meal options at the hotel and difficulty getting bookings was an issue. Not a good selection and seemed to be more expensive than in 2022 when were last there

room & view were good

Stayed in March 2024

Nothing

The beautiful view of the beach from our balcony.

Stayed in March 2024

balcony could have been a bit cleaner due to cockatoos

location , clean, view, comfort, complete package

Stayed in March 2024

The view from the coral sea room was amazing. We were on the 15th floor. We hired a buggy just for the day , it only takes around 1 hour to go around the whole island. The green bus takes you to the marina every 10 mins

Stayed in February 2024

Bed sheets were a little uncomfortable- just not as soft.

Rooms & facilities were lovely Staff members were really nice as well

Stayed in March 2024

The staff. Zero warmth or personality or welcome. Soul-less.

Location and free water sports equipment

Stayed in March 2024

It’s too dated and the staff isn’t well trained

The views and location are about the only thing that’s worth it

Stayed in March 2024

Rooms smelt of mould

Location

Stayed in February 2024

Birds eating your breakfast every day. Staff that looked generally like they didn’t want to be there. Overly expensive. Damp smell in the room

Location

Stayed in February 2024

Very very expensive for a short stay

Love the space, the view and the size - Breakky included would be a bonus in future

Stayed in February 2024

Most things I didn't like. Be careful this is one of the worst hotels.on the Island. Mould, dirty and smells

Close to the beach

Stayed in January 2024

Everything, from incompetence of staff to restaurant cleanliness. Plus all rooms r old and tired - chipped tiles in the bathroom and dirty balconies

Needs a complete rebuild absolutely disgusting

Stayed in February 2024

We ordered a room for our honeymoon but were given two separate beds. The facilities were so overrated and room service left our room unlocked while we were away.

It was clean

Stayed in February 2024

Breakfast buffet was excellent in terms of choice but we felt it was overpriced considering that ‘barista coffee’ was an additional charge.

Beautifully situated with stunning views. Immaculately presented and exceptionally clean.

Stayed in February 2024

Fantastic view

Stayed in February 2024

Nothing

Beautiful location and free access to pools and water sports

Stayed in February 2024

Newly refurbished rooms. Very spacious and clean. Perfect location and wonderful staff

Stayed in February 2024

The staff were incredibly rude and unhelpful for our entire stay. When the island closed for the cyclone we were told we had to stay at the hotel and room service would not be operating. Our only choice was to eat at the buffets which were overpriced and poor quality. The meal services also ran late for lunch and dinner on that day and when our group and another were lining up waiting for lunch to commence which was already running 15 mins behind a staff member said “do you want something?” There was no apology for the delayed service. When the alcohol service was not operating that day we asked why and the staff responded “I don’t know it’s not my job to ask why”. Our beds were also made but not changed for several days (they had tomato sauce on them from room service so did need changing) This is only a few examples. It was very obvious that the staff did not want to be there. Also the “cyclone safety pack” consisted on 6 safety pins and a small torch which did not have enough power to actually light up a room.

Great location

Stayed in January 2024

Nothing, only too much popular, I would like to book 2 nights that’s not available, all booked out. So you must be booked early you can.

Very clean and comfortable stay, separate bather and toilet that it’s very convenient, good place and free bird discovery and bird feeding. Value breakfast that many foods you can choose cold or hot. Also swimming pools were perfect.

Stayed in January 2024

The decor and comfort of the room was shocking! Everything looked about 20 years old. There was not a single draw to put our clothes in and only enough hanging space to hang 2 shirts and 3 dresses. Lucky there was only 2 of us staying in the room. It said 4 could fit in the room, I doubt that.

The view was sensational and staff very helpful.

Stayed in January 2024

Hotel room needs updating and the furniture also especially the BED

View from balcony stunning

Stayed in January 2024

The heat in the reception area was unbearable and the wait time to check both in and out was much too long.

We spent one night in the $700 suite floor 19 and one night on floor 1 for half the price … floor 1 although smaller was much nicer, more modern and clean.

Stayed in January 2024

Very poor standard of cleanliness even after advising of this and a second cleaning, it was extremely poor. Absolutely disgusted.

Loved the location and view

Stayed in January 2024

room was dated and quite basic. The service and reception quality was poor. it was hard to contact the property beforehand. Really lacked a good concierge service. it was a very large hotel ad there were too many people. Breakfast was quite chaotic.

Location was good and the room size was good

Stayed in January 2024

Housekeeping was sometimes not to the highest standard and we did lose one of my children’s teddy bears the day they changed the linen must have got caught up in the sheets 😢

The buffet breakfast was incredible and the staff were all so friendly

Stayed in January 2024