Upon checkin (arrived from the airport 15 mins prior to check-in time) was told room was not quite ready. Not a problem at all, was able to leave luggage & was asked if I would like a txt msg when room was ready. Yes, that would be lovely, thank you. 1.5 hrs later, wandering the streets of Melbourne, now raining, still no notification. Finally walked back to the hotel to see if room was ready, after receiving no notification. ‘Oh, yeah it’s ready’. No txt message, no apologies for the delay, or lack of notification, then asked the exact same generic, bland ‘How’s your day been so far?’ Question as when I first arrived to check in. Extremely poor service from only 1 staff member. Absolutely no reflection on any other staff member, or their level of service. Everyone else, from security, front of house, restaurant & housekeeping that we encountered were very friendly, personable, and just really lovely.

The service from the majority of the staff was fabulous. Especially the entrance security staff member, and the staff member who valeted our hire car for us. Both extremely helpful & lovely gentlemen. The hotel itself was amazing, as you would hope, such a quirky, lux, industrial feel - loved it. Also a great location, very central. Love how Melbourne CBD is very walkable for a large city.

Stayed in May 2024

Nothing.

Breakfast food and service was excellent.

Stayed in May 2024

Fantastic ambience, high ceilings, great supplies, love it all!

Stayed in May 2024

Amazing hotel!! In a perfect location and close to all facilities. Loved the funky room and highly recommended the roof top bar with spectacular cocktails and skyline of the city. Friendly and helpful staff. We will definitely stay again!!

Stayed in May 2024

The care and attention to detail that the back office and front office took to our booking was uniquely special (and greatly appreciated). The room was absolutely beautiful but it was the service from the hotel concierge Sarah and the rest of the QT team that will bring us back again in the future. Oh, that and the killer rooftop. Stunning.

Stayed in May 2024

Bathroom lighting is poor for females wanting to apply makeup. A small pullout mirror with a bright light attached would be great.

Excellent location, everything was in walking distance. Hotel was fantastic, clean & comfortable & friendly staff.

Stayed in May 2024

Nothing

Location was great and valet parking was convenient

Stayed in May 2024

The staff were amazing I could not fault anything

Stayed in May 2024

It was all amazing

Everything including the staff who are so attentive

Stayed in May 2024

The TV. Constantly went in and out of reception or turned itself off randomly. Rooftop bar stopped serving food at 10pm. Midnight would be better

Very welcoming vibe The ability to open up the amenities area of the room so you could get ready and actively communicate Laying in bed while my wife showered and being able to see her silhouette through the wall Great location, easily accessible to all areas

Stayed in May 2024

Shower pressure was a little slow and made a funny noise. But because everything else was amazing this was a minor discomfort

Amazing customer service from Sarah at front desk. Comfortable bed had the best sleep.

Stayed in May 2024

Would have liked a bench to open case on Case on floor Falling risk and not convenient

Very nice

Stayed in May 2024

Just modern, great upstairs roof top bar.. the amenities in the room are first rate

Great hotel rooms very comfortable..

Stayed in April 2024

Only one tiny thing - the mini bar had a note saying ‘dial for ice’ but no further info. It would’ve been good to include a number so it was easy. I ended up popping down to reception and staff were super helpful. We got the ice and made excellent gin and tonics - hurrah!

Great room with funky design touches, natural light and enough space so we didn’t feel cramped.

Stayed in April 2024

Little bit expensive for a single person. I was disappointed that breakfast was not included.

The bed was super comfortable

Stayed in April 2024

This review is hidden because it doesn't meet our guidelines.

Nil

We loved it , great atmosphere and facilities. The Dyson hair dryer was a bit hit.

Stayed in April 2024

Check in was very slow and the in room dining was inaccessible

Clean and beautifully appointed

Stayed in April 2024

Great location, modern, clean

Stayed in April 2024

Car valet needs to communicate better with desk visa versa

A piece of toast with the scrambled eggs would be nice

Stayed in April 2024

X

Convenient and luxe

Stayed in April 2024

We loved the interior, arty and sophisticated. Beautiful rooms

Stayed in April 2024

Breakfast service a bit impersonal

Great location. Very trendy hotel Lovely staff

Stayed in April 2024

We paid extra for an upgraded higher room, assuming that would mean a better view but we did not have a great view.

Cool style and roof top bar was a great venue

Stayed in February 2024

No windows for fresh air to come in

The style, the clean rooms

Stayed in April 2024