70 Nautilus St, 4877 Port Douglas, Australia
#90 of 225 hotels in Port Douglas
Guests' ChoiceBased on 728 hotel reviews
8.5Cleanliness
8.7
Comfort
8.6
Location
8.3
Facilities
8.5
Staff
9.2
Value for money
8.7
Free Wifi
8.2
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: August 5, 2023
Wendy
AustraliaPeople upstairs had a toddler which they let run around early in the morning.
Facilities were very clean and easy to use. Pool towels provided so we didn't take wet towels home.
Stayed in August 2023
Reviewed: August 4, 2023
Ray
AustraliaTropical aspect with well manicured gardens
Stayed in August 2023
Reviewed: August 4, 2023
Masami
United KingdomNot so many eating places around.
Tropical landscaping making us as well as the birds happy.
Stayed in July 2023
Reviewed: July 28, 2023
Sheryl
AustraliaThe fridge in our apartment looked old and tattered on the outside. The second bedroom was positioned next to the road so was noisy at times but that did not deter our stay.
The apartment had everything we could wish for. It was large and very comfortable. We especially enjoyed the balcony outlook onto the tropical garden. The lagoon pool was amazing and we spend a lot of time there. We loved that there was a bbq area in the pool area. We will return if staying in Port Douglas again.
Stayed in July 2023
Reviewed: July 17, 2023
Erin
United StatesLots of space within the apartment. Beautiful pools. Friendly staff
Stayed in July 2023
Reviewed: July 11, 2023
Emily
AustraliaNo food on-site. The threat of additional cleaning fees if we didn’t take the rubbish out or wash the dishes.
Kitchen needs an inventory. Appreciated the pool towels.
Stayed in July 2023
Reviewed: July 10, 2023
Elysia
United KingdomThe property needed a good clean which we did when we arrived. Lots of small bits broken such as light switches hanging off, cooker missing ignition button, dirty pan although this was replaced on request, cooker head covered in thick grease (which we cleaned). One section of shutters in the living room did not have fly screen so could not open them leaving the room dark without lights on. If these small issues were rectified paradise links would be go from good to excellent. Especially with the cost paid to stay here.
The staff were extremely friendly and helpful. The pool area was really nice and they also provided games etc. Good size rooms, stayed in a one bed apartment with lovely surroundings and very aesthetically pleasing from the outside.
Stayed in July 2023
Reviewed: July 6, 2023
Nicholas
AustraliaOur villa was tired and is in serious need of updating. Everything was clean but the overall appearance is very dated and run down in places eg the kitchen appliances and toilets.
The property is conveniently located in Port Douglas and in walking distance to the 4 mile beach. Our villa was well laid out and spacious for our family.
Stayed in July 2023
Reviewed: June 30, 2023
Gordon
United KingdomIt was a lit it further away from the centre of town that we expected. However it was a nice walk along the beach into town in the morning and the taxi/bus was easy and reliable. Didn’t realise there wasn’t a bar on site but that wasn’t a big deal
It was quiet.
Stayed in June 2023
Reviewed: June 28, 2023
Lian
New ZealandThe single beds could have been bigger.
Beautiful and quiet surroundings, nice layout of the resort.
Stayed in June 2023
Reviewed: June 24, 2023
Shona
New ZealandThe tropical gardens, the pools were awesome, the staff at reception were very helpful.
Stayed in June 2023
Reviewed: June 21, 2023
Gözde
Germanyif you don’t have a car, it’s a bit a difficult to reach to the hotel and it’s not very close to the city center. There was no catering option so either you have to cook in the apartment or eat outside all the time.
The pool was awesome! We stayed at an apartment so it was like one big living room, kitchen full with utensils, a bathroom with washing machine and a dryer and our bedroom. It was 10 seconds to the pool. Also, staff was very helpful and nice.
Stayed in May 2023
Reviewed: June 19, 2023
Bridget
AustraliaWindows were wooden shutters, would prefer glass windows in the bedroom to help with better sound proofing as sprinklers and rain was very audible during the night.
Pool and facilities were great, good sized apartments. Staff were very friendly. Beds very comfortable and big!
Stayed in June 2023
Reviewed: June 15, 2023
Hannah
AustraliaMy partner and I were very uncomfortable sleeping with two single beds put together. It was very hard for a good nights sleep.
We were greeted with spa vouchers and a bottle of champagne upon our arrival. The place was spacious and felt like home away from home. We were upgraded so we had a beautiful view overlooking the main pool from our balcony. Amenities were great. You can cook your own food in the kitchen and do laundry as well as a dryer. It was also a short drive to Port Douglas. The place was kept clean, had ceiling fans and had aircon. The staff member were very friendly and also helped with figuring out how to use the dishwasher as it wasn’t turning on for us.
Stayed in June 2023
Reviewed: June 14, 2023
Daniel
Australiabest to have a car to get into town
great double rooms joined together. excellent air-conditioning. easy to park the car next to the apartment. very close to the beautiful pools. lots of great options for different aged kids.
Stayed in April 2023
Reviewed: June 13, 2023
Mrs
United KingdomVery good value, so peaceful, lovely room. Short drive to Port Douglas with lovely restaurants. Easy after hours check in.
Stayed in May 2023
Reviewed: June 13, 2023
Martial
Australiabeach is only 10 min to walk to, nice pool, quiet, friendly staff!
Stayed in May 2023
Reviewed: June 7, 2023
Senyi
AustraliaThe TV was the size on a monitor, so not very good to watch things on, it also wasn't smart so weren't able to use Netflix or anything like that. The bathroom didn't have ventilation, so the room would fog up everytime we showered. The sound proofing was also really awful. We got lucky most nights, but one night a couple was arguing almost until midnight, and you could hear it all through the wall.
The people at reception were lovely. The room itself was quite nice. The balcony gave us a really nice view of the rest of the resort and the pool. There are several pools you can swim in with different temperatures. Overall it was a very comfortable stay.
Stayed in June 2023
Reviewed: June 2, 2023
Rod
AustraliaLittle bit dated, but comfortable
Whilst the location was a bit far out, it was lovely and quiet. Landscaping and pool were lovely. Staff were excellent.
Stayed in June 2023
Reviewed: May 29, 2023
Nigel
United Kingdomnothing best place to stay for the money
amazing
Stayed in May 2023
Reviewed: May 25, 2023
Isabella
AustraliaThe room was a bit squishy and the TV very small.
The pool was amazing and the bed super comfy.
Stayed in May 2023
Reviewed: May 25, 2023
Scott
AustraliaAllocated parking near to room
Port Douglas
Stayed in May 2023
Reviewed: May 23, 2023
Nigel
United KingdomLeaving should of had longer
Every think
Stayed in May 2023
Reviewed: May 21, 2023
Ana
United KingdomNo food facilities. It would be nice to have at least a place for breakfast. Location could be better - close to the beach but quite far from town (1h20m walk) and no street lighting. No communication with staff. Sent a few messages with no reply.
Staff was friendly and welcoming. Nice room but a bit small. Close to the beach.
Stayed in May 2023
Reviewed: May 20, 2023
Mathildemz
FranceFriendly receptionist, lovely attention from the hotel, nice outside area and very well located. We also really appreciated the restaurant/bar suggestion from the hotel as we didn't really know where to go and had a fantastic night out.
Stayed in May 2023
Greensboro, US
Sausheim, France
Chandīgarh, India
Avola, Italy
Pratola Peligna, Italy
Renwick, New Zealand
Umag, Croatia
Bowen, Australia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content