Checking the room facilities before allowing a guest to check in.

The staff at this hotel were fantastic and so helpful, however our shower and tv were both broken upon check in. They certainly tried to help us but this should have been noticed before check in.

Stayed in August 2023

My car was damaged in the QT car park, and when I requested security camera photos, I was told it's a blind spot. This is puzzling as I parked in the middle of the car park, which I didn't expect to be a blind spot.

Nothing

Stayed in October 2023

The room was beautiful. The bed was so comfortable. The view was amazing.

Stayed in October 2023

bed pillows room was a bit tired, needs a paint. tv didn't work for first night. road works all around the hotel

great service

Stayed in October 2023

There is a massive construction site right in front of the building. Very noisy drilling and hammering starting early in the morning.

Love the decor and the staff are fantastic!

Stayed in October 2023

Bathroom fittings fell off

Clean well presented

Stayed in September 2023

Staff went over and above. The service was excellent and the property was above expectations for the price paid.

Stayed in September 2023

room was in poor condition, not cleaned well

location

Stayed in September 2023

Everything

Stayed in September 2023

There's construction happening around the hotel, without adequate signs of how to enter, and there's no separate pedestrian access that's clearly laid out, and no lighting around the construction/entryway at night. The aircon in our room didn't work and when we called reception they told us to open the balcony door, and they'd send someone to fix it while we're out. We got back really late at night, the aircon wasn't fixed, and when we checked out the next morning the morning staff at reception weren't aware of the issue.

Other than the construction and broken aircon, it was alright. The room had 2 bathrooms which was great.

Stayed in September 2023

Rooms a major let down. Toilet door wouldn’t close, dents scratches that should be there, poor Reno from old hotel

Trendy foyer

Stayed in September 2023

Better menu at restaurant

N/A

Stayed in September 2023

Staff were extremely unprepared and inexperienced. We waited for 25 mins to get checked in - there were two staff working and only 3 or 4 people ahead of us, it shouldn't have taken this long at all. The staff member who checked us in repeated things like the WiFi details and asking if we needed more than one carpark, but neglected to tell us what floor our room was on, and insisted on processing our booking (two rooms) as two separate transactions. The hotel bar wouldn't serve us cocktails at 10pm on a Saturday "because it was too late at night". The bar was not full and there were three bartenders working. On checkout, this process took almost 20 mins, as the staff member had incorrectly overcharged me by $27 for each room. I don't understand how the price hadn't come straight through with the Booking.com transaction. The staff member initially tried to justify the additional cost as a credit card booking fee, and I had to challenge this. Communication about how and when the refund would be processed was unclear and I was concerned about whether I would receive the funds. Will not be recommending QT or staying there again.

Stayed in August 2023

Such a beautiful spot to stay and the facilities are fabulous.!!! If you want to spoil yourself stay and make sure you check out the bar/dining area its absolutely stunning.

Stayed in August 2023

Having to pay for parking.

Very clean and gorgeous decore. The bed was extremely comfortable. And very good quality extras like robes, coffee machine and dyson hair-dryer etc.

Stayed in August 2023

The bathroom walls had strands of long dark hair in shower and near towel rack. The bathroom also had a strong smell of urine near toilet. Was not cleaned properly. Very disgusting. The breakfast service was so slow and the food disappointing.

Location

Stayed in August 2023

No wifi, no tv and the room service food was terrible.

Been there before and loved it. Rooms great and bar fabulous

Stayed in August 2023

Nil

Great place to stay . Good value for money , great restaurant awesome breakfast

Stayed in August 2023

bathroom water not hot and running very slow, can not shower......

location good

Stayed in August 2023

Access was terrible, although this was due to road works. Room was a bit drab. Have stayed in couple of hotels in the area which were better value for money.

Bed was very comfortable.

Stayed in July 2023

As above

We got stuck in the lift We had no heating Power kept going out We were told to check out and find another hotel This is a shame a we alway stay at Qt whilst in canberra

Stayed in July 2023

A few minor issues. The gym was about a 8 min walk from the hotel and you need to ask the staff for a pass which you can scan at the Club Lime entry. It’s a little confusing but manageable, and the Club Lime gyms are quite nice and way better than the usual hotel gym, so probably worth the walk. The main ceiling light and one bedside light did not work but I still had other light sources which sufficed. The bathroom was clean but the shower was a little grimy. I think the tiles could have done with a clean, mainly just the grout. I only stayed one night so I just didn’t use the shower. Now, the room service could have just been a one off but I found it to be quite flavourless unfortunately. I ordered the ‘Our Green Bowl’ and just expected a little more love rather than cold falafel from a packet. Im sure the actual restaurant at the QT hotel is better.

Beautiful and quirky lobby, typical of the QT brand. Helpful and friendly staff. Big room with complimentary T2 tea and Nescafe pod coffee. Dyson hair drier in room and Dyson straighter upon request. Nice big balcony in my room, although view of construction site during the time of my stay. Comfortable bed with crisp white bed linen.

Stayed in June 2023

The room was run down. The powerpoints didn’t work. The TV was missing certain channels so we couldn’t watch the AFL.

The beds were comfortable. The location was great.

Stayed in July 2023

Not the property’s fault but Apple Maps has to complete wrong location, we always get lost when we go there

Always great wouldnt stay anywhere else.

Stayed in July 2023

Roadworks

The location and decor

Stayed in July 2023