51 Victoria Parade 2, 2315 Nelson Bay, Australia
#22 of 211 hotels in Nelson Bay
Guests' ChoiceBased on 28 hotel reviews
8.4Cleanliness
8.7
Comfort
8.2
Location
9.6
Facilities
8.5
Staff
7.8
Value for money
7.8
Free Wifi
10.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content
Showing 1 - 25
Reviewed: November 23, 2024
Peter
AustraliaWindow furnishings should be darker in the bedrooms, there was a lot of light coming through - waking up at 5:30am is not ideal. Crockery was chipped. No microwavable containers or can opener. Access to the beach via the path at the front was overgrown and not really assessible - would have been nice to walk to the beach this way, although there was access a short distance down the hill. No beach towels.
The locations was excellent, stunning view - was lovely to see all the different boats passing by. Great to have a coffee machine (need to buy your own coffee pods). Apartment was well furnished and comfortable. Garage cover for car was a bonus.
Stayed in November 2024
Reviewed: September 4, 2024
Mikaela
AustraliaThe property wasn’t cleaned throughly, there was broken glass under the lounge, dishwasher wasn’t unpacked from previous guest usage, the air conditioner in the main room wasn’t working and neither was the spa bath that also didn’t work. For the price of the apartment it was a little run down. Having to unpack the previous guest load of a lot of dishes and the broken glass that my children found wasn’t very good!
Amazing location, beautiful views
Stayed in September 2024
Reviewed: August 20, 2024
Al
AustraliaIt’s just it didn’t have hot water to take shower not sure why
The view was amazing everything was great definitely booking back again
Stayed in August 2024
Reviewed: July 8, 2023
Suvir
AustraliaSecurity bond was very high
Location was close to the Marina, shops and opposite a nice beach.
Stayed in July 2023
Reviewed: October 7, 2022
Jason
AustraliaExcellent location. Beautiful views.
Stayed in September 2022
Reviewed: January 4, 2025
David
AustraliaNot a well maintained property at all. For the price, you’re better finding a more luxurious property. This is far from luxury as advertised, except for the views which are great. Very small bedrooms except for the main one. Dirty. There was dirty underwear and kids toys left under the sofa. It was extremely dusty which one guest struggled with due to their allergies. Glass left over the balcony (this is the second review about glass being left around). The bins have never been cleaned and had a horrendous smell on arrival. Laundry drying area looks like it has never been cleaned and had towels left from previous guests. They even had the cheek to ask for an extra $55 cleaning fee (pictures attached of what was left and fee charges for - pathetic excuse and effectively stole money from us). Cutlery and resources needed for your stay. We had 6 guests and 2 kids, yet only 5 plates. You have had multiple reviews around this same issue and still haven’t done anything to fix this. Tells the story of how little this property has been maintained over the years, hence its extremely poor condition.
Great views and area. Not much else.
Stayed in January 2025
Reviewed: October 15, 2024
Murray
AustraliaThe deck needs to be replaced. It has been painted and was still usable but is obviously falling apart and footings are sinking. It would have been nice to have access to the stairway leading down to the beach.
Location was great and the views were breathtaking. We were very comfortable and cozy during our anniversary getaway. So much better than staying in a hotel. We will be back.
Stayed in October 2024
Reviewed: August 20, 2024
Pradeep
AustraliaNothing to comment. Overall perfect location
View and bedrooms
Stayed in August 2024
Reviewed: July 22, 2024
Stephanie
AustraliaNothing everything was perfect!
Very spacious, incredible views and lovely area.
Stayed in July 2024
Reviewed: May 1, 2024
Qian
AustraliaThe rental application form and photo upload of our credit detail was excessive given the information was already provided via booking.com
Location is next to none! High up and away from the main road but close to all amenities! The view is breathtaking and occasionally you can spot local dauphine from the terrace.
Stayed in April 2024
Reviewed: January 6, 2024
Hiba
AustraliaEverything was stunning view location neighbourhood
Stayed in January 2024
Reviewed: December 3, 2023
Madeleine
AustraliaStunning balcony and view.
Stayed in December 2023
Reviewed: October 26, 2023
Kelvin
Hong KongNothing. Highly recommend
Beautiful view, cleanliness and amenities. Perfect for family vacation. Nice big bathrooms and comfy beds. Staff were super helpful and promptly notified that I left something at the property.
Stayed in October 2023
Reviewed: December 9, 2022
Michael
AustraliaOnly fault with the property was not being able to keep doors/windows open due to lack of screens (noting that with the double glazing it would be extremely hard to provision screens). Would have been great to get fresh air rather than relying on the AC
We have been staying at some of the 'better places' at Nelson Bay for over 20 years and quite frankly non have been up to standard. We have often looked at this property wishing it was available for rent. Now we have stayed there, we certainly were not disappointed. Riviera was a breath of fresh air, being beautifully presented with high end finishes. The cleanliness of the property was exceptional to the extent that all of the windows and glass balustrade were spotless. Your cleaning crew should be commended! (Quite often in the past we have had to clean the outdoor areas before we could even use them). Information and check in procedure was very efficient.
Stayed in December 2022
Reviewed: October 26, 2022
Oriole
Australiaviews, location and facilities
amazing views, exactly as pictured. the property really captures the best view of beautiful Nelson Bay. great facilities and spacious rooms. lots of storage and everything we can think of was provided. This really is a fantastic place to stay! the only suggestion I would give is to maybe rethink the storage in the garage. we have a large SUV that couldn’t fit in the garage or the small space between the garage and the front door so we ended having to leave the garage door open.
Stayed in October 2022
Reviewed: April 2, 2025
Cynthia
AustraliaThere are no comments available for this review
Stayed in March 2025
Reviewed: November 29, 2024
Tony
AustraliaThere are no comments available for this review
Stayed in November 2024
Reviewed: July 18, 2024
David
AustraliaThere are no comments available for this review
Stayed in July 2024
Reviewed: December 16, 2023
Meri
AustraliaThere are no comments available for this review
Stayed in December 2023
Reviewed: November 12, 2023
Lindsay
AustraliaThere are no comments available for this review
Stayed in November 2023
Reviewed: April 18, 2023
Tash
AustraliaThere are no comments available for this review
Stayed in April 2023
Reviewed: April 13, 2024
Jing
AustraliaThere are no comments available for this review
Stayed in April 2024
Reviewed: January 15, 2024
Abhijeet
AustraliaThere are no comments available for this review
Stayed in January 2024
Reviewed: January 7, 2023
Candice
AustraliaThere are no comments available for this review
Stayed in January 2023
Showing 1 - 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content