Very overpriced for a regional place like Wangaratta. Capital city prices!! Not value for money at all. Shouldn't need to pay for parking or to have beds separated. This is just price gouging. Not told about credit card charge either when booked. 1.5 % added without any fore warning. That is not okay to hide charges...

Close to our venue for competition

Stayed in May 2023

The cost, lack of parking, problems with key card, having to park out on street but accessibility to motel whilst carrying bags is very difficult, the reception staff, a bond being taken out of my account rather than just a record of credit card details being taken, and there not being a gate at back of hotel so that we could walk directly to supermarket located behind hotel. It was far from hassle free.

The cleaning staff were extremely friendly and helpful. ☺️

Stayed in May 2023

The room was very small, but ok. There was no off-street parking available. Had parking been available, I have an issue with paying to park on the property. Our room wasn't serviced on Sunday.

We didn't have breakfast and weren't advised that it was available.

Stayed in May 2023

staff not the happiest

location and cleanliness

Stayed in May 2023

Having to pay for parking in a country town, any other accomodation in the town does not charge parking fees.

Nil breakfast

Stayed in April 2023

Bond of $300 !!!! Since when did this happen. A scam to get a lot of money off every guest and have it in their account for a few days to a week another way for them to earn money for nothing.

Clean room

Stayed in March 2023

My internet software kept telling me the network provided was not secure. In these times, that’s a reason not to use it.

Stayed in March 2023

Check in staff could have been friendlier. $250 bond is steep for a basic hotel in a country town. A lot of unnecessary rules. Can book other accommodation locally that includes parking

The room was clean. Convenient location

Stayed in March 2023

mismanagement of laundry facilities

very clean

Stayed in February 2023

I brought a breakfast pack and bought it back because it was 8 months out of date and cereal and breakfast bar were stale .I told the staff member behind the desk and asked her to refund this from my account and she did not . I also reminded the staff member when I checked out and it was still not refunded .

clean and comfortable

Stayed in February 2023

air conditioning didn't work and it was very hot 🔥

good location

Stayed in January 2023

room smelled of tobacco. despite complaining I wasn’t offered an alternative room. Also billed extra for parking despite this not being notified at original purchase of room.

Stayed in December 2022

room was advertised as “landmark” views however I don’t think the car park and top of the liquor shop next door or the top of shops surrounding are “landmark “ these views were on the opposite side from us. entire property including balconies is non smoking.

nice new modern & clean rooms

Stayed in January 2023

too expensive and not enough condiments such as milk

location

Stayed in January 2023

$250 bond got taken out 3 times

the lady at reception was rude and made me feel uncomfortable

Stayed in December 2022

our room still wasn’t ready at 3:30pm (check in was from 2pm). I think they were short staffed so we understood. I requested parking and a cot at the time of booking and also confirmed in an email but the cot wasn’t ready and parking had to be added.

staff were friendly and location was great

Stayed in December 2022

Nobody told me that would be limited car space so I had to park my vehicle on the street

Location

Stayed in November 2022

I was taken back by the demand of a $250 security deposit that was immediately charged to my credit card. I was offended by the suggestion that it was for any damage that I could cause to the room etc.

It was modern and very clean. The room was a good size and contained all the things you need. It is centrally located and walking distance to shops and restaurants.

Stayed in October 2022

Studio apartment was not well ventilated. Choice was between window which didn’t let in enough air and split system which was too much for the space. Cleaning/servicing was unpredictable/unreliable. And plug in bathroom sink did not seal - annoying for those of us who shave.

Perfectly located to Jazz Festival sites. Super clean. Good apartment style facilities. Beautiful view over the cathedral. Very comfortable bed.

Stayed in November 2022

I booked to come up to Quest Wangaratta along with 4 other colleagues for a Monday business visit. BOM and government warnings urged that people do not drive on the roads due to the flooding and to avoid travel at all costs on Friday. Despite bringing this to the attention of Quest, they refused to refund or even offer credit for a later stay (we are planning to reschedule the event for the new year). I think this is very mean spirited and also dangerous. Lives and safety are more important than profit. We gave over 48hr notice for my arrival and think that with circumstances that would mean driving up would put our staff members in danger that this is a very poor decision. To put this into perspective, the Wangaratta Gateway hotel where our other colleagues were staying were all issued with refunds for the stay. We would have been happy with a credit/voucher. We will be rescheduling the event for the new year and for subsequent events and highly doubt we would consider Quest again after how we were treated. I'd recommend everyone stay at the Gateway and avoid this hotel as they care about their guests' wellbeing.

Stayed in October 2022

car park $20 per night

very clean

Stayed in September 2022

Initially they said there would be no off street parking as they had limited spaces. They were able to find us a spot in the end and gave us a room upgrade for our inconvenience

Great location, central to everything.

Stayed in August 2022

The staff were rude, misinformed, unhelpful & unwilling to accomodate our needs. When we politely voiced our concerns we were accused of being abusive!

Stayed in July 2022

wasn’t able to have a late check out -only 30mins

Room was nice and quiet

Stayed in July 2022

the cost of one night, two apartments, was excessive…..nearly $500! terrible value for money

comfortable and well located

Stayed in July 2022