22 Carl Heck Bouvelard, Long Island, 4802 Long Island, Australia
#1 of 2 hotels in Long Island
Guests' ChoiceBased on 79 hotel reviews
9.6Cleanliness
9.8
Comfort
9.7
Location
9.6
Facilities
9.5
Staff
9.9
Value for money
9.3
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: March 31, 2025
Alida
United KingdomMemorable stay. A direct transfer connection from the island to Hamilton Island or vice versa would be great.
Excellent customer service & very inclusive Amazing food & amazing service ( thanks to the chefs & the team) Insightful and informative
Stayed in March 2025
Reviewed: February 14, 2025
Katherine
New ZealandNothing at all. We loved our stay
Staff were great. Food was amazing. Location was truly idyllic. Can’t wait for the next time, we’ll definitely be coming back!
Stayed in January 2025
Reviewed: February 5, 2025
Mackenzie
United StatesWhat wasn’t to like about this place! I went here with my husband on our honeymoon, and we rented the villa with the plunge pool. What an amazing time we had! Every meal was fantastic, the staff was so friendly, and it was the perfect place to unwind and relax.
Stayed in January 2025
Reviewed: January 13, 2025
Rachel
United KingdomNothing
Beautiful secluded huts on the beach, small resort which makes it so much better. The views are amazing and the amazing free activities keep you busy during the day. The food was out of this world, couldn’t recommend more.
Stayed in January 2025
Reviewed: January 6, 2025
Sadri
SwitzerlandNot the fault of the resort: Unfortunately the beach (not really sandy, it's a rocky area like most of the islands in the Whitsundays) is currently not in the best condition due to past heavy rainfall which has created rockslides and piles of seaweed/leaves which are not very pleasant when you get into the water for water activities. Constructive comment: We understand the need to limit water consumption as the hotel draws its water resources from rainwater reserves, but it would be interesting to have a water point by the pool to clean yourself when you go out and come back in, especially after a swim in the sea water. Similarly, a small vase of water in front of the villa would be nice to avoid getting the villa floors dirty until you reach the bathroom.
Amazing stay, what a wonderful experience as part of our honeymoon. Staff is so helpful, food is outstanding (breakfast, lunch and dinner)! You feel at home in a cozy island close to the nature. Very exclusive, only 10 villas, 20 people maximum. The staff do their best to please you and everyone has smiley faces and try to do their maximum to please you. The Whitehaven excursion with the hotel is amazing, the hotel's staff is here to assist you with sunshades, suncream, pic-nic and lunch, swim suites (stinger season), etc. they provide all the necessary tools and advices for you to enjoy this magic day at this paradisiac place. Helicopter transfer is a must if you can afford it!! Sad to leave!
Stayed in December 2024
Reviewed: December 28, 2024
Volodymyr
UkraineOn the first night, the neighbors were listening to music that was heard within our bungalow, but it was only a brief moment, and to our luck - they departed the next day :)
Elysian is a secluded, anti-crowded space offering serenity and tropical vibes throughout the stay. The 3-course meal that the chef meticulously crafts for every day, great attention to the staff, and relaxed neighbor guests in common areas make stay a rare experience. My goal was to unwind from busy city life and disconnect from daily routines while replenishing energy and enjoying doing nothing. Elysian was able to do so spectacularly. The hosts make the whole experience unique and energizing, with a positive mood during every interaction. They also do SPA, which is another must-do while on this resort. We didn't travel to the boat/helicopter tours, yet I've seen people coming and going on tours, and they shared that they find it an exciting addition to the stay. After Elysian, it's hard to look at a classic hotel experience if the goal is to relax, enjoy the tranquility, and truly disconnect from the hassle.
Stayed in December 2024
Reviewed: December 27, 2024
Lukasz
PolandNothing
Beautiful place, surrounded by outstanding nature, excellent food and very friendly and helpful staff. We felt like at home
Stayed in December 2024
Reviewed: November 30, 2024
Roberto
AustraliaCannot fault this place. From the incredible food to the attentive and kind staff, truly a phenomenal experience. The dinner was a standout, a delicious three-course meal that exceeded all expectations. The combination of impeccable service and exquisite cuisine made it an evening to remember. I would highly recommend this place to anyone wanting the ultimate relaxation and adventure experience.
Stayed in November 2024
Reviewed: November 14, 2024
Tiago
PortugalIt was all perfect.
Everything was absolutely perfect. Only 20 guests max on the island, there is a calm and peace with the nature that you cannot find some place else. The catering is absolutely fantastic and the staff is so nice, there are not enough words to show how much it all added to a perfect experience. Thank you so much to everyone at the retreat!!
Stayed in November 2024
Reviewed: October 21, 2024
Lois
United KingdomThe most amazing experience; the staff are attentive, friendly and make the whole stay so personalised to you. The location couldn’t be more beautiful and we loved the options for tours and trips with the resort.
Stayed in October 2024
Reviewed: October 19, 2024
Olivia
United KingdomNothing
It instantly feels homely yet far away from day to day life. We really enjoyed being with only a small group of guests, everyone (staff included) were friendly and great to chat to. The food and wine were delicious and every effort was gone to by the staff to make us feel special.
Stayed in October 2024
Reviewed: September 1, 2024
Kathy
AustraliaEverything we stayed 3 nights seen whales turtles fish reef, managed to do a lot of the activities, food and staff exceptional, loved every bit. The beds were like pillow clouds amazing.
Stayed in September 2024
Reviewed: February 29, 2024
Peta
AustraliaWould have been nice to have the option to dine separately on New Year’s Eve as opposed to having to sit at a long table with other guests.
Amazing decor, clean rooms, beautiful food
Stayed in January 2024
Reviewed: January 5, 2024
Felicity
AustraliaTwo very small things could’ve made our stay even better There are 10 villas, so 20 guests but only 10 pool loungers… meaning a few days were spent shuffling between pool loungers when they were available, a little awkward. The other thing was simply that we arrived during stinger season, so we would’ve liked to do above water activities. We had kayaks and paddleboards which were great, but a small catamaran or similar could’ve helped make use of the water further
Stunning location!! Truely a secluded island. The chef prepared delicious meals, catering to requests and preferences willingly. The staff were so helpful and friendly. We loved our stay!
Stayed in January 2024
Reviewed: November 22, 2023
Allanah
AustraliaLovely villas. Private and homely
Intermit and relaxing. Staff were lovely, down to earth people. Food was sensation!
Stayed in November 2023
Reviewed: November 7, 2023
Anna
FinlandThis stay exceeded my expectations. The staff was very friendly and always helpful. It was a quiet but not boring place with good service and options for paddling, canoeing, or snorkeling with very good equipment. The 5.30 pre-dinner hour near the pool with canapes was a great idea. The food was a creative surprise every day, and the cook was more than perfect and had considered my food limitations. There were too many small details that made it so exceptional, for example, the surprise that the chocolates left on my pillow were lactose-free, the good quality complementary wines, the nice clean trail to another beach, the rainwater for showers and the environmentally friendly shampoos and creams offered in the villas. All were carefully planned for a comfortable stay, even for a single visitor.
Stayed in November 2023
Reviewed: October 31, 2023
Jessica
AustraliaAbsolutely nothing!
Private oasis where every little detail was thought of. Food was amazing, service was impeccable and the views were like a dream!
Stayed in October 2023
Reviewed: October 25, 2023
Justin
United StatesAll inclusive - amazing staff
Stayed in October 2023
Reviewed: October 24, 2023
Wiesner
United KingdomWhen weather was poor there wasn’t much to keep us entertained, so a lot of reading!
Staff were amazing, food was excellent
Stayed in September 2023
Reviewed: October 18, 2023
Daniel
United StatesEverything was incredible!! We came for our honeymoon and were blown away by the beautiful surroundings, friendly and welcoming staff, and the absolutely amazing food!!
Stayed in October 2023
Reviewed: October 1, 2023
Karen
AustraliaNot having A beach
everything was perfect The food, staff and rooms and don’t forget about the spa services Only thing I would have loved was to snorkel and swim from the beach The food was so yummy and catered for all request The helicopter ride was such a treat also
Stayed in October 2023
Reviewed: September 20, 2023
Alison
AustraliaStaff were fantastic and happy to be there, the location is stunning! Food was creative and tasty.
Stayed in September 2023
Reviewed: August 28, 2023
Novi
AustraliaThe food, the staff, location, everything was perfect
Stayed in August 2023
Reviewed: August 28, 2023
Paul
Australiathe hobie cat sailing boat wasn't able to be used and this would have been a wonderful location to sail.
the food was superb, varied and healthy and the staff were so friendly and accommodating. From the moment we arrived we felt so peaceful and that we were on an island paradise remote from the hustle of other holiday resorts. Did I forget to mention all the whales!!
Stayed in August 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content