Front desk staff need testing on engagement, first impressions and helpfulness

Great location

Stayed in May 2024

security just stared at you with no conversation. creepy no hot water one morning with no repair eta

location was best. close to city attractions barista at 6am made beautiful drinks gina @ reception was friendly and shared good tips on places to visit

Stayed in May 2024

Rooms were basic (and we were in the big king room) and not laid out well, not heaps of room for suitcase. No where to hang bath towels and the view- well a worksite opposite with fluro lights left on 24/7 was a real delight. It is also extremely noisy, not sound proof glass/room at all. Bed was slightly dippy and the waterproof underlay was hot to sleep on. They gave us 1 tiny milk and didn’t replace when room was serviced I also trod on a piece of glass or something sharp the first day in the bathroom and it is now embedded in my heel, also no where to place makeup bag without taking up the whole space. Plenty of other nicer places to stay close in the cbd.

Firstly location was fantastic Service was lovely and staff were friendly however they do not answer phones- I rang 6 times and was on call waiting for over 20 minutes when I tried to call.

Stayed in April 2024

Bar not open

Location

Stayed in February 2024

Beds made up with waterproof underlay which rustled when we moved and felt hot and uncomfortable to sleep on. Rooms carried street noise.

Roomy bedroom with good sized bathroom. Well located.

Stayed in April 2024

Can be very noisy in the weekend

Location

Stayed in April 2024

rooms whole hotel very dark

location roof top bar

Stayed in April 2024

No pool or spa options. Roof terrace closed off one night.

Location Breakfast was fab.

Stayed in March 2024

The bed and pillows were very uncomfortable. There were no slippers in the room. There was no make-up mirror in the bathroom. Also it was so noisy it was impossible to sleep. The bathroom opened into the room, which was very disturbing. Breakfast was served on the table, it was not a good breakfast at all, there was no variety. It wasn't like a five star hotel. The doorman in black clothes greet you but does not help you at all with carrying luggages. It was like a night club rather than a hotel. It was very dark inside and there was always upbeat music everywhere.

only location

Stayed in April 2024

- Loud obnoxious music EVERYWHERE. Sad attempt at hipness, what manager thought this would be a good idea? Even different music in reception vs elevator vs room floors. Makes everybody stressed out the minute they step into the place. To top it off 'quirky' messages in a russian accent over the speaker in the elevator, which would be funny if it was funny but it's again so forced. Just gets you out of whatever flow or chill mode you'd been in. - Reception always understaffed. And the slowest computer system I’ve seen in any hotel anywhere. - Dark dark dark. This is where vampires dwell lol. But really; what a depressing form of 'luxury'.

Definitely a hotel.

Stayed in April 2024

Too dark and moody.

Great location and friendly staff. Hotel was comfy but too moody…. Room was quite dark and industrial. However, its was clean and central.

Stayed in April 2024

We were meant to have city view. We just got a view of the building next to us

Stayed in April 2024

I’m not sure how properties get their star rating but this did not feel like 5 star. Would say 4

Clean and central

Stayed in April 2024

I am surprised there was no Easter decoration or any chocolate egg.

Great Location, very comfortable bed - we are regular customers.

Stayed in April 2024

Stayed on Formula 1 weekend, paying extremely high prices compared to usual. Service was particuarly bad, and disappointing attitude of multiple employees. Not good enough for a 5 star hotel. Was no offer to take our bags, pillow and table had a stain on arrival, room wasn't made up on second day of stay, no offer to book taxi upon checkout. Poor design in bathroom with only 1 rail to hang 2 towels, no where to hang robes. No slippers provided until requested. Very cheap material robe and slippers not 5 star standard. Only 1 bag rack and some complimentary water bottles would be good, and expected for a hotel of this price. Also, annoying phone that is not intuitive and dialling 9 the (universal standard) doesn't call reception. Prompted to install an app instead and limited hotel info via the tv. Some clearer instructions rather then trying to be fancy would be more user friendly, then buttons like "feed me" & "help me" on the remote.

Location is excellent and the hotel is modern, room is pretty good but lacking some things. Very comfortable bed, good lighting in the room (apart from bathroom not great for makeup), air con bit slow to get going but worked well. Decent window from level 2 room.

Stayed in March 2024

Definitely not 5 stars best 3 stars They use takeaway cardboard products for in room dining Very slow services not very friendly and did not care when mentioned at reception Bed mattress was sub standard Instead of trying to be cool place focus on the service please

location was good

Stayed in March 2024

The light in the bathroom shone through to the bedroom. Going to the bathroom at night meant disturbing my partner in the bed by turning the light on.

Location. Comfort was good

Stayed in March 2024

The beds were horrible because they were like a trampoline. If you are used to a great bed and good quality breathable sheets then don’t book here. The check-in staff was rude and when asked about checking out was met with a poor demeanor. The restaurant/rooftop bar didn’t have great service as it took a very long time to get my drink after it was ordered, and the staff seemed uninterested in seating us. The room has no view and I was staring at construction sites. There was police or ambulance sirens all night, which was not pleasant. There wasn’t a great range of amenities and the lighting was so poor for doing make up or literally anything in the room. We couldn’t wait to leave! We stayed at QTs on the Gold Coast and in Queenstown and Melbourne was by far the worst hotel. If you like 5 star or even 4 star with great service then go anywhere else. Also has a hidden policy when asking to check out early and charge a min of two nights. Do yourself a favor if you like luxury and sleep, book elsewhere.

The location was ok

Stayed in March 2024

At 1am while we were fast asleep, we had a call from a person at reception demanding we go downstairs to sort the bill because there was an issue with payment and the receptionist on duty was very rude as he didn’t consider the time of night and the fact that we were asleep. Despite assuring him that I can see a debit on my credit card statement he kept being rude I tried explaining that it must be a system error which was but he was so rude he didn’t want to listen he made us feel like we had committed a crime. When we went to check out in the morning the manager was very apologetic and they didn’t accept the behaviour of Eva the receptionist on night duty. Eva lacks manners and customer services skills.

Stayed in March 2024

Unfortunately our room was opposite construction and the car races from midnight - 2am with a construction wake up was not so good.

Proximity to city, friendliness of all staff, we arrived from airport at 7.30 and our room was ready so appreciative!

Stayed in March 2024

Could not get a hot drink at 10 pm by room service and breakfast was avaerage

Stayed in March 2024

It’s very noisy! We had painters outside our window yelling and playing music from 7am onwards, the doors closing in the hotel are very loud

Stunning hotel. Well equipped. The effort that was put in for the Eras tour was amazing - personalized cookies, cocktail menus, music, friendship bracelets! What a vibe!

Stayed in February 2024

Boiling water from the shower scolded me. Television streaming is hard to use; it is also timed. My show was cut off with ten minutes to go. It then took ten minutes to get back online as there was limited access to places within the hotel TV system. Very rude staff on the desk.

Central location.

Stayed in February 2024

Noisey due to construction work across the road. After some convincing staff, we were offers to move to a higher level.

Location

Stayed in February 2024

There needs to be better lighting in the lifts. They are too dark which feels unsafe and would be very unhelpful for anyone that is sight impaired. Please consider improving this.

Stayed in February 2024