The cleanliness of the property was extremely poor. The doonas very dirty and looked like they were covered in blood, hair was found all through the bathroom and in the sheets.

Stayed in August 2024

The room wasn’t very clean, the main tv didn’t work , doona was stained, carpet was grubby

The location was great

Stayed in August 2024

Maintenance issues with the property constantly having issues with the cards

Good location

Stayed in April 2024

Air con didn't work. Someone came to fix it. Said it was fixed but it wasn't. Tried saying I had it on the wrong setting. Maintainence gave us a rattly old standing fan. Beds and pillows uncomfortable

Great position

Stayed in September 2023

Keys/lock boxes are not on site. Was informed keys were in the box, they were not. 24/7 reception do not answer their phone. Were stuffed around for over an hour.

Building was fine ...once you got into it

Stayed in July 2023

All the broken shutters, flickering lights, constantly having to ask for things like toaster, mop, etc ..only 1 lift operational. It was debilitating chasing things all the time

Location, reasonable facilities IE cooking, laundry

Stayed in June 2023

door missing off laundry cupboard, lights flickering in kitchen, timber louvers missing in bedroom, shower nozzle leaks water.

location

Stayed in May 2023

Room had water leak, paint peeling and black mould on carpet. In Oaks, but run by 3rd party. Keys provided didn't work on common door. Left as soon as we could find alternative accommodation. Should have read reviews... They have refused to provide us a refund after knowingly putting an unfit room up for booking.

Getting out of there.

Stayed in March 2025

We were expecting a 2 bedroom apartment as advertised but when we got there it was 2 separate apartments. It was good, the only problem was we needed more linen and there was no staff to talk to

Stayed in April 2025

Everything was NOT good would never recommend it and didn't end up staying there had to find alternative accommodation at night time with a child

Stayed in February 2025

Third party management company not communicating with oaks on site made the process frustrating. The cleaning of the room was not up to the rest of the standard compared to other rooms. Again to me a management issue.

Stayed in February 2025

Didn’t end up staying at unit and getting money back as unit was full of mould and not liveable terrible presentation and obviously couldn’t stay there

Location

Stayed in February 2025

Frustrating getting access cards.. the email contained incorrect information and no location. Had to call Airtrip team, leave a message and wait for response. Then had to hunt through a number of small lock boxes that had combination locks but no lighting to assist. Finally got the second card that did not unlock any doors so arrangements made for Osks staff to assist. The fridges in both units did not freeze any item put into the freezer section. There were small black flies in all drawers and cupboards in one unit along with numerous cockroaches over a 4 day period.. reported immediately and took 3 days to get an actual physical response. 2 doors in the second unit 805B had damaged hinges and didn’t function correctly or close. The TV in 805B developed a screen fault - this was replaced but not set up. Instructions to access FOXTEL did not work. Shower drain in 805B did not drain quickly and a ‘pool’ developed whilst showering… which did eventually drain. Bathroom on 805A was not used due to black flies and multiple cockroaches during stay.

Its location was good. In city and close to facilities.

Stayed in January 2025

Most things

Nothing

Stayed in November 2024

The smell

Location 2 separate bedrooms

Stayed in October 2024

I was given the wrong room. I paid $1500 for a 100sqm room with a balcony, kitchen, washing machine and dryer. I was given a 20sqm showbox with no balcony, windows that didn't open, no kitchen, no washing machine and no dryer. I called the host multiple times a day to find out what was happening, if I would be placed in another room, or if I would receive a refund. Each phone call they just said they would direct it to their team. A week later I have still had no response

The location was great.

Stayed in July 2024

Very poor appearance. Louvres broken light broken and access card would not work.

Location

Stayed in June 2024

The booking felt deceptive, I did not realise at the time I was not booking direct with Oaks. There is nothing in the advertisement stating it is a private rental managed by Airtrip, but shows a picture of the Oaks Apartment sign in the add. There are signs everywhere within the building stating Oaks are not responsible for any Airtrip room issues. The TV worked, but is old fashioned and did not allow casting netflix etc to it. Signage advertising how to use Foxtel were incorrect, as there was no Foxtel. The dishwasher was broken and did not work at all. A rep did come up and check it, and measured for a new one, but It did not show up during my time there. For a 2 week stay, I would have appreciated these things.

The dual-room setup, cleanliness and location were close to perfect. The Airtrip help line is quick to reply, just use the booking.com app to contact them. It worked well. I read that some have problems with retreiving their room key from the lock-boxes across the road... but it is actually an easy process and all the information is suppled ahead of time. Follow the steps and it works out fine.

Stayed in June 2024

Check in time of 3pm, most places are 2pm. Key didn’t work on arrival but this was sorted by receptionist

Location was very handy to shops and restaurants

Stayed in April 2024

All good

Comfortable bed in a nice apartment.

Stayed in December 2023

Lots of issues through air trip. Keys didn’t work and kept needing coding. Tv was intermittent. Lifts broke down. Unit not clean. Rubbish on the ground in laundry area. Had to contact air trip for every thing and reception would not help. We left an item in the room and have not had a response regarding where we can collect it. Pillows were truly terrible. We had to get our own. The shower pressure was very very soft and dissapointing.

Location was great

Stayed in December 2023

Some items just need a little updating. When I had a question re: keys just a little hard to get an immediate response from the online Checkin services.

Apart was great size and location. Pool area was very nice and great BBQ facilities. Room was very clean and well presented. Easy to find keys for collection. Online was checkin process was pretty easy to follow.

Stayed in November 2023

Arrived and aircon broken, afterhours contact not always obtainable. Had no aircon for first 2 nights then had to move.

Location and the local host (ladies and cleaner)

Stayed in November 2023

Great views. Had what we needed. Excellent 2nd bedroom.

Stayed in October 2023