I accidentally left my dress on a hanger in the cupboard in our room. We left the island and I had a friend go immediately to collect it. They said it is gone. How is it gone? Did the cleaners take it or throw it out?

Cleanliness and space in room

Stayed in May 2022

A little disappointed we couldn’t get a buggy due to them being booked out. Feel like we missed seeing the rest of the island. Really think there should be a tap on/tap off system for buggy’s as we only wanted one for a few hours.

Love the location… beautiful view and easy to walk around. Loved the access to multiple pools and facilities on the beach

Stayed in April 2022

we weren’t told about the $270 credit we had on our room due to renovation noises and only found out about it from a friend on the last night of our stay. no one told us during check in, I checked my emails and junk mails and never received anything. so kind of dissapointed we didn’t get to spend it as we wished. and had to spend it in a few hours on the last morning before check out. food is very average and pricey

rooms were very spacious and comfortable, nice big tv, 2 comfy beds, balcony, even though we were on level 1 it was a good view.

Stayed in April 2022

old and dated. pool was under renovation when we were there

spacious room

Stayed in March 2022

Floor a bit dirty

Beautiful view, everything

Stayed in April 2025

We are put at the right side first floor of the main building so music goes on till 9-10pm and not much view.

The location is good.

Stayed in April 2025

Carpet was wet . Smell of humidity and moult in our bedroom.

Stayed in April 2025

The lift were never working & we were on the 12th floor . When we arrived our room wasn’t ready, they took our bags away then couldn’t get them back to get our bathers to wait for our room because lift wasn’t working. All lifts had problem the whole time we stayed.

Stayed in April 2025

Fantastic hotel with super big comfortable rooms. The staff were so helpful and informative. Would definitely stay here again.

Stayed in March 2025

Property was very dated. Bathrooms had mold and missing grout. Balcony tiles were dirty. The size was good and the view. But it was very disappointing considering the money paid. Breakfast was the worst buffet we’ve had. Only went one morning of the five we were there. I’m sure there are far better accommodation options on Hamilton. This place lacked any personality and clearly just churn through the guests without any attention to detail.

Stayed in April 2025

we found mould on the ceiling and a smell of sewage coming from the bathroom. we reported this to the hotel.

Stayed in April 2025

Beautiful setting. Bits of hotel a little ‘tired’. Bathroom floor tiles badly scratched.

Stayed in April 2025

Nothing

Cant recommend enough - great value for money - obviously amazing location - really friendly and helpful staff. Buffet brekkie was fabulous, great that can use snorkels, SUPs etc at no cost. Airport pick ups were seamless both sides. Rooms are a little dated but perfectly functional and comfortable (hotel is in the process of a major revamp so lower floors are already updated)

Stayed in April 2025

Worst hotel I been

Very bud hotel I m working in hospitality and it’s not value for money !!! Very. Very bud !! Very old smell at humidity .. all broke food very bud Jest can say Disaster !!!!

Stayed in March 2025

Outdated and overpriced

Views and free access to water sports

Stayed in March 2025

The bathroom was a little dated and the shower head was extremely low for two tall adults.

Breakfast was great and made it so easy to just go downstairs every day as it was prepaid. The view of the pool from the alfresco dining area of the restaurant was lovely.

Stayed in March 2025

The rooms are very dated and basic, and the photos of the rooms do not reflect the reality. It might be that some rooms have been renovated, but the rest are desperate for an upgrade. Whilst it was relatively clean, a deep clean of the bathroom incl plugs and grout is desperately needed.

Great location with beautiful views

Stayed in March 2025

The tiles in the bathroom were pretty grotty but everything else was good

It was in perfect location ! amazing views! beautiful staff

Stayed in March 2025

Everything was as I expected

It was perfect

Stayed in March 2025

Roma are below standard, paid for sea view room but move to a garden view room as the sea view room was in really bad condition, no refund was offered. Food is just average, pool is Ok, breakfast average too

Location

Stayed in March 2025

The room and facilities were amazing. The staff courteous and helpful. I would definitely stay here again if I'm lucky enough to return.

Stayed in February 2025

Highly overpriced for a very basic hotel. Breakfast at an additional $50pp is also steep

Clean, great location, friendly staff. You get access to the pool across the road which is excellent

Stayed in March 2025

None

Beautiful hotel. Facilities were better than any I’ve experienced elsewhere. Will definitely be back.

Stayed in March 2025

the rooms are very old and everything is in poor/ cheap quality. it was raining and as 3 people they could only give us one umbrella max. we did forgot some items in the room when checking out. after asking for it they said nothing was found. haven’t had that happen before.

the view was amazing

Stayed in February 2025

It was all great

It was so well situated for everything and the views from the room were amazing. Everyone was so helpful when our onward plans were disrupted by a cyclone. Whatever you want, they will try to arrange. So many swimming pools and bars. Great to have free water sports available (kayak, paddleboard, catamaran sailing Breakfast was spectacular. Truly a paradise!

Stayed in March 2025