Room Service/In room Dining: We used the room service once during out stay and unfortunately, this is what let down our stay. You had to order room service via the app. Which we did. We proceeded with our order, received a confirmation of order, and expected time of delivery to our room (approx. 20 mins after we ordered). And an hour and half of waiting for our order, I ordered again, incase there was glitch with our order…We didn’t mind receiving the order twice as we were really hungry by then. I followed the same process of ordering via the app and another expected time of room delivery (again approx. 20 mins from order time). When the second order didn’t come, I looked for a contact number to phone the kitchen. Unfortunately, there was no number. There was only 1 phone in the room with no contact numbers, so in the end we had to call to hotel, using our mobiles to speak with reception to discuss the in room dining issues. Upon reviewing the internal QT ordering system, we were informed that neither of our orders had gone through to the kitchen. I explained step by step the process I followed using the app and was informed it appeared I had followed the steps correctly but there was no explanation as to why the orders hadn’t been received to the kitchen. Our order was processed, and we received our order shortly after that, close to 10pm. We started the process or ordering around 7pm. Next time, I wouldn’t even bother with the in-room dining, I will just use Uber eats. Something I only thought off after the entire process.

We stayed at QT for a weekend visit to Melbourne recently. We chose QT as we had never stayed before, and it was central to the location where we wanted to be in the CBD and close to the theatres, we were seeing shows at. We were able to source a pretty good deal from booking.com that included breakfast. Check-in: Was fast and easy. Service was impeccable. We arrived early from our flight. At 1pm (ish) and we were able to be accommodated for an early check-in which was great! Our room was fabulous and spacious. We stayed in a king room. The bed was very comfortable (soft Your body just melted into the mattress). The pillows were soft and fluffy and very comfortable also. The room came equipped with a stocked mini bar with snacks/soft drinks/juice and alcoholic beverages. There was a coffee pod machine also, however we didn’t use it (Melbourne has such great coffee!). The cleanliness of the room was of a high standard (being an ex-hospitality employee for 5-star resorts in a past life, I am always observing cleanliness of hotels when staying). The amenities were of a high quality also. The towels are LARGE and fluffy! The room also had bathrooms for complimentary use and an in-room safe. Breakfast: was a la-cart. We chose the hangover from the menu, which consisted of fried eggs/bacon/mushrooms/toast/ chorizo/tomato/hashbrown. The portion size was big for a 5-star hotel breakfast. And we also chose the breakky burger which came complete with little hash browns. The food was cooked to perfection and tasted delicious! Roof top: We visited the roof top bar and had a cocktail. The service was great and the food was delicious. Overall, we enjoyed our stay with QT Melbourne and would stay again.

Stayed in August 2022

Gym facilities could have been better but is sufficient.

Staff were amazing, they called me early to say our room was ready for check-in prior to the advertised time, which is honestly one of the best things a hotel has ever done for me! We were tired! The room itself was a corner bath room which was finished superbly, the bath is amazing and the bed is super comfy. Rooftop is superb. Room service menu is surprisingly good value. Location is perfect.

Stayed in August 2022

Slippers would be good given the floors are not carpeted. Needs better sound sealing between bathroom/toilet and rest of room. Needs some ventilation or air freshener in the toilet

Bring upgraded to executive King suite with bathtub and extra room. Loved the location surrounded by some of Melbourne's best cafes, restaurants and bars. The staff were very professional and friendly. The beds were super comfortable and the sun was beautiful steaming through the window in the afternoon

Stayed in July 2022

didn't have a bath in the room

location was perfect for shopping and eating out. The room was clean modern and comfortable

Stayed in July 2022

ultra busy at times

Modern, stylish and elegant

Stayed in July 2022

The inane talking elevator

Staff interactions

Stayed in July 2022

The gym is too small and hidden away. We missed the breakfast buffet and then they struggled to process the bill at check out because it took them such a long time to charge the ala carte breakfast to the account.

The roof top bar is very enjoyable and nice vibe in the foyer.

Stayed in July 2022

The roof top bar was closed for private function and we were not informed as we were booking or we would not have stayed that night. All guests should be informed as they are making a reservation if the rooftop bar is closed as a lot of guests know this hotel for the roof top bar and it’s VERY disappointing when told on arrival it cannot be used!

The decore and architecture

Stayed in July 2022

room service was slow and limited

funky vibe and magnificent decor

Stayed in July 2022

Your rooftop bar lacked a little ambiance. The drop off out front wasn't great, always filled with cabs.

Location was awesome and staff were excellent. Room was great with plenty of space.

Stayed in July 2022

just the size of the pillows but they is minor

it was funky, clean, comfortable and in the perfect location. good staff too

Stayed in July 2022

Options for movies limited - probably better to have Netflix and streaming services available for sign in

comfortable bed, great food, staff are helpful and there are many small touches that add to the overall vibe and feel of the hotel my absolute favourite part about the hotel was the concierge Chester the dog

Stayed in July 2022

Very Central to the city and a great roof top bar

Stayed in July 2022

Good choices for breakfast

Stayed in July 2022

Breakfast was fantastic and mini bar well stocked

Stayed in July 2022

Nothing - all was perfect.

Great hotel. Couldn’t ask for a better location - it is close to everything. Staff were all fantastic and super professional. The front of house dog (Dexter?) that met us on arrival and showed us to the front desk was an absolute highlight. Check in and check out were seamless. The room was lovely and very quiet. Beds very comfortable. The design of the hotel itself is fantastic. Everything felt modern and very clean. We are both looking forward to returning soon.

Stayed in July 2022

nothing

it was simply perfect

Stayed in July 2022

Lovely atmosphere, friendly and helpful staff. Loved the app for ordering food and drinks to our room. We enjoyed the Rooftop bar where we had cocktails and some yummy food.

Stayed in July 2022

Late room turnover (around 6pm)

Breakfast was ok although more options would be good. Bed and room were great.

Stayed in July 2022

Pillows - terrible

Decor and ambience

Stayed in June 2022

We were located on level 11. And although assured there would be no noise you could hear high heels on the flooring

Friendliness of the staff and the facilities were very good.

Stayed in June 2022

Nothing

The bed was very comfortable

Stayed in July 2022

n/a

great architecture, room was well thought out and spacious. best room service food I’ve ever had!

Stayed in July 2022

No note pad in room, not a major, just needed something to write notes on.

The bed is so comfy, loved the bath, KM products!! Always my favourite place to stay in Melbourne.

Stayed in July 2022

the only negative is that when we went to the buffet the next morning we were told it was a 40 min wait, which wasn’t ideal and there looked to be spare tables inside so that was mildly confusing.

easy to get to, quick checkin in and check out. the room was lovely and spacious and the bathroom was beautiful. the staff even went the extra mile to lay out a little mixed cocktail for us as it was our wedding night.

Stayed in June 2022