Food was very good, cleaning of room was excellent as was the departure rooms made available to use. Male member whilst we were there was very helpful. Rooms and hotel in general look a bit tired and in need of refurbishment.

Breakfast was a bit chaotic, some people bypassing the queue whilst on a couple of mornings staff member who greeted us was interested as to whether we wanted to sit at inside or outside ( beside pool )... the queue was quite sizeable and sitting outside there were so many tables free...Breakfast Manager needs to become more efficient at scanning where tables are free and impact of giving people a choice.

Stayed in October 2024

Update bathrooms

Comfortable beds, great view but uncomfortable chairs

Stayed in September 2024

A bit noisy in the early evening until about 9.30 but we needed sleep so went to bed early. I think the noise came from the atrium area. Fortunately band ended early

View ok for a 1st floor garden view. Over looked arrivals entrance so not much garden but a glimpse of ocean

Stayed in October 2024

Prob just a small wait for the lifts but not an issue as it’s a huge building! Not really anything I didn’t like staff were very attentive

Best view just like the pic above! Spacious rooms and easy access to most places even just by walking!

Stayed in October 2024

The lifts were annoying seemed that not all were working. Had to carry my luggage down stairwell from the third floor because the lifts that were working were completely full every time.

The rooms are large easy to move around in.

Stayed in October 2024

No negatives at all!

Great location and facilities near the beach. The arrivals and departures facilities were particularly useful for us. The reception staff were welcoming and helpful. The fact that transfers to and from the airport were provided was also great. The beds were big and very comfortable as well.

Stayed in October 2024

Majority of the staff were very rude

The comfort and cleanliness and view

Stayed in October 2024

Food was terrible, especially for the price charged. Breakfast was good. Best day/night food we had was from the bakery and the pizza place. Unable to get in for dinner anywhere needed to book well in advance even for hotel restaurant?? Would have been good to know as we have to young children and had to book 7.30-8pm dinners which is past their bed time. Book dinners in advance if you're coming here!

Location. Facilities. Pools. Beach. Everything but the food was amazing!!

Stayed in October 2024

The view

Stayed in September 2024

Great value for money Breakfast could be a little better for price Coffee is so good and really enjoyable stay

Stayed in September 2024

NOTHING

LARGE ROOM WITH GOOD FACILITIES AND A NICE VIEW

Stayed in August 2024

A little dated but clean.

The room was very large, clean and comfortable. Location is perfect for families with pools within walking distance, including for little legs.

Stayed in October 2024

The room itself could do with an update. The lounging furniture looked old & quite shoddy. We would have expected a much higher quality of furnishings for the price we paid.

The sea view from our hotel room was spectacular. The room itself was very spacious. The hotel's shuttle service from the airport & to the ferry & also around the island was exceptional. The buffet breakfast was very impressive.

Stayed in September 2024

The breakfast was great but the area was very crowded and noisy.

The breakfast was great with a large variety of dishes and with good food quality. The staff were always friendly.

Stayed in September 2024

Buffet breakfast , breakfast was better at Sales , freshly cooked omelette and barista coffee 👍

The hotel was a great place to stay , rooms were great , view sensational.

Stayed in September 2024

Crowded. Facility is dated. Needs TLC. Trash noted from elevator view at floor level.

View of Coral Sea and location.

Stayed in September 2024

The cleanliness of our rooms. Bathroom and floors weren’t cleaned

Location and friendly staff

Stayed in August 2024

Great location in the resort area on the Island. Laid out in a fairly traditional hotel room style but so much bigger. Very spacious spacious room with a great view over the beach and Whitsunday Passage and other islands.

Stayed in September 2024

Our breakfast wasn't included for some reason and it was expensive

We love how the pool is heated

Stayed in September 2024

Missing a microwave, it would have made a huge difference

Excellent view and location

Stayed in September 2024

Reading lights didn't work. Air conditioner didn't work. It took 3 calls visits from technicians before it worked and then it made noises that kept us awake at night.

View, size of room.

Stayed in September 2024

The food offered during lunch time was not really good

Location was amazing.

Stayed in September 2024

Light broke and they left huge extension cord with new light in the room for our stay. Housekeeping was very early in the morning.

View. Well set out room. Clean. Quiet.

Stayed in September 2024

Diseased sulphur crested cockatoos all over the island. Beak and feather virus disease. So very sad to see

Proximity to swimming pools and beach and bus to get to the marina. Ocean view room on 10th floor

Stayed in August 2024

That the conference I went to was not held at the hotel

Ok

Stayed in September 2024