Room Service food wasn’t great

Fresh modern and clean

Stayed in September 2022

the room was right on the lift well and we got very little sleep.

Stayed in September 2022

The rooms were tired/ dated, dusty and needed a good clean/revamp/ update.

Lobby, entrance a restaurant/ food & service was very nice. Dyson hairdryer was fantastic

Stayed in October 2022

The shabby, unkempt room

The entry and restaurant

Stayed in October 2022

Unfortunately there was no sound proofing between rooms, it was incredibly loud overnight with people returning to their rooms and the noise of the lift. You could easily hear conversations in the next room.

A lovely hotel with friendly staff in a central location.

Stayed in October 2022

nothing

the ambience

Stayed in September 2022

Carpets need replacing Toilet paper is thin and cheap Restaurant is expensive, not value for money

Mini-bar

Stayed in October 2022

Bar staff and restaurant staff seemed very stressed. Not friendly or happy or welcoming. Reception staff were better but knew nothing about how to get around or even which direction to walk in when heading for the city.

Location was good, room was fine, breakfast was ok. It was all ok. Not great, not terrible.

Stayed in September 2022

Didn't have any problems

All of it

Stayed in October 2022

view

Stayed in October 2022

Nil

Clean, tidy and comfortable

Stayed in October 2022

There was rubbish that stayed in the floor by the lifts in the lobby for over 24 hours. Not a great. Other hotels (Ovolo) have free bikes to borrow and ride. Lacklustre greeting on arrival from reception staff. Bar staff grumpy and refused to make us a cocktail at 10pm when we arrived back after a student function with our daughter at ANU (Friday night, 7th Oct) Said it was ‘too late’ to order a Margurita. Would only offer wine or beer. Unusual behaviour from those who work behind a bar?

Stayed in October 2022

When we checked in we were offered a 'Lake View' but instead got a low level room overlooking a vast flat concrete roof. Calling reception often went answered and then when finally answered I was told they were checking guests in. So, other guests already 'in' had to wait. Calling room service also went answered and/or put through to a mail box. Calling the front desk was the only way to order. Order took well over an hour to arrive and after complaining I was told the desk manager would be bringing the order up himself. Despite ordering two meals there was one set of cutlery and one napkin. The kettle in the room didn't work. I'm sorry to report this as I had high expectations of QT, having recently stayed in the QT Newcastle which was excellent. QT also charge $20 to park in their own underground carpark.

The bed was large and comfortable.

Stayed in October 2022

Outdated decor and feel of rooms

Proximity to university

Stayed in September 2022

Decor in rooms was unusual and outdated

Nice Staff

Stayed in October 2022

Paid for a King Bed package and when we jumped into be we found we had two smaller beds pushed together, highly uncomfortable!

Liked the view and proximity of the hotel along with the cleanliness.

Stayed in October 2022

The QT’s prices have gone up a lot lately - I do not feel that 350 a night was good value for what as got. The hotel does not have many facilities and the room is nothing special. Parking was extra, as was breakfast. Our bathroom fan would not turn off and was very noisy. The water pressure was so low I couldn’t get the shampoo out of my hair.

Central location, great lobby area.

Stayed in October 2022

the restaurant was expensive and very ordinary

the location is exceptional

Stayed in October 2022

Intolerably saggy beds. Gave up to pain and had to use pillows and a cushion on the floor to get any sleep at all.

Excellent location with views and easy access to city attractions. Staff were helpful and accommodating. Excellent room service, facilities and equipment.

Stayed in October 2022

SOME breakfast staff need more training in terms of behaviour...talking and laughing within earshot of customers. This I think shows that there is really a shortage of staff in the hospitality industry.

Location and the view from our room

Stayed in October 2022

We are 2 parents with 2 kids aged 15 & 13. We had a lovely large comfy bed but the kids had a tiny sofa bed to share that had a very old and thin mattress that when lying on all you could feel was the springs sticking into your body like torture quite honestly. For the money being charged per night that is outrageous as we were happy to pay for a lovely hotel but that really took all the shine off our stay. The hotel did provide another single bed but my son still had to have 4 nights of discomfort. Everyone at hotel lovely and they appeared to do what they could so no complaints there. Please just stop doing that to family groups paying for good nights sleep please as it’s not fair or reasonable to do so. Thanks Chris

Tbh everything was good apart from one issue which needs to be resolved for future travelers.

Stayed in October 2022

blackout curtains need replacement

nice room comfortable bed

Stayed in October 2022

Room & bed

Stayed in September 2022

Perfect location for walking to Vommonwealth park and restaurants

Stayed in September 2022

everything was to our satisfaction good location made our trip to Canberra very enjoyable

all went well

Stayed in September 2022