No dishwasher

Situation

Stayed in February 2025

No free wifi, no dishwasher, keys not at location was difficult. Netflix worked in bedroom but not in lounge area found this out just before we left

Aircon

Stayed in December 2024

Check in was very complicated and unclear. No WiFi was a disappointment and the TV connection was horrible, 3 channels worked without glitching. There are no openable windows so if you want fresh air to come in you need to leave the sliding door open, which has no screen so flies and everything will come in. The curtains were very hard to open and close and didn't seem to want to budge when being moved.

Great location and view, comfy bed and modern kitchen.

Stayed in November 2024

A little run down - bed was uncomfortable and had 1 ripped sheet . Not enough towels for 7 nights . Kitchen basic .

Location - excellent Pool and spa pleasant.

Stayed in August 2024

There's no WiFi which in today's market is not good. This was the 2nd most expensive accommodation we stayed in, after the Treasurey in Brisbane, and was the only place not offering WiFi.

It was quite spacious and well equipped

Stayed in August 2024

The glass door and windows were really dirty. We couldn't open the door from the bedroom to the balcony. The curtains in both rooms are difficult to move Only one wine glass! But 3 champagne glasses.

We've stayed here before as it's a comfortable unit and convenient to the beach, surf club, restaurants and cafes. You can park your car and not use it again. Very comfortable bed! Great having 2 TV's. Nice ocean view from the balcony.

Stayed in June 2024

Having to pickup keys & dropoff at different location.

location & nice apartment.

Stayed in April 2024

No dishwasher . No where to hang towels in the bathroom . The ad js misleading referring to a private pool. The pool is the resort pool it is not for solo use as the word private indicates .

Great location .

Stayed in February 2025

Carpet in the bedroom is old and because of this it smells a bit, utensils and some kitchenware needs replacing. Both bed side lamp shades were broken and strategically balanced on the base so as soon as you touched them they fell off, do not want to be blamed for this, Apartment is quite dated and could do with a lick of paint to refresh.

Location was excellent

Stayed in February 2025

This listing is misleading. It is not part of Sandcastles Resort, it is just a private apartment located in the same building as Sandcastles Resort (the actual Sandcastles Resort rooms are much nicer and they have friendly staff!). Upon check in, we found the room to be dated and not clean (sand on the couch is not acceptable, period). You could tell the room had been at least wiped down (unsure if they used cleaning products or just a wet rag) as there were smear marks over the fridge and shower walls. There is a rug in the lounge which looks so old and dirty, I think if you tried to pick it up, it would fall to pieces in your hand. Plus a build up of dust behind the bedside tables. The stools in the kitchen are rusty which is also unacceptable (see pictures). There's also no WiFi which in 2024 is not something I even check for on a listing but from now on out I will be checking to see if the owners of accommodation units are up with the times (a lesson for me). Although WiFi isn't the be all and end all usually, for those travelling and using roaming or relying on WiFi, having it in your accommodation is actually an important factor (even the option to pay for it would be better than nothing!) The carpet in the bedroom looks to be from the 50's and we believe this is probably the reason why the apartment had a strange smell. Upon check out, when we found out we'd been totally mislead (see below for context) we informed a lady at First Holidays and she did not care at all, in fact was quite rude and abrupt over the phone...as the owner of this property I wouldn't be happy with that level of service from the team managing my property, although, I don't think the owner has much care towards this property anyway. Context: we booked this room via booking.com quite last minute. I'd previously been looking at Sandcastles Resort and when it came time to booking, this ROOM/lisitng in particular came up as highly rated.

The location was the only good thing about this property.

Stayed in October 2024

A fabulous private room with sunrise and beach views. Walking distance to shops, restaurants, beach and across the road from Surf Club.

Stayed in July 2024

The room was very tired and not what I was expecting from the photos marketed

Location is fantastic for easy access to everything

Stayed in May 2024

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Stayed in January 2025

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Stayed in July 2024

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Stayed in January 2025

There are no comments available for this review

Stayed in November 2024

There are no comments available for this review

Stayed in April 2024