We had to leave early and were offered a refund. But could never manage to get the refund.

Stayed in April 2022

Smell in my room was like being in a butcher shop when they are making spiced sausages

Location and facilities

Stayed in May 2022

Outside noisy on Friday as garbage and courier trucks in lane. Towels were very thin.

Location was good for our appts at St Vincents Hospital. Beds were comfy and extra pillows in wardrobe.

Stayed in May 2022

Poor fan in the bathroom , shower

Location

Stayed in May 2022

the rooms were a little tired but very clean an comfortable

great location and tremendous staff.

Stayed in March 2022

Room and bathroom very small. Shower can do with a good scrub - mould at base of screen.

The staff were very friendly and helpful and the location was within a short walk to the event I was attending. Surprisingly quiet considering the location, but that may be because I stayed on A Thursday night. Bed was comfortable.

Stayed in May 2022

Parking to unload luggage was difficult

Handy location

Stayed in March 2022

Paid $180 for basement studio. No fresh ventilation literally smelt like stale air and sewerage. Visible semen on the blinds and sheets. Pure filth. Room had bright flood light shining into windows into room at night. I range the on duty manager could not swap or refund the room. The worst hotel room ever booked and i travel often for business.

Very little

Stayed in April 2025

There was no check in staff, so had to wait for check in. I wasn't the only person waiting. The chairs in the room and blinds were dirty. The room was not made up for 3 days and by the time I got back there was no reception to request clean towels.

Stayed in March 2025

We had a great room, the view was not the best mostly city, however the view from the roof top table & chairs, BBQ area which we had breakfast at and dinner one night was good you could see the harbour bridge through the trees. The facilities washer and dryer was so easy to use not coin operated so that was even better. The service from all the staff, reception and housekeeping was so good they were able to help out with storage of suitcases as we had a late flight. Extra tea, coffee was soo good. Its the little things that make a stay enjoyable

Stayed in April 2025

The smell in my room was terrible, and I don’t know why, but I guess it’s because the room is too damp. Also, the kitchen is tight; there’s no tap or sink.

The location is was great

Stayed in March 2025

We were given a subpar basement room, probably reserved for third-party bookings. (We heard someone else complaining about it. We’ve had this problem before.) There was a musty smell, in part due to the poor shower design, which made the carpet wet outside the bathroom door. Also, the window coverings, loveseat and chairs were filthy. The guy at reception said we could check in early (a plus), but when we came back at the time he told us to return, there was no one at the desk. When he finally showed up 25 minutes later, he ignored us, walked right past us and went outside. Someone else finally acknowledged us and checked us in.

Good location. They allowed us to check in early.

Stayed in March 2025

According to two desk clerks none of the safes worked in the entire hotel. Couch was dirty, old and tattered. Air conditioner was draining water onto the floor. Started thrusday night told staff on friday morning and was told no maintenace was available until Monday. I had to put a pan under the ac to catch the water for 4 days. Frying pan had so much of the non stick coating coming off that i couldn't use it. The only reason i gave it any score was because it is convenient to public transportation and the beds were comfortable.

Stayed in March 2025

There was a terrible beeping sound in my room that woke me up every 5-10 mins of the night, I tried everything to sort the issue, but not even turning off the trip switch sorted the problem. I can honestly say I had the worst nights sleep of my life and felt absolutely exhausted the next day. I spoke to reception in the morning but she only handed me a business card and told me to contact booking.com, there has been no apology. It was the most expensive hotel I stayed in over my 6 weeks holiday and by far the worst.

The property was in a good location, clean and well equipped.

Stayed in February 2025

Room smelled like mold . Although there were any roaches in our room, my friend's room had them

Location of hotel

Stayed in February 2025

Was not what was described. This view is nice from the 4th floor patio. Our room was In a basement. Couldn't or wouldn't move us. You have to tuck your legs under the sink to go to the toilet. Musty smelling. The older man on reception was useless. Had a maintenance problem and was told the guy would be there on sat. The sat inquiry said won't be back till monday. Didn't seem to care one way or another. So left w bathroom door unable to shut.not good for privacy as well as shower water spilling unto floot.

Location was a good hub. Easy to get to different places.

Stayed in February 2025

TV too high up.

Location is great and there is a lift. Roof terrace was an extra bonus.

Stayed in January 2025

We found bugs flying around the room, a very noticeable mouldy odour, cobwebs, dust, mould on the chairs and in the shower. Due to my allergies to mould and dust, I started getting headaches, blocked nose, chesty cough and red puffy eyes. After staying 1 night I went down to reception and explained these issues. They offered to move us to another room so I requested to check the room before moving there. It was a smaller room and there was still mould in the shower. We requested a partial refund for the remaining 4 nights which they were happy with and said they would pass on the request to head office to confirm. We checked out that afternoon. The following week (I had to call), they said it had been approved and the manager would process the refund the following day. It has been approximately 3 weeks and we still haven’t received the partial refund, or any updates regarding this matter. I have called twice, and emailed management directly, but nothing has been done. I usually don’t post poor reviews, but the lack of communication and organisation from this hotel is deeply disappointing and upsetting.

The location was convenient. Very close to public transportation and various shops.

Stayed in January 2025

Nil

It was so close to everything trains ,supermarkets and eateries

Stayed in January 2025

We felt the tiny room number 109 was an absolute rip off for $600.00 per night even taking into account the booking was for 30 Dec and 31 Dec

We booked an executive studio apartment which was nothing like those pictured on the website - it was likely no more than 12 sq metres not 19 sq meters as stipulated: We were charged 600.00 per night - it was not dirty but not super clean either; The positive was it was in Kings Cross so a good location:

Stayed in January 2025

Nice apartment style rooms and small apartments, excellent value, very quiet with soundproof rooms, patios, and an excellent rooftop terrace ! And it's in the heart of the city, 11/10!!🤙🤙💯💯

Stayed in December 2024

Nothing

The room was small but everything was god and clean. Really enjoy my stay. It’s so close to town, I liked it

Stayed in September 2024

PEOPLE ABOVE ME SOUNDED LIKE THEY WHERE MOVING FURNITURE AT MIDNIGHT

SITTING ON THE BALCONEY IS SO PRETTY

Stayed in December 2024

See above

We asked twice for coffee and milk but on returning to our room late they had not even been in the room.

Stayed in December 2024

The customer service at management level is appalling

Stayed in November 2024