Got bad hayvewer, carpets needs a good wash

Stayed in October 2023

our milk, coffee and sugar were not replenished when our room was serviced. the bed was 2 singles pushed together and the mattresses were not the same height, which made it uncomfortable. A few small things let the accommodation down.

lee at reception was excellent.

Stayed in September 2023

Check in time is 2 pm and check out is 10 am. This is not fair. Early check in was not considered even though requested.

Neat and clean

Stayed in September 2023

I booked a room with a king size bed and got a room with 2 single beds with 2 single mattresses put together. When l checked in l just dropped my bags and went to food so l only realised this issue when l came back to the hotel. I spoke to the reception and she tried to deflect it. Her point was “why didn’t l complain it when l checked in.” She was so unwilling to provide a solution. I raised the issue with the new person at the reception the next morning and he provided solutions. He even helped me to carry my bags at check out

Good location

Stayed in July 2023

Tip top cobber

Stayed in July 2023

As above

Reception staff to slow to book in. $500 deposit and takes nearly 2 weeks to get back. No mention of such a large deposit when booking. Not worth the money.

Stayed in February 2023

Location

Stayed in May 2023

Everything

Nothing

Stayed in March 2023

Housekeeping bad service . safe box not working room smelly since arrival

staff friendly & facilities are complete

Stayed in February 2023

all good

every thing about the place

Stayed in January 2023

Had an issue with the ac not working. Called reception for help. Told them if they didn't hear from me again that I sorted the issue. Hour or so later I hear hotel staff knocking on the door whilst letting them self in whilst we were asleep. Bit creepy.

Convenient location, secure parking and good value for money.

Stayed in January 2023

The View

Shower

Stayed in January 2023

Rude reception staff on boxing day. There was no housekeeping on that day. I went to the reception to ask for just a couple of supplies and she got so annoyed and kept frowning throughout. Horrible experience, won't stay here again.

Location was good.

Stayed in December 2022

dirty, stinky and bad staff

location

Stayed in December 2022

The property is noisy. The beds are old, saggy and uncomfortable. You can hear trains all night, and every sound from the hallway echoes.

The staff were amazing, the rooms are clean and the location was handy if you are predominantly going to want to stay in the Dandenong region. Not very convenient access to the Melbourne metro area. You will need a car to get around.

Stayed in November 2022

Again. WIFI is not working on last day stay. totally not working. it was really bad I stayed same group hotel last week. it was the worst hotel I stayed whole this year. it didn't surprised that this is same hotel group. light was too dark in hte bathroom. shaving and usging tweezers are too dark to see Rather than never changing towel until requested, I used same towel for 3 day stay. there are othings this hotel group(not only this hotel) should improve. I won't come back to this hotel group.

cleaness

Stayed in November 2022

Standing underneath the shower rose, you had to search for the water, so that wasn’t great. Also, it is a small thing, but the carpet in the front reception could be cleaned because it’s grimy and dirty and takes away from people’s first impressions of what is a very nice place to stay.

Rooms were clean. Beds were comfy. I did like the two-burner cooktop in the kitchen area so if you were staying for more than a night like I was, it’d be very handy. It was blowing a gale and raining heavily and you couldn’t hear any external noise.

Stayed in October 2022

Very poor facilities. Bad conservative timings. Absolutely untrained staffs. Very poor value tor money.

Nothing except the location

Stayed in September 2022

No lock on rooms and unexpected $300 bond that has put me in hardship

The beds were comfortable

Stayed in September 2022

.

The rooms and facilities were clean.

Stayed in September 2022

I didn’t like the fact that we were accused of “breaking” the latch to the sliding door that opens up to the balcony. Without any investigation as to what had happened, and the only evidence being a photo the maid had sent of the “broken” latch after doing a bond inspection, the receptionist was happy to take our $300 bond. My husband and I didn’t agree with this so we asked if we could go back up to the room and check for ourselves. One arriving to our room we can see that the top of the latch is disconnected from the wall but the bottom was still connected. My husband took a closer look and saw what the problem was. The screw from the top of the latch had come loose and fallen out hence why it was disconnected. So we found the screw and fixed the latch. After heading back down to reception to tell them the problem, only then did they give us our bond back. I highly dislike that the receptionist that was working was happy to just take a $300 bond from us without investigation of the latch. She was uptight and rude and I just can’t believe we nearly lost $300 over a loose screw and no investigation on their part.

I liked the location of the property, I enjoyed that it was close to a lot of shops and restaurants.

Stayed in September 2022

I was travelling with two teenage boys and I was given a room with the bed made up as a king rather than two singles as I had hoped for given the ages of the children

I enjoyed the gym

Stayed in July 2022

The room was quite small, particularly if you are traveling with a child. Cleaning was alright but bed liners could have been cleaner. Some additional cutlery would help.

Location was good. Even though the room was small, it probably works for a couple. I would not recommend if you are traveling with 1 child as we did.

Stayed in July 2022

the staff was rude to me and my boyfriend it’s been over 14 business working days and i till it haven’t revived my bong back why is that?

absolutely nothing

Stayed in July 2022

There was an unforeseen fire alarm which meant all residents had to evacuate the building. Due to this reason my sleep was interrupted resulting in late check out by just less 2 hours. My appeal for an exemption in this case was futile with reception staff.

Amenities, facility cleanliness.

Stayed in July 2022