Tad noisy in evening from hotel downstairs which has entertainment nightly

Fantastic stay. Above & beyond expectations. 1br room 213 was huge, spa was divine. Five stars

Stayed in June 2023

Room was tiny and not what we booked and paid for on Booking.com 10 months prior Port Douglas festival. Booking.com Sight showed and stated we had a lot more in August than when I checked after being contacted contacted by Mantra.I ask Checked booking.com. on google it had changed and room queen room had shrunk. $530 for two nights in a shoe box(Hotel room.) We booked 10 months early as we know the weekend is very booked out so and feel we were ripped off. On your web page the Queen rooms are $180 per night

Location was great, pleasant and polite staff. Clean.

Stayed in May 2023

Nothing to add

great location, stylish, big.

Stayed in May 2023

The reception closed at least 5 to 10 minutes before 4.00 I was not told about the car parking or where it was I was not told that checkout would be at 9.00 until late afternoon the day before checkout because beds had to be changed - this was never mentioned when l booked or checked in. On the morning of the beds l had a man open the =door with a key whilst we were still getting ready so l was not impressed. I had kids with me & they would have been upset if it wasn't me who saw him first just standing in our doorway. Absolutely not appropriate at all

It was comfortable & close to everything.

Stayed in May 2023

Someone tried to break into our room, while we were there, with a key. Crazy experience.

It was close to where we wanted to be. It was a place to stay.

Stayed in March 2023

No doors for toilet/bathroom

Location and the suit

Stayed in April 2023