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  5. Reviews of Penthouse Palace - Luxurious Harbourview Location

Reviews of Penthouse Palace - Luxurious Harbourview Location

9/15 Government Road, 2315 Nelson Bay, Australia

#126 of 211 hotels in Nelson Bay

Guests' Choice

Review Score

Based on 17 hotel reviews

7.3

Score breakdown

  • Cleanliness

    7.7

  • Comfort

    6.9

  • Location

    9.9

  • Facilities

    6.9

  • Staff

    7.6

  • Value for money

    6.4

Verified guest reviews from real Bookers

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Showing 1 - 17

  • Reviewed: March 3, 2025

    8.0
    Great location.roof top pool amazing
    • Leisure trip
    • Travelers with friends
    • Four-Bedroom Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    Lack of toiletries. Empty gel/ shampoo dispensers in showers. 3 rolls of toilet paper for 3 nights 5 adults. No spare left at property Iron that didn’t work. Staff did drop off another iron after contacting them Had to wait half an hour past check in time for keys as they were not left where stated

    Location. Roof top pool and spa

    Stayed in March 2025

  • Reviewed: October 24, 2024

    8.0
    Great location- great space - had a great time
    • Leisure trip
    • Family with young children
    • Four-Bedroom Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    No handles/railing in bathroom and pool and spa areas to get in and out

    Location and spacious

    Stayed in October 2024

  • Reviewed: October 11, 2023

    8.0
    Very comfortable and relaxing
    • Leisure trip
    • Family with young children
    • Four-Bedroom Apartment
    • Stayed 5 nights
    • Submitted from a mobile device

    Some of the kitchenware and fixtures need to be checked

    Amazing view and the distance to the main hub

    Stayed in August 2023

  • Reviewed: August 20, 2023

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Four-Bedroom Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    We were unable to use the spa for the last full day of our stay as it kept tripping the power.

    Location is excellent. The size of the penthouse is fantastic.

    Stayed in August 2023

  • Reviewed: August 8, 2022

    8.0
    Very Good
    • Leisure trip
    • Group
    • Four-Bedroom Apartment
    • Stayed 3 nights

    The property was spacious and in a great location but definitely needs a full commercial clean.

    Stayed in August 2022

  • Reviewed: July 14, 2022

    8.0
    a fantastic place to stay
    • Leisure trip
    • Family with young children
    • Four-Bedroom Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    Location and Views were fantastic

    Stayed in July 2022

  • Reviewed: April 4, 2025

    9.0
    Had a wonderful time.
    • Leisure trip
    • Family with young children
    • Four-Bedroom Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    Great location and view, modern.

    Stayed in April 2025

  • Reviewed: September 15, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Four-Bedroom Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    We could only stay 2 nights

    Great place to stay and fantastic location

    Stayed in September 2024

  • Reviewed: January 2, 2024

    3.0
    Good but dated and very dirty
    • Leisure trip
    • Family with young children
    • Four-Bedroom Apartment
    • Stayed 10 nights
    • Submitted from a mobile device

    The layout was good

    Close to all activities

    Stayed in January 2024

  • Reviewed: December 24, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Four-Bedroom Apartment
    • Stayed 4 nights
    • Submitted from a mobile device

    From the moment we arrived, this penthouse stay exceeded every expectation. The breathtaking views were just the beginning of an unforgettable experience.The amenities were top-notch - the private hot tub and pool overlooking the bay were absolutely breathtaking. Communication with the host was seamless. They were incredibly responsive and accommodating, ensuring our comfort throughout the stay. What truly made this experience exceptional was the genuine warmth exuded by the hosts. Meeting the host and their partner at checkout was like bidding farewell to friends, leaving us with a desire to return.

    Stayed in December 2023

  • Reviewed: October 17, 2023

    9.0
    The place was beauty fully presented as it has been advertised.
    • Leisure trip
    • Family with young children
    • Four-Bedroom Apartment
    • Stayed 2 nights

    liked every thing

    We liked the size of the property and 2 bedrooms with it's own toilet and shower. also the spa and the swimming pool and the entertainment area.

    Stayed in October 2023

  • Reviewed: December 24, 2022

    4.0
    Disappointing
    • Leisure trip
    • Travelers with friends
    • Four-Bedroom Apartment
    • Stayed 4 nights
    • Submitted from a mobile device

    The cleaning of the property was so poor. I have contacted the property manager few times but no answer I saw him only once when he gave me the keys and promised to be easy to reaching out when necessary but never happened.

    Location only

    Stayed in December 2022

  • Reviewed: December 12, 2022

    10
    overall its nice to stay there
    • Leisure trip
    • Family with young children
    • Four-Bedroom Apartment
    • Stayed 2 nights

    The check-in is not a smooth process because you did not check the cleaning of the property and the keys

    When we arrived at the property, the keys were not in the mailbox as instructed in the email. So we have to call, and the staff came.

    Stayed in December 2022

  • Reviewed: April 21, 2023

    4.0
    disappointed we could not use rooftop in the evenings, not a great value for price
    • Leisure trip
    • Family with young children
    • Four-Bedroom Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    lights at rooftop didn’t work so could not use facilities in the evening. despite multiple request, it was not fixed during our stay

    generous size

    Stayed in April 2023

  • Reviewed: December 2, 2023

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Four-Bedroom Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in November 2023

  • Reviewed: May 28, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Four-Bedroom Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    There are no comments available for this review

    Stayed in May 2023

Showing 1 - 17

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