All the staff were really helpful and lovely - the room was very clean - loved the modern vibe of the place

Stayed in October 2023

Our initial room (519) was very small. Not really enough size for two adults to live around comfortably. The room is located next to the fire stairs which impacted the overall size of the room. When I asked at reception to move rooms it was no problem and the staff member was very helpful. Room 615 was a lovely room.

Perfect location. Amazing staff. Fun, fresh vibe of hotel.

Stayed in October 2023

Nothing

A plus, extremely nice, the room has a feeling that is hard to explain, modern, stylish, sexy

Stayed in October 2023

nothing, it served its purpose

location and feel

Stayed in September 2023

food at rooftop bar was ok nothing amazing, but I really enjoyed my 'Porn Star Martini'. Main restaurant was too expensive for us to dine at.

bed and pillows were excellent

Stayed in September 2023

From the moment we checked in to check out our time at the QT was amazing. Staff at check in were so lovely, beds were one of the best we have slept on in a hotel and the roof top bar is perfect. Thank you...we will be back for our next special occasion!

Stayed in September 2023

Couldn't open the window so felt a little stuffy at night

Lovely decor, clean room, friendly staff, great location for our needs.

Stayed in September 2023

Nothing.

The location was perfect, central, and close to everything. The room was large and airy with natural light. The bed was very comfortable and the bathroom products were quality. The room service was responsive and very good and the staff were sensational.

Stayed in September 2023

a bit pricey!

the breakfast and rooftop view

Stayed in September 2023

No quiet place in lobby area to do a video call.

Staff. From the valet and concierge to the admin team, the staff were exceptional.

Stayed in September 2023

Very dark lighting. No complimentary water in the room.

Great location and nice and clean. Very quirky decor. Nice rooftop bar.

Stayed in September 2023

Great location. Very comfortable, clean and modern.

Stayed in September 2023

The tv in our room kept switching off

Decor, location and staff were exceptional

Stayed in September 2023

Nothing

Everything rooftop bar restaurant dinning was amazing

Stayed in September 2023

That I couldn’t stay longer

The breakfast was exceptional. The food was of of a high standard and the staff the staff were friendly, polite and provided attentiveness to the table that showed high quality hospitality service skills.

Stayed in September 2023

Roof top bar was a great setting. Staff very friendly. No pressure to move on when bar became busy. Great location and close to restaurants we had booked at.

Stayed in July 2023

Beautiful design features. Roof top bar. Great rooms.

Stayed in September 2023

Room service is pretty limited and for the price of rooms I kind of expect a 24 hour service.

room, views, rooftop bar, friendly staff

Stayed in September 2023

I didn’t have more time to stay there

Designed elegantly

Stayed in September 2023

Check out very busy and appeared understaffed

Stayed in September 2023

No complementary water on arrival. People travel for hours for an interstate trip, water would be a nice (inexpensive) touch. Breakfast on the last day was very frustrating. We approached the greeting point and observed a young man biting his nails and standing over the till. He was delighted to tell us breakfast was included (this was our third day, we knew what we’d added to our stay already) and asked if we had any table preference. We were seated and offered a drink by another person. After that we observed others being seated and served, lots of chatting at the till, mobile phones oout, check the footage QT trainers. We were very frustrated as we had a time restraint. Still no one came. In the end my husband had to walk over to the drinks hub where there were 4 staff facing away from the dining area. He informed them we were ready to order. Simone rushed over to take our order. Even that was a problem. The kitchen “rule” was that poached eggs could not be ordered with the farmhouse breakfast. Yet they were able to swap out meat at my request. We were served at a snails pace by the young man who had forgotten us with a passive aggressive attitude and plonked down the plates, no civil ‘apologies about the delay this morning and please enjoy your meal.’ We waiting again for a long time whilst others who came after us had finished and left the dining room. Again, no one came to clear the plates or offer us a coffee, we left eventually and asked for coffees to be bought to our room due to the wait time. The dining room was not busy, the wait staff apologised and told us the young man was ‘training.’ Coffee was delivered 15 minutes later to our room. Again apologies, we were informed the young man had been told to ‘concentrate on the computer learning and not to prioritise the dining room?!’ May I suggest the computer course is moved away from the customer service area and not done at the expense of the hotel guest’s experience of service?

Welcoming reception staff, kindly relocated us to a larger room with a bath when we were disappointed with the smaller room we were initially given.

Stayed in September 2023

I had a couple of little negs this time. Check in was slow. And TV didnt work. I think for the money you pay attention to detail is very important.

I love the vibe...the position in Melbourne is the best. You can easily walk to the Theatres, many great restaurants, shopping. The staff are lovely. Friendly and definitely not stuffy. The greeting when you pull up outside with your car is always the best from the guys at the front door. The rooms are clean and very comfortable. The double glazed double windows block out all the city noise. Makes for a great nights sleep. Have stayed many times and keep coming back.

Stayed in September 2023

It was especially noisy the first night (road noise) but I understand that the Hotel can’t do much about that. The in room food service could be a little more varied.

Beautiful, clean and modern with feeling. Excellent location.

Stayed in September 2023

Newspaper did not arrive as promised. No written information in room and could not access in room dining on screen.

Room and facilities, the lady who spoke to us in the lifts, breakfast

Stayed in September 2023

Amazing location, friendly and helpful staff, great rooms

Stayed in September 2023