Communication between booking.com and oaks. We were charged parking when it was communicated days before our arrival and acknowledged that we didn't need one . The card was charged extra for car space , but refunded when I advised them. Showerhead in one room was also stuck on jet and didn't have normal stream, and TV had no reception, only stayed 1 night, so not concerned. Staff at the front desk were not overly friendly or helpful, and I expected a bit more considering what we paid per night .

The room itself was lovely , clean and tidy, a good-sized lounge and kitchen, and we had an amazing view of the story bridge and city view. Location was close to Southbank and a 10 min walk to central station, 5 mins to Queen Street mall.

Stayed in April 2025

Bathtub scratched and small holes Couch stains

Location

Stayed in April 2025

Indistrial noise from the river (Oaks cant help that :))

Good value for money location

Stayed in April 2025

Check in was slow and staff where slow. Any interaction I had with reception took ages

Good location, clean and big room

Stayed in April 2025

We seemed to have a leaking fridge which meant that few times through out the stay there was water on the kitchen floor causing one of us to slip. The beds are quite hard - not intolerable but would be nice for them to be a bit softer. Also no aircon in bedrooms was a bit bad but with the apartment shut up the lounge aircon reached into there by midnight.

The hotel reception manager (didn't get her name) was lovely. So kind and easy to speak to. She went above and beyond to assist us with our request and couldn't have been more satisfied with her help.

Stayed in April 2025

Well located hotel right on Southbank. One bedroom small apartment on the 12th floor which had a comfortable bed, and good soundproofing. Coffee machine with pods, including decaf which I thought was a nice touch. Everything was clean. Front desk staff were lovely and I like that it's staffed 24/7. Nice city and river view from the balcony.

Stayed in April 2025

It was very dated and overlooked construction

Space was adequate

Stayed in March 2025

Excellent location. Friendly staff and clean spacious apartment.

Stayed in March 2025

I found it a little difficult to access the pool, a small handrail would have helped. Couldn't get the hot tub to work.

It was perfect. It was so comfortable, everything needed was supplied. Wonderful view.

Stayed in March 2025

Use of keys rather than cards. The swimming pool size was quite disappointing.

The location was quite central to both sides of the Brisbane River and retail shopping area, and very easy to get around on foot.

Stayed in March 2025

Not enough parking outside while you get the keys to be able to park underneath.

The size of the apartment was amazing. The views were spectacular. Also, in a great location.

Stayed in March 2025

It didn’t smell nice and the microwave was horrible like rotten fish sadly.

Location is fantastic

Stayed in March 2025

The rooms didn’t have a pleasant smell

Great location

Stayed in March 2025

Would have preferred a bigger bed

It was well thought out Loved the balcony and the view

Stayed in February 2025

It was poorly maintained. The shower was terrible. The frame of shower cubicle was filthy. The light had been changed holes in the ceiling. Towels were old and smelt stale. The parking was so difficult

Location was fantastic.

Stayed in February 2025

Car parking to small

Stayed in February 2025

Our first room was WAY too small and shouldn’t be for more than 2 people. We r staying there again this week so we hope to get a suitable room first time this time.

Once we moved to a more acceptable room it was fantastic. Great amenities and friendly and helpful staff.

Stayed in December 2024

fan in the bedroom was broken

view was lovely, location was super convenient and room was neat and tidy

Stayed in February 2025

Cost of parking

Value for money

Stayed in November 2024

No complaints

Location was great. Apartment was clean and well maintained

Stayed in February 2025

Views. Lots of Space, lounge room, kitchen, bedroom and bathroom. So good to spread out. Pay tv, so much choice. Great location short walks to many places and a convenience store and bottle shop next door.

Stayed in January 2025

There was nothing to complain about

Receptions was so lovely to deal with

Stayed in February 2025

No ice trays or jug to keep cool water in the fridge in the apartment

Friendly staff, great location, pool area was lovely, lifts were very quick even though it’s a big building.

Stayed in February 2025

Parking was tricky, vary narrow and I scraped my car sadly

Staff at check in were amazing and when I told her it was my parent's wedding anniversary surprised us wiht a gift bag!

Stayed in February 2025