Reviews of Montego Sands Resort This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
21 Peerless Avenue, Mermaid Beach, Mermaid Beach, 4218 Gold Coast, Australia
#81 of 122 hotels in Gold Coast
Guests' ChoiceReview Score
Based on 357 hotel reviews
7.9Score breakdown
-
Cleanliness
8.3
-
Comfort
8.1
-
Location
9.2
-
Facilities
8.1
-
Staff
8.7
-
Value for money
8.5
-
Free Wifi
8.8
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content-
Reviewed: March 17, 2025
John
Australia8 Reviews8.0“Great location and value with friendly staff”- • Leisure trip
- • Family with young children
- • Deluxe Two-Bedroom Apartment with Spa Bath - Split Level
- • Stayed 7 nights
- • Submitted from a mobile device
Lilian was great and really looked after us
Stayed in March 2025
-
Reviewed: March 6, 2025
Andrew
Australia31 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Couple
- • Deluxe One-Bedroom Apartment
- • Stayed 8 nights
- • Submitted from a mobile device
Great value near beach
Stayed in March 2025
-
Reviewed: February 28, 2025
Reeves
New Zealand10 Reviews2 helpful votes7.0“Tiny pool, huge value.”- • Business trip
- • Couple
- • Two-Bedroom Apartment
- • Stayed 2 nights
- • Submitted from a mobile device
Pool was tiny. The spa was a nice touch. Close to beach. walking distance to the bus and oasis shopping centre.
Stayed in February 2025
-
Reviewed: February 24, 2025
William
New Zealand3 Reviews9.0Wonderful- • Leisure trip
- • Solo traveler
- • Deluxe One-Bedroom Apartment
- • Stayed 6 nights
- • Submitted from a mobile device
Friendly and helpful staff
Stayed in February 2025
-
Reviewed: February 20, 2025
Natasha
United Kingdom25 Reviews3 helpful votes7.0“Nice stay in Broadbeach”- • Leisure trip
- • Group
- • Deluxe Two-Bedroom Apartment with Spa Bath - Split Level
- • Stayed 8 nights
- • Submitted from a mobile device
- a couple cockroaches - a little bit outdated - no lift
- the apartment was well equipped - fab location - the bathrooms were nice, liked having a bath and a shower - the pool was nice
Stayed in February 2025
-
Reviewed: February 19, 2025
Teresa
Australia26 Reviews1 helpful vote7.0Good- • Leisure trip
- • Family with young children
- • Deluxe One-Bedroom Apartment
- • Stayed 3 nights
- • Submitted from a mobile device
Checking in was a nightmare. Also, there are a lot of stairs and no lift or ramps, so it was a big struggle with luggage and pram
The pool was a lot of fun. The apartment had lovely decor.
Stayed in January 2025
-
Reviewed: January 17, 2025
Tara
Australia18 Reviews9.0“Great location for the price range”- • Family with young children
- • Deluxe One-Bedroom Apartment
- • Stayed 3 nights
- • Submitted from a mobile device
Nothing. For the price it is perfect.
Location, good aircon, washing machine and dryer, parking. Price. What more could you ask for.
Stayed in January 2025
-
Reviewed: January 16, 2025
Borlase
Australia1 review8.0Very Good- • Leisure trip
- • Travelers with friends
- • Two-Bedroom Apartment
- • Stayed 4 nights
- • Submitted from a mobile device
There was no toilet paper in the toilet when we got there. The beds are also very squeaky any time you moved in sleep it would wake me up. The single bed had the same issue for my friend.
Great location -very close to beach.
Stayed in January 2025
-
Reviewed: January 3, 2025
Julianne
Australia1 review9.0Wonderful- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 5 nights
- • Submitted from a mobile device
It would have been nice to have a balcony
Awesome location, very quiet and close to the beach, Pac Fair and Broadbeach.
Stayed in January 2025
-
Reviewed: December 4, 2024
Helen
New Zealand24 Reviews7.0“Great place for a solo traveler that loves to be able walk everywhere”- • Leisure trip
- • Solo traveler
- • Deluxe One-Bedroom Apartment
- • Stayed 4 nights
- • Submitted from a mobile device
It could do with a freshen up
The location was great, easy walk to the light rail, pacific fair and oasis mall
Stayed in December 2024
-
Reviewed: November 21, 2024
Amanda
Australia4 Reviews8.0Very Good- • Leisure trip
- • Travelers with friends
- • Deluxe Two-Bedroom Apartment with Spa Bath - Split Level
- • Stayed 6 nights
- • Submitted from a mobile device
Not enough products for our stay. No washing powder etc
Location, comfortable and beds were comfortable.
Stayed in November 2024
-
Reviewed: November 11, 2024
Ian
New Zealand19 Reviews8.0Very Good- • Leisure trip
- • Solo traveler
- • Deluxe One-Bedroom Apartment
- • Stayed 7 nights
- • Submitted from a mobile device
Reception was never open. Range of tv channels was poor
Convenient location
Stayed in November 2024
-
Reviewed: October 28, 2024
Tony
Australia63 Reviews8.0“Great location, easy check in and well priced.”- • Leisure trip
- • Couple
- • Deluxe One-Bedroom Apartment
- • Stayed 2 nights
The garden surrounds just needs a tidy up. The spa did have a strange smell coming from it when in operation.
Easy check in and Lillian was very accommodating. Location was central to Pacific Fair and the Beach. The Resort is a little bit dated however it was very clean and tidy in the apartment.
Stayed in October 2024
-
Reviewed: October 13, 2024
Greg
Australia1 review9.0“High standard all round”- • Leisure trip
- • Couple
- • Deluxe One-Bedroom Apartment
- • Stayed 3 nights
- • Submitted from a mobile device
Bit of night noise
Great location
Stayed in October 2024
-
Reviewed: October 8, 2024
Therese
Australia6 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Two-Bedroom Apartment
- • Stayed 3 nights
- • Submitted from a mobile device
Stairs from the basement to our ground floor apartment were a challenge as we are both unwell at the moment. It would have been nice to have somewhere to sit outside, not in the public space. Otherwise all good.
Clean, spacious apartment. Good to have our own car space. Wifi worked well. Useful items in the kitchen. Loved the pillows.
Stayed in October 2024
-
Reviewed: October 6, 2024
Tony
New Zealand12 Reviews9.0Wonderful- • Couple
- • Deluxe One-Bedroom Apartment
- • Stayed 5 nights
- • Submitted from a mobile device
Nothing
Easy communication, friendly staff
Stayed in October 2024
-
Reviewed: October 5, 2024
Chris
Australia17 Reviews8.0“Wish it could have been longer.”- • Leisure trip
- • Couple
- • Deluxe One-Bedroom Apartment
- • Stayed 11 nights
Nothing of note.
Free Wi-Fi in the room. Short walk to Pacific Fair Shopping Centre. Short walk to beach. Several days not needing to use a car. Hired Lime bikes on a couple of others. They were a great way to get around. Really helpful to have a kitchen and not eat out all the time. Lillian was a very friendly, helpful but not intrusive host.
Stayed in October 2024
-
Reviewed: October 3, 2024
Geoffrey
Australia1 review8.0“Nice cosy apartment within walking distance of the beach.”- • Leisure trip
- • Family with young children
- • Deluxe Two-Bedroom Apartment with Spa Bath - Split Level
- • Stayed 3 nights
Queen bed was rock hard. The apartment had a few minor issues, but nothing some basic maintenance wouldn't fix (e.g. fridge leaking a small amount of water).
Great location and price, nice pool and spa kept the kids busy, as did the close location to the beach. lots of shops within 1km - short walk or very short drive.
Stayed in October 2024
-
Reviewed: October 1, 2024
Amanda
New Zealand2 Reviews9.0“Super little apartment complex, very comfortable and easy to get to beach, train and shops”- • Leisure trip
- • Couple
- • Deluxe One-Bedroom Apartment
- • Stayed 7 nights
- • Submitted from a mobile device
Some equipment dated, but having said that it was very comfortable and we enjoyed our time there
Great location, quiet, very friendly manager
Stayed in September 2024
-
Reviewed: September 25, 2024
Olivia
New Zealand10 Reviews8.0Very Good- • Leisure trip
- • Family with young children
- • Deluxe One-Bedroom Apartment
- • Stayed 7 nights
- • Submitted from a mobile device
Would have been great if bathroom window glass had tint on it/was frosted. As we were on ground level, everyone could see into bathroom from road/entry and so we had to always use the blind.
Great location! Few minutes walk to the beach and about 10min walk to Pacific Fair. Nice big apartment with everything you need for a comfortable stay.
Stayed in September 2024
-
Reviewed: September 20, 2024
Karl
Australia7 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Solo traveler
- • Deluxe One-Bedroom Apartment
- • Stayed 3 nights
- • Submitted from a mobile device
Had a great time. Close enough to walk to the beach. Reasonably quiet but not far from the action
Stayed in September 2024
-
Reviewed: September 7, 2024
Mark
South Africa1 review8.0“Comfortable and clean”- • Leisure trip
- • Couple
- • Deluxe One-Bedroom Apartment
- • Stayed 12 nights
- • Submitted from a mobile device
The bedroom on the parking side was very noisy. No refund was offered when asked to leave a day earlier.
Comfortable and excitement location
Stayed in September 2024
-
Reviewed: August 27, 2024
Mcculloch
Australia2 Reviews7.0“Shit trip”- • Leisure trip
- • Couple
- • Deluxe Two-Bedroom Apartment with Spa Bath - Split Level
- • Stayed 7 nights
- • Submitted from a mobile device
Most of it
Not too much
Stayed in August 2024
-
Reviewed: August 27, 2024
Damien
Australia39 Reviews8 helpful votes7.0“Good”- • Leisure trip
- • Solo traveler
- • Deluxe One-Bedroom Apartment
- • Stayed 3 nights
- • Submitted from a mobile device
The apartment was on the top level only stairs you could hear the noise outside hard to get to sleep bed was to puffy way to soft the fact you have to remove your own rubbish it’s not my place they should provide it as like hotels do you get charged extra if you don’t take your own rubbish and leave it clean as like you entered it, it felt more like I was renting it and not for a holiday, staff well reception it’s like a ghost room never seen them even on Monday when I left so they could collect the paper I had to sign, the car park needs to be updated should use swipe cards so you don’t have to get out of your car with a key than jump back in to drive under, could have a bigger shower they have enough room, bedroom door to the lounge room didn’t shut properly needs to be fix, need to replace dining room chairs they have a dirty smell
Near to shopping centre and public transport and had car space available
Stayed in August 2024
Guests also reviewed these properties:
-
Best Western Soibelmanns Lutherstadt WittenbergLutherstadt Wittenberg, Germany
-
Hotel PodgorkaPodgora, Croatia
-
Hotel HermicaTampere, Finland
-
Alojamiento Alberto MagnoSantiago, Chile
-
Hotel MaxPrague, Czech Republic
-
Talofa InnApia, Samoa
-
Eden Villa PhuketBang Tao Beach, Thailand
-
Villa Golf ISant Julià De Ramis, Spain
