I liked everything. From the beginning to the end. Reception staff was just delightful and understanding. The hotel room was just a dream. Breakfast was a bit disappointing coming from Europe but everything else was just great. I would go back right now :)

Stayed in October 2024

Early check out and no breakfast.

The room, which included a bath. Very comfortable.

Stayed in November 2024

The room was full of mould and old

The view

Stayed in November 2024

not sure

the staff where very kind and so close to beach and pool is perfect for kids

Stayed in November 2024

Great location, the view from the room is spectacular, friendly stuff.

Stayed in October 2024

Amazing view Comfortable and functional room Easy access

Stayed in October 2024

Housekeeping didn’t vacuum the room at all during our stay. Room was in average condition and needing attention. Cabinet hinges broken or rusted, towel rails falling out of fittings to name a few. In general poor upkeep of hotel overall. More needs to be done to rejuvenate the site, especially considering cost of rooms per night, I expected more.

Stunning location and rooms had a great view

Stayed in October 2024

This property gets shabbier and more poorly maintained each time. Curtain was hanging off in our room, bathroom had cracks, breakfast venue was filthy- nobody had swept the floor during service so food detritus everywhere. Staff are not really attentive or trained- asked for water got the water bottle but no glasses, plates leech all over hotel resulting in it’s pecking at them and breaking them. Staff obviously high turnover as backpackers but they are disinterested in the facilities.

Excellent location, big room.

Stayed in October 2024

The pillows weren’t comfy needed to have more pillows to add to bed

Buffet breakfast was good, room was great, easy to get to places, staff accomodating

Stayed in October 2024

Served a raw hamburger at the bar for lunch. Rooms were early 2000s decor. Hotel was dirty. Carpet in the room was discusting. Chair in room broken and stained. A pair of underwear was visible by the glass elevators and stayed there our entire stay. Very noisy. Every sound in the hall comes right into the room. Every sound from above is heard. Limited seating at the pool. Staff's English is heavily accented and in cases almost unintelligible. Most expensive hotel on our 30 day Austrailian trip and not nearly as nice as most of them. Resturants were understaffed and very slow for lunch and dinner.

The view was incredible. The organization of airport transfers was excellent. The distance to the harbor was perfect. The distance to the beach was great. Breakfast was great. Dinner was good but very slow.

Stayed in October 2024

The kids school holiday activities were awesome!

Stayed in October 2024

nothing. Although a walking map being offered at check-in would have been useful.

The main room and bathroom were huge, with both a bath and shower. Beds were comfortable and the view wonderful. It did exceed my expectations. My toilet seat broke, but was attended to promptly when notified.

Stayed in September 2024

The pool is small and families are there early taking up all the lounge chairs so we never got a spot. Wasn’t an issue though as there are other pools available to go to.

Perfect location walkable to all the points of interest around the island with amazing views from the room. We would definitely stay here again.

Stayed in September 2024

The staff attitude also room cleaning

Beautiful views

Stayed in September 2024

The amount of children running around. Shower in our bathroom was not very clean when we arrived. And pillows are horrible.

Stayed in September 2024

None

We have been taking care since we arrived at the airport. Great service from the airport pickup, luggage service and check-in. The staff were very friendly and welcoming! The room was exceptionally clean!

Stayed in September 2024

We were upgraded to a family room on the day of arrival which was a lovely surprise

Stayed in August 2024

The "resort" felt like a run down 3-star. The rooms were completely outdated, dirty, and dingy with the housekeeping services not even so much as emptying the trash can or refilling the soap containers. The hotel was not well staffed so there was no daily greetings or just interactions of any sort to make sure you had what you needed and were enjoying your stay. Very little hospitality overall. The whole thing gives 'fend for yourself' vibes.

The room had an ocean view and I particularly loved how the cockatoos enjoyed landing on the balcony.

Stayed in August 2024

They charged us for water, without notice. Usually if the hotels have charges for water they have a price list with all the items in the fridge. So that was a bit of surprise.

Good location

Stayed in August 2024

Great selection. Staff very friendly

Stayed in August 2024

On our first night there was a baby next door that cried every 3hrs and keep up awake.

It was a great location and easy to get picked up and dropped off from. The staff were friendly.

Stayed in August 2024

Nothing

The upgrade to 19th floor king suite was unreal

Stayed in July 2024

The hotel and room are poor quality and in desperate need of refurbishment. The blinds in the room did not come together in the middle, allowing the sun to come in early in the morning. The bathroom was large but it looked like it was installed in the 1980s. Breakfast per person was a ridiculous $50/person so we decided to get breakfast foods from the local IGA and have in our room - great value and only $5 each per day! The restaurants on the island are all very expensive.

The view was the only good thing. We were on the 16th floor with a magnificent view over other islands of the Whitsunday's. The sulphur crested cockatoos were lovely birds but unfortunately, far too many of them making noise and mess.

Stayed in July 2024

Extremely bad

Very bad

Stayed in July 2024

No

Everything

Stayed in July 2024