No cleaning services due staff shortages and the internet, as per previous experience is woeful. Please fix - it cannot be that hard

All good - staff great, rooms were clean and functional. Breakfast was good with plenty of selection and the coffee was hot!

Stayed in September 2022

could hear people in the rooms above walking around.

Stayed in September 2022

my wife left a toiletry bag in the bathroom which, magically, was not returned to us. not sure why cleaning staff can’t hand in something obvious to reception so that we could get it back.

lovely room and breakfast

Stayed in August 2022

The downstairs rooms are very noisy.

Stayed in July 2022

Breakfast a little of the low side, although adequate. Location of the place not that convenient - few taxis, no ubers, but the staff were able to fix us up with someone willing to do transfers.

Clean, friendly, fairly good breakfast. Bath room great size and well stocked. Rooms a good size and beds comfy. A great stocked mini bar with wines from the region, plus waters and juices - at okay prices.

Stayed in July 2022

Rooms weren't sound proof. Staff could be more friendly

The bathroom

Stayed in July 2022

They said the breakfast was a buffet breakfast and it was not very disappointing and false advertising

The location and rooms were good

Stayed in July 2022

The bed and pillows were extremely uncomfortable. I was slanting on one side and the middle was rock hard, we advised the hotel it was my partners birthday and they couldn’t prove complimentary anything for my partner’s birthday which has never happened. We have been to many many places and always at least been offered a beverage. I even reached out personally to ask if they could set up a balloon but this wasn’t possible unless I upgraded. There was a build up of lots of grime and soap scum in the corner of the shower, balcony was a view of the car park and first levels outside area is practically in the car park, you can also see everyone on the balcony. You can also hear everything and everyone when you walk down the hallway and out on the balcony. For the price I paid, I don’t think it was worth the money.

The service was great, staff were super friendly! It was great having a restaurant next door but you do have to both over a month in advance to get a reservation. The breakfast had great options on the menu and was also next door!

Stayed in June 2022

Arrived earlier than expected. Asked for us to keep calling to see if the room was ready. Not great customer service.

Requested 1st floor Room looking over the car park, no better than a much cheaper motel. Not very relaxing

Stayed in June 2022

Breakfast was included in the package that we bought, however in the morning when we went to the restaurant they said that we were just allowed to have for the 2 of us, 1 hot meal (eggs / bacon / bread etc) + 1 cold meal (yogurt / fuit / etc).... so even though my partner wanted a hot meal too, he had to eat a cold one, as I already picked the hot one. that's no fair, as that info wasn't specified when we booked.

Room

Stayed in May 2022

The cooked breakfast was cold. Noisy aircon units from adjoining rooms made sleep difficult.

Modern and clean rooms and seperate from the hotel restaurant and bar. I was given a disabled accessibility room which may mean it was larger than others.

Stayed in May 2022

We arrived early but were meeting friends there, so absolutely no problem not being able to check in- however I asked to use the bathroom to be told there was none, and to walk to the public toilets- which were disgusting, derelict building without a soap dispenser. 20 minutes later when friends arrived they were able to check in and in going to their room we passed many empty rooms- how easy it would have been to allow me to use one of those bathrooms? We had one teabag available in a double room during our stay when the restaurant wasn't open and had breakfast booked in for after 9am. (we paid for an upgrade and didn't even have a cup of tea each for the pleasure.) There was no buffet had to order an item off the menu which was honestly the worst breakfast I have ever eaten from any eatery. It was small and cold. Mistakenly called the full breakfast. If we had time to complain and reorder we would have. And to have to pay extra for coffee as part of our breakfast is something I've never experienced. I thought there were criteria that accommodation has to fill to gain 4 star status and I can't see how this experience warrants that. The acclaimed restaurant wasn't open during our stay so no other food options.

The room, the staff, the cleanliness were all faultless.

Stayed in April 2022

no cleaning service available and breakfast was not very nice

rooms were spacious

Stayed in May 2022

Breakfast was included but average quality

Room

Stayed in March 2022

No lounge area to sit in, no bar and for two out of the three nights we stayed the restaurant and bar were closed, even though this is not mentioned on the website. we would not expect to stay in a so called 4.5 star hotel and struggle to get a meal and a drink on the hotel premises. also toilet facilities on site were few and far between. no outside area to sit at the hotel either.

it was clean and comfortable and the staff were helpful.

Stayed in April 2022

Breakfast started quite late (7.30am) and the single beds weren’t the best quality (king bed split).

Modern room, great location. Well appointed room.

Stayed in December 2023

Wish they had slippers for guests and the jug needed a good clean and the bar fridge was a bit small and seemed to be overheating in the cupboard- since the location is a bit remote it would be good to have a decent bar fridge you put items especially in summer

Room was nice the breakfast was great and the staff were friendly and helpful

Stayed in November 2023

Nothing

Convenience

Stayed in November 2023

comfortable, clean, modern, good location.

Stayed in November 2023

Clean, location, relaxed atmosphere. Just great.

Fantastic location. Excellent rooms and facilities

Stayed in September 2023

Great customer service!

Stayed in July 2023

excellent restaurant

Stayed in September 2022

Not enough bathroom products.

Perfect location, very clean Hotel in a beautiful town.

Stayed in July 2022

the proper was super clean and modern. staff welcomed us with a lovely smile and welcoming nature. will definitely be coming back!

Stayed in July 2022

too much light from hallway coming in around and under door, needs better seals to block out light. bit of stuffy smell

good location

Stayed in April 2023